Bes'Dam Soup Reviews 

186
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excited to try turkey gravy and turkey pot pie soup! I have ordered Bes'Dam soups for other years Thanksgiving dinner and every soup was easy to heat up, serve and everyone loved them! Quality ingre... See more

Rated 5 out of 5 stars

I've tried several of Bes'Dam Soup(s) and I've always asked myself...."How do these people get it right every time". It's like homemade (actually better than I've ever had at home...better than restau... See more

Company replied

Rated 5 out of 5 stars

So glad we received a gift of your soups! Really enjoyed the Fiesta Black Bean, White Bean w/Spinach, Yankee Mushroom, and Lobster Bisque. The lone disappointment was Manhattan Clam Chowder th... See more

Rated 5 out of 5 stars

I tried every flavor, some more than once, and each one was delicious. I absolutely loved the Butternut Squash/Cranberries!! It's flavor was warm and cozy, perfect for a cold day. The Lobster Bisque w... See more

Company details

  1. Supermarket
  2. also in
  3. Food products supplier

Written by the company

Bes'Dam Soup offers our own line of delicious home-style soups, bisques and chili. We ship direct to homes from coast to coast in the USA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

186 reviews

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No recent history of asking for reviews

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4.6

All reviews

(186)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Lack of response

I ordered 5 different entrees after hearing about the firm on Fox news. I never received confirmation of order and asked what "fulfilling order" meant on two different occasions. After no repsonse on eithcasion, I cancelled the order through Paypal. One week later, I receive a message saying how busy they have been and thank you for the order. I will not buy from this company or listen to Fox suggestions again!

11 December 2014
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hello James, I am so sorry for this inconvenience. We have been inundated with soup orders and although we did not anticipate the wonderful response after the Fox show, are committed to ensuring that all orders are processed fairly and timely. Again we apologize and appreciate your order.
Allison Covino, VP

Rated 1 out of 5 stars

disappointed

Saw you on FOX news, placed an expensive order on the 3rd of December. I still have not received any emails informing me my order has shipped even though money was charged to my account and paid. Today is the 10th of December. Very unhappy

10 December 2014
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Jason, thank you so much for your order. I can assure you that your order will be shipped and received before Christmas. We have been inundated with orders as a result of the show, and are so grateful but are working around the clock to accommodate each and every one. Please contact us at 631 339-0199 if you would like to know exactly where the order is. Sorry for the inconvenience and thank you again.
Allison Covini, VP Besdamsoup

Rated 1 out of 5 stars

Frustrating delay in shipment

I ordered soup for my father on 11/17/14, with a promised delivery date of 11/26/14. He did not receive his soup then, and was given notice that it would be delivered on 12/1/14. He stayed home all day but no soup arrived. Now the tracking says 12/3, but it has not arrived today. At this point I can't even rate the soup, but the shipping is unacceptable.

3 December 2014
Unprompted review
Rated 1 out of 5 stars

Not timely

I sent some soup to a good friend who was going through a really difficult time. I wanted it to get there while she was recovering. I received this survey to fill out and told my friend it was coming and to let me know how the soup is so I could give feedback. I actually forgot about it until i received a tracking notice from Fed ex advising the soup wi be delivered on Monday. I have no idea why it took over 2 weeks and as of right now, they still don't have the soup, so I can't even comment on how the soup is. Very disappointed!!

26 November 2014
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Helen, Thank you very much for your feedback, and please accept my apologies for the problems with this order. I personally just called your recipient to express the same, leaving a voicemail and direct phone number to reach me.
We truly strive to provide excellent service as well as excellent foods, and are also disappointed when this is not achieved. Early November was an usually busy time this year and a few orders such as yours were delayed as we quickly fresh-cooked and froze soups to keep up with the extra demand. Still, you should have been contacted and informed of the status.
I assure you that your friend will love her soups. I will contact her again after they're received. If there is anything further I may do, please feel free to call me at 631-339-0199. Best Regards, Ed Covino, Owner, Bes'Dam Soup

Rated 5 out of 5 stars

Soup for the soul; from the heart!

I recently ordered 4 different soups as a get well gift for a friend with a broken jaw. Shortly after my online order went in, I got a call from a Bes Dam representative to let me know that one of the soups might be a little too chunky for my friend's situation. I really appreciated that! It was so wonderful of them to take the time to call, you don't get personalized service like that often... they even got the order packaged up and out the same day so it would arrive right away! Best of all, my friend says the soups are delicious!!

14 October 2014
Unprompted review
Rated 4 out of 5 stars

Good soups and great bread

We were quite happy with the different soups that we tried. The New England Corn Chowder disappointed but the company sent us a replacement soup of our choice. The bread is fabulous and big cookies are good. My favorite soup was the butternut with cranberries.

7 March 2014
Unprompted review
Rated 4 out of 5 stars

I am a fan.

This was gift 3 (mos.) and have had four of the 6 so far. Love, love the lobster bisque. Cajun corn Chowder a tad disappointing as the potatoes were soggy. 2 more to go this week and have not yet decided which to order. Will order on my own without the rolls and cookies as they are easily bought here.
Ed is a delight to work with.

5 March 2014
Unprompted review
Rated 5 out of 5 stars

Super Soups

So glad we received a gift of your soups!

Really enjoyed the Fiesta Black Bean, White Bean w/Spinach, Yankee Mushroom, and Lobster Bisque. The lone disappointment was Manhattan Clam Chowder that tasted more like thick, hearty vegetable soup. The rolls are delicious - warmed up w/a little butter - yummy!

Looking forward to trying more varieties in the future.

5 March 2014
Unprompted review
Rated 4 out of 5 stars

A fun concept

It was so fun to come home and see that the soup had arrived! Easy to prepare and very good. Thanks!

5 March 2014
Unprompted review
Rated 5 out of 5 stars

Just the way grandma use to make!

Due to dental surgery, I couldn’t really chew solid foods; my office daughter gave me a gift card to DesDamSoup. I order the Vegetable, Navy Bean and Chicken (extremely tender) Soup with pasta and all of the soups were delicious. As I was enjoying the "Moment" it took me back to a time when I wasn't feeling well, my grandmother would make a bowl of soup, and said "This will make you feel better." And it did. Thanks to my office daughter and DesDamSoup for taking me back in time for a very special memory.

5 March 2014
Unprompted review
Rated 2 out of 5 stars

Logistical and administrative problems spoil the soup.

I ordered three soups for a friend with a jaw injury who is on a liquid diet. Perfect, right? The order arrived a day later than expected and lukewarm, not frozen, and not fit to eat. She called the company and explained the situation, and was assured that a replacement order would ship within a couple of days. Apparently they forgot(?) because a week later my friend still did not have her soup. So I cancelled the whole order. What a disappointment. Doesn't matter how great your product is if you can't get it to the customer and also make her mad by giving her one more task to follow up on in the process.

5 March 2014
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

This situation was very unfortunate. We hate to see anyone go through aggravation. As many folks in the North East may remember, we had repeated heavy snow storms during this time. This delayed the 1st shipment; and the replacement shipment was actually returned to us from Fedex.
Bes'Dam Soup guarantees that all orders will be received in proper condition. Since that did not happen in this case, we cancelled and refunded the order as the customer requested.

Rated 5 out of 5 stars

great service

I had ordered this soup gift for my dad and mistakenly used my address instead of his for shipping. I then emailed the company and they responded right away to make the correction. They even followed up when it was done.

I also like the fact that the recipient gets to choose which soups they would like to receive, instead of the being surprised. They also include rolls, etc....

My dad seemed to love the gift.

5 March 2014
Unprompted review

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