Berkeley Heating Services Ltd Reviews 105

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

We have a Heat Pump which we were finding difficult to have serviced (even the Company who installed it were not interested). Found Berkeley Heating who have been doing a wonderful job of servicing th... See more

Company replied

Rated 5 out of 5 stars

Dave and his team (James and Dan) were brilliant. Our old boiler was condemned just before Christmas so no heating or hot water. They fitted us in to fix our immersion heater so we at least had hot wa... See more

Company replied

Rated 5 out of 5 stars

This business has been our preferred heating services provide for some time We have used Berkeley Heating twice in the last 6 months. In the winter we had a leaking radiator causing water to drip thro... See more

Company replied

Rated 5 out of 5 stars

In the spring of 2011Berkeley heating updated my then existing gas central heating. An up to date combination gas boiler was fitted plus a new fire surround and an efficient gas fire. The various sta... See more

Company replied

Company details

  1. Central Heating Service
  2. Plumber

Written by the company

Berkeley Heating Services Ltd is your local, heating and plumbing company who can take care of all your central heating, gas and plumbing needs. Forward thinking with traditional values Berkeley Heating Services Ltd offer greener renewable energy solutions too. Finance options available. Our office hours are 8am - 5pm however we offer 24 hour emergency call out (displayed as our access hours). From boiler repairs to bathroom makeovers our experienced engineers at Berkeley Heating Services Ltd have got you covered. With over 30 years' experience in the domestic and commercial plumbing and heating industry, we are well-placed to handle any task, large or small. You can depend on Berkeley Heating Services Ltd to look after your home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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Rated 5 out of 5 stars

Trustworthy

This company,recommended by a relative,installed a valiant combi boiler for me in 2014. They have serviced it every year since then . Highly recommended

14 November 2023
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Reply from Berkeley Heating Services Ltd

Thank you so much for taking the time to leave your review. We pride ourselves on our customer retention and value all recommendations.

Rated 5 out of 5 stars

If I have an issue all I have to do is…

If I have an issue all I have to do is ask, they’re amazing!

21 November 2023
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Reply from Berkeley Heating Services Ltd

Thank you so much for leaving such a lovely review. We endeavour to help all of our customers to be best of our ability and recommend trusted professionals from other trades

Rated 5 out of 5 stars

Professional service

Very professional service, would definitely use again. Our plans kept changing due to other trades people and Berkeley Heating were very accommodating through out.

3 November 2023
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Reply from Berkeley Heating Services Ltd

Thank you so much for taking the time to leave such a lovely review. We are so pleased you are happy with your air source heat pump installation and the engineers who installed it for you.

Rated 5 out of 5 stars

Arrived on time

Arrived on time. We were pleased to have the same boiler fitter. Very happy. Thank you.

14 September 2023
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Reply from Berkeley Heating Services Ltd

We are pleased you are so happy with your new boiler installation. Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

Knowledgeable and professional

Consultation to discuss the boiler upgrade was all put in the invoice.
Everything delivered as per invoice and on time, and looks nice

5 September 2023
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Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave your review. We are pleased you are happy with the installation of your new boiler.

Rated 4 out of 5 stars

Great service but they are a busy…

Great service but they are a busy company so you have to wait for their availability. Not cheap but perhaps quality costs. Would recommend.

22 August 2023
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Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave your review and we are pleased that you are happy with our workmanship. Apologies for the fact that we couldn't get you booked in as early as you would have preferred, but unfortunately due to our popularity, we do get booked up well in advance.

Rated 5 out of 5 stars

Thoroughly professional

We asked Berkeley Heating to completely re-work our family bathroom, having used them previously with a new boiler and sundry radiator replacements in the past. The whole process was collaborative from initial decisions on design, layout, fittings and finishes, through to demolition, installation and the final product, with which we're delighted. Good communications are key, especially over the inevitable 'road bumps', with any issue raised and discussed through without drama. A thoroughly professional experience from first to last.

20 August 2023
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Reply from Berkeley Heating Services Ltd

Thank you so much for taking the time to leave such a wonderful review. We are thrilled to know that you are, not only delighted with your new bathroom, but also delighted with the services and workmanship we provided.

Rated 5 out of 5 stars

very good company Berkeley Heating for last 10…

I used Berkeley Heating for last 10 years. Always had a very good service from them, and I will continue using them 👍.

10 August 2023
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Reply from Berkeley Heating Services Ltd

We are proud of our customer retention and have valued your custom over the years. Thank you for taking the time to leave your review.

Rated 5 out of 5 stars

💯 service

💯 service,
Friendly and helpful

Highly recommended

10 August 2023
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Reply from Berkeley Heating Services Ltd

We are so pleased that you were happy with the services we provided. Thank you so much for leaving your review

Rated 5 out of 5 stars

Great service

Quick, efficient and polite. Great service.

10 August 2023
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Reply from Berkeley Heating Services Ltd

Thank you very much for taking the time to leave your review. Customer feedback is always important to us.

Rated 5 out of 5 stars

Staff are pleasant and very helpful

Staff are pleasant and very helpful. They explain things to you and get the job done.

31 July 2023
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Reply from Berkeley Heating Services Ltd

Thank you so much for taking the time to leave your review. Customer feedback is very important to us and we are pleased you are so happy with the service we provided for you.

Rated 5 out of 5 stars

Boiler annual service

The engineer was on time and completed the work in a timely and professional manner.

24 July 2023
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Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave your review. Feedback is so important to us as this allows us to monitor the quality of service we provide.

Rated 5 out of 5 stars

Boiler Service

Attended on time and carried out boiler service as requested. We have used Berkeley Heating Services Ltd for a good number of years and have always been satisfied with the friendly and quality service provided.

18 July 2023
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Reply from Berkeley Heating Services Ltd

We are so glad that you are satisfied with the friendly and quality service we provide. Thank you for leaving your review and for using Berkeley Heating Services for so many years.

Rated 4 out of 5 stars

Good service and courteous staff

Good service and courteous staff, but please try and avoid keep sending us a reminder for the bill when we have already paid.

1 December 2022
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Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave your review and we are glad that you are happy with the services we provide. Your comment regarding payment reminders concerned us and, having liaised with you by phone and looking into our IT systems, we now know that there was an IT error between our gas engineer software and our accounting package. In basic terms one was not communicating with the other as one package marked your invoice as paid whilst the other didn't (hence the reminders). Unfortunately IT errors occur completely beyond anyone's control. We apologise for the inconvenience this caused you last year. Should this occur again please could we ask that you contact us by phone so that we can rectify immediately.

Rated 5 out of 5 stars

Berkeley Heating, My Orpington and previous Dartford Home

Berkeley Heating, installed my Bathroom and kitchen some years ago. Since then they have looked after my Heating System, Boiler and carried out the occasional plumbing Job. They have never let my down and for this the get my 5 Stars.

2 July 2023
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Reply from Berkeley Heating Services Ltd

Thank you for your 5 stars and for taking the time to leave your review.

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