Besque Reviews 9,723

If it was not for a customer service rep, Jem, I would not have received my package. Thanks Jem for going beyond to ensure that I received the product!

Great product!!

BUYER BEWARE!

Waste of money, dries out my skin, it is ridiculously expensive for the small bottle you get. I had let them know I was unhappy with the product and that I did not want to second shipment.

Below is my email to them because they sent the second bottle anyway.

“I will want to return the item (please forward a pre-paid shipping label) as I was not given amble time to “skip” or “delay shipment” as is noted on your forum.
I received an email at 12:45AM that a shipment was being prepared, this is when I was given the opportunity to do the above actions. I was then sent an email at 3:32 AM the same day noting that the shipment had been processed.
Every other automatic shipment I have from Chewy, Amazon, Ilmakiage gives me at least 2 days, not hours (mind you in the middle of the night) to make that decision. See attached for reference.
I was told it would be every 30 days as well, this notification came 11 days after I received the first shipment.

I would appreciate it if you would make this transaction easy and without grief. The whole experience with the product and including the 8 DAYS it took to receive a reply has been disappointing.”

The email I received back was, “Thank you for letting us know. We will cancel your subscription”

No RMA, no label, no refund.

READ ALL OF THEIR TERMS AND CONDITIONS before you buy.
Ridiculous

UPDATED - Reply to their canned response which I have received 3x’s now.
The email stating a second shipment was being processed was ELEVEN DAYS after I received the first shipment IN THE MIDDLE OF THE NIGHT. I was not given a chance to cancel it, who would be thinking after ELEVEN DAYS there was going to be another shipment. I barely was given time to use the product to see if it worked.
I WAS NOT GIVEN THE OPPORTUNITY TO CANCEL IT - Really tired of saying the same thing over and over.
Your company is a scam, your customer service is a joke and your product doesn’t work. I will continue to post this review anywhere and everywhere on social media to warn others.

What a great, luxurious, body oil.,I was duped into getting the other “Magic” oil and there really is no comparison. I’m so happy to see you came out with a larger, more economical option.

I was receiving answers to my questions almost immediately. Katrina is very prompt in returning my texts with a professional reason and answer to my questions and concerns. My shipment was delayed so I will be receiving a new shipment. That’s customer satisfaction especially since I am a first time customer.

First of all, I LOVE the product! What really impressed me was that my order had not arrived and I thought perhaps it was lost so I emailed them and Katrina responded immediately and said it was on its way and that she would follow it herself. As soon as it was delivered, she emailed me to be sure I received it so she really did follow up. EXCELLENT customer service is a bonus these days even when you love a product! Great job Besque!

Thank you to Katrina in customer support for such a quick and caring reply to a little issue I had initially. I absolutely love the feel of the oil and can't wait to see how my skin improves!!!

Lovely oil smells great and sinks in well

I have been using Besque Magic Oil for a year and LOVE the way my skin looks, smells and feels. Outstanding product!!!

Melissa and Sarah, I wanted to send a quick note to let you both know that I have received my body oil! Thank you for your prompt and professional help! 🙏 I truly appreciate the care and commitment you both showed in resolving the issue with my order. It means a great deal to me that you made things right. 🌸🌷

Thanks again and have a wonderful day! 😊 Helen

Great customer service!! Sarah Joy helped me so much,with such a wonderful upbeat attitude and solved my problem so quickly!! I love the product too!!!

I have been using the body oil and the shower oil for a few months now. My main goal was toning my décolleté (middle-aged side sleeper) and legs. These products are amazing. Shoutout to Jeckany with customer support who was so responsive and helpful!

Besque is unbelievably the best moisturizer ever! Jem was so kind in helping me get a larger bottle as I am addicted to this so much! I look forward to apply it all over my body after my shower while I’m still damp as it has the cleanest scent and it penetrates so deeply! I see a remarkable improvement with less lines, and it makes me feel excited and ready to go to the beach! 🏖️ Also, the facial serum is so fabulous too as I have extremely dry skin and it gives me a healthy glow! Besque is worth every penny as I get compliments all the time and it makes me feel so pampered like going to a Spa! 💎

Great VIP customer service. I had a couple of issues and needed changes made to shipments. Leah Joy was so patient and helpful with all my concerns and questions.

Had an issue with a damaged delivery, service for replacement was excellent, thank you!

I am circa 1947 🤭 so I have seen a few years, and tried Besque on a recommendation. I have been using oils for my skin for a few years now and found Besque to be superlative. There are oils and then there are oils, and then there is BESQUE.

Melissa was so helpful with my shipment sequence. A great customer service asset.

Love the body oil! Customer service
Rep, Jeckany, was super nice and quick to help when I needed to track my order!

Sarah Joy responded to my query regarding delivery. It had been 2 weeks since I ordered and I asked the status. She was very friendly and professional. The product was delivered in a few days. Ive only used it once but I love the smell and will revisit this review site in 6 weeks.

Customer service from LORENA was exceptional, as this was an international order she was responsive with the time zone changes and addressed all my issues.