It's a personal service from start to finish; either on-line or in person. Last year's tasting sessions were extensive & I chose 10 different still & sparkling wines that returned to England with us.... See more
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See what reviewers are saying
I buy a relative his birthday present from you each year and that works out great as he lives in Luxembourg. I, on the hand, love your sparkling wine but live in the USA. I bought a case of your win... See more
I purchased a gift voucher for a family members birthday. I spoke with the sales officer who was super helpful in guiding me through the evoucher system and explained the online and shop purchasing... See more
Company replied
Excellent wine and good service from Bernard-Massard. But it would have been easier and quicker to get the wine to Denmark if I had been told to pay by debit or credit card rather than send the paymen... See more
Company details
Written by the company
A family business for 5 generations, our vocation is to create cuvées of impeccable quality. Our teams work every day in the vineyard and in the cellars with a single aim in mind: to offer our clients a moment of pleasure.
Contact info
Luxembourg
- bernard-massard.lu
4.8
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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People also looked at
All perfect
6 October 2024
You call me every time to tell me when…
You call me every time to tell me when my order will be ready for pick up.
25 July 2024
Good service
15 June 2024
Good product and delivery
Great delivery and clear communication from Bernard massard. Of course, also great crémant!
15 May 2024
Quick delivery
Quick delivery, arriving at the time that had been agreed upon. All the bottles ordered arrived on time
8 May 2024
Great service!
Good prices, fast delivery, nice Customer service. I will order again soon.
25 April 2024
Easy purchase by Internet.
Easy purchase by Internet.
Quick and friendly home delivery after appointment by phone call.
12 March 2024
The company sells good wines
26 February 2024
Everything perfect!
29 December 2023
So nice to have someone so responsive…
So nice to have someone so responsive when I was sending a gift card to a family member who lives there but I am overseas.
13 December 2023
Always deliver on what they promise
This is my 4th order and, as always, customer contact, packaging and delivery service were perfect. Thank you, once again. Happy & bubbly 2024!
7 December 2023
Excellent service and quality products
Excellent service: I was asked by a phone call when I would like the wine to be delivered.
Punctual supply
High quality products.
6 November 2023
Products choice
Products choice
Delivery speed
Customer service (chose date/time of delivery)
27 October 2023
Great customer service and cheap P&P
Fantastic personalised customer service from a member of the team and very reasonable P&P charges
31 August 2023
Helpful, courteous staff go above and beyond to help!
I was trying to create a gift basket for a family member who lives in Luxembourg, but very few places will allow you to order from America for delivery in Luxembourg. Daphne Den Broeder did a wonderful job contacting me and helping me find the perfect items to create a memorable gift!
18 August 2023
Reply from bernard-massard.lu/
Thanks again for your trust!
Quick delivery
Quick delivery, very nice people on the phone for the order, nut your website is a disaster
1 July 2023
Reply from bernard-massard.lu/
Hello, Thank you for your message and your 5 stars.
We apologize for the experience on the website. We are aware that it is not yet optimal, we are actively working to make it evolve. See you soon on bernard-massard.lu
Well done
Well done. Happy that the gift was delivered. An auto delivery notification could be useful.
28 June 2023
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