benuta.co.uk Reviews 

Terrible customer service. The rug I ordered (described as taupe) arrived and is pink! I complained & asked to return the rug, only to be told it will cost me £20!
Awful email responses & not in any way helpful. Avoid!

I bought a rug and liked it so much I got another bigger one. Very high quality and fast delivery.
I recommend

I ordered the same rug from benuta.no twice. I paid twice. I received nothing.

First order: no updates for three weeks. Tracking showed no real movement. After I contacted support, I was told the rug had been returned to sender. Refund was issued.

Second order: processing took around 10 days. Again, no proactive updates. Two weeks later, DHL returned the package to sender again. No explanation.

Two months wasted. No product delivered. Repeated logistics failures. No proactive communication. I even received a return form for a rug I never received.

Rug Tacoma Cream arrived and was exactly as described! Easy process to order, speedy delivery, and most importantly materials and quality matched what was described. Love our new rug!

I can not be more disappointed, they have variety of products but the website is not functional.

If you remove the rug underlay from the cart, you permanently crashes your shopping cart and can not enter.

I later bought a rug but failed to do the payment on the website, but the money still has been removed from my bank.

AVOID THIS COMPANY AT ALL COSTS!!!
Ordered three rugs and the delivery date came and went. Checked tracking, rugs went to the warehouse in Germany and then back to Benuta. They cancelled my order shortly afterwards. Refund was given but appalled by their complete lack of communication and customer service - you cannot get through on the UK number and it takes about a week to get an email back. Buy elsewhere - not a trustworthy company!

Be careful of what size you order.
I ordered a 120 x 170 rug and it come in measuring as the smaller size with the 120 x 170 tag on it and they are wanting to charge me £20 to return even though their fault?
I put next to my next rug at 120 x 170 and they are no where near the same size.
Can’t talk to anyone either - customer service options are poor.

Horrible company with no response from customer service at all. I ordered a rug which did not suit my room, arranged a return. Rug collected by DHL snd returned back to me the following week. No response despite attempting to ring and email many times. Stuck with a very big and expensive rug and a company who doesnt respond to its customers

Returns process is complex and expensive (£20) for a rug that was of far poorer quality than expected from the photos. Would not recommend.

So happy with our rug! It was delivered quickly (in the lead up to Christmas too which was surprising), the quality is amazing (very thick and heavy!) and the colour is exactly how I imagined it would be. When we first laid it, it didn't sit flat due to being folded in the box, however it only took a couple of days to flatten out, so don't panic if this happens!

We ordered a wool rug three months ago and even though we followed all care instructions, the rug keeps shedding. I contacted the company on several occasions but they are not willing to refund/let us return the low quality rug.
The fibres are all over our clothes and are all over the house. The company has not been helpful and we now have to remove the rug that we paid £300 for. We are now out of pocket. I would recommend staying away from this company. I wished I had listened to the bad reviews on here

Don't order from this company. Not reliable at all. I never received the products I ordererd. The Client service is totally unefficient and gain time in order not to reimburse you. Go away !

I’ve had two rugs from here now and they’re both brilliant. Quick delivery, easy to track and exactly as ordered. Love them! Great value.

To charge almost £20 for a return is shocking. My rug is not the quality as I expected and was expensive for the size. I definitely would not use this company again.

I received my rug 5 days after ordering and had many notifications letting me know the exact delivery window and options if I was out. The rug was folded in a box and even after just 5 minutes out of the box it's fairly flat and whilst there are loads of crease marks for now they won't trip us over while it flattens over the next few days. The rug is so so soft and luxurious and great quality. The price for the size was fantastic so I'm really impressed. Absolutely perfect experience and I'm super pleased.

It was my fault for believing in "Easy Return." When I started to click "Return item," it showed that the shipping cost is £19.50 per item.

The site says, "You can arrange your own shipping label," but that is not what I would consider "Easy Return."

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FYI. I paid 27.30 GBP. After deducting Shipping cost and unknown fee, I got only 7.40 GBP refunded.

Stay away from this site.

I had a terrible experience with this shop. I purchased a rug last week, and although it was supposed to be delivered by DHL, it was delivered to the wrong address. I received a delivery alert and stepped outside immediately, only to find that the package had been dropped off at a different address. This was later confirmed by the proof of delivery.

I contacted customer service right away to report the issue. Instead of assisting me, I was told that I needed to print out a form, restate the issue, and describe the product that was not delivered—information they could easily access through my order number. Without completing this unnecessary form, they said they would not help me. I informed them that I don’t have a printer and that was the extent of their support.

Overall, the lack of accountability and the refusal to provide meaningful assistance was extremely frustrating and disappointing.

I was a bit apprehensive after reading the other reviews. Personally I have had no issues. The rug has been delivered today and I ordered it on the 24th. It shipped from Germany with no surprise charges too.

The rug is exactly as it appeared, good quality and looks nice.

I ordered a rug from Benuta.co.uk and it arrived faulty. They admitted it was their fault, yet have completely refused to collect the rug. Once the rug is taken out of the packaging, it’s basically impossible to get it back into a normal-sized parcel – and getting something that size to a Parcelforce drop-off is unrealistic.

So I’m stuck with a damaged rug that they won’t pick up.

To make matters worse, while I’ve been going back and forth with them (getting nowhere), I’ve now had a debt collection company chasing me for £45 from an unpaid DHL customs letter, which I’m absolutely not paying when the product was faulty from the start.

This company has been a nightmare to deal with from day one. No real help, no accountability, and now I’m left with a damaged rug and debt collectors chasing me. Please save yourself the stress, shop elsewhere

Ordered a rug about 2 weeks ago on Benuta and it’s just arrived today (I’m UK based). It’s exactly as described. I panicked when the underlay bit came way faster than the actual rug (under a week) and wrote to customer service, they explained a second shipping email would come out so I could track the rug itself. The quality is great, it’s thin but that’s exactly what I ordered as I wanted that. The underlay is great, that’s also thin, but it’s almost adhesive it’s fantastic. Wouldn’t hesitate to order again, great price. Good customer service, great quality. The company used DHL for the courier in this instance and they were also fab.