I signed up previously and was unable to access my plan! So I’m trying again to get the fasting plan. I live in an assisted living facility so the diet is next to impossible. I would appreciate help w... See more
Company replied
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Review summary
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Reviews shaping this summary
I just opened and don’t really know how to use it. I’ve been working on it for over an hour so I’m very tired now I’m going to close my iPad and finish tomorrow because it’s very late late and I want... See more
Company replied
Spending money on weight loss isn't great. I just eant the three months and do not want anymore money taken from my credit card. I cannot afford the $30+ monthly payment. If yhis 3 months works, I wi... See more
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I realise the company has to make money, but during the nearly “free” trial, literally every ounce of additional info is propped with a money tag! Bit annoying for a trial period that I did pay €7 for... See more
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Company details
Written by the company
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contact info
United States
- feedback@best.me
- best.me
3.8
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really bad experience
Really bad experience, was charged again even after cancelling. When mailed them about the issue they said even if it was charged they can't do anything and to just accept it.
Avoid this company at all times. They scamming people.
6 July 2026
Unprompted review
Reply from Best.me
Hello John,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way.
We take concerns about subscriptions and billing seriously and would like the opportunity to review your case in detail. We'd also like to clarify that cancellations can be managed through your account settings, and our support team is available to assist if you experience any difficulties.
As we're unable to identify your account from your review alone, please reply to the Trustpilot information request so we can locate your account, or contact us directly at feedback@best.me. We'll be happy to investigate your concerns and work toward a resolution. 💚
- Best.me Team
Easy to sign up
Easy to sign up, and easy to follow. I feel confident that I will be successful in my goal!
5 July 2026
Reply from Best.me
Hello Smoen,
Thank you so much for your wonderful review! We're delighted to hear that you found the sign-up process easy and that the program is simple to follow.
It's especially encouraging to know that you're feeling confident about reaching your goals. We hope Best.me continues to support you every step of the way and helps you build lasting healthy habits.
If you ever have any questions or need guidance along the way, our team is always here to help.💚
- Best.me Team
This is really a scam site and app
This site and app feel like a scam. You’re led to configure your plan without realizing that each click adds another financial commitment (like an extra charge if you click for an “automated shopping list”). No warning is given. Even the emails for the basic plan are misleading — I received several messages implying that I hadn’t finished registering, or that I had already paid. It’s an aggressive strategy, so be careful with every configuration click. I asked for a reimbursement, but their policy is extremely restrictive, even though it was clear that most of my clicks were the result of a misleading interface.
27 June 2026
Unprompted review
Reply from Best.me
Hello Luca,
We're sorry to hear that your experience left you with this impression. We'd like to clarify that any additional features presented during registration, such as shopping tools or other upgrades, are entirely optional and require a separate selection before any charge can be processed. The core program is available without purchasing these add-ons. We also understand your concerns regarding the registration emails and your refund request, and we'd like the opportunity to review your case in detail. 🙏🏼
After you shared additional information, our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.me Team
Reply from Best.me
Hello Feby,
Thank you for sharing your feedback. We're sorry to hear that you're concerned about your purchase.
We'd like to clarify that we aim to provide all the necessary information before registration so users can make an informed decision. During the sign-up process, we provide an overview of the program, our policies, and a sample of the meal plan before any purchase is confirmed.
A payment cannot be processed accidentally or without the cardholder's confirmation.
Our Customer Experience team has already reached out to you by email to review your case and help resolve your concerns. Please check your inbox, including your spam or junk folder if necessary, and keep in touch with us there so we can continue assisting you. 💚
- Best.me Team
Reply from Best.me
Hello Agnes,
Thank you for sharing your feedback. We appreciate your comment regarding the visibility of the pricing information for additional features. We understand why this is important, and we'll take your feedback into consideration as we continue improving the user experience. Please note that all additional features are optional and the core program is available without purchasing any add-ons. 🙏🏼
- Best.me Team
Reply from Best.me
Bonjour Sebastien,
Merci beaucoup pour votre excellente évaluation ! Nous sommes ravis d'apprendre que vous avez trouvé le programme simple à utiliser et que la gestion de votre abonnement, y compris l'annulation, a été facile.
Rendre l'expérience claire et intuitive est l'une de nos priorités, et votre retour nous fait très plaisir. Nous espérons que Best.me continuera à vous accompagner dans votre parcours bien-être.
Si vous avez des questions ou avez besoin d'aide à tout moment, notre équipe sera toujours heureuse de vous accompagner.💚
- L'équipe Best.me
Great help can’t wait to start
4 July 2026
Reply from Best.me
Hello Louise,
Thank you for your wonderful review! We're delighted to hear that you're excited to get started with Best.me.
It's great to know you've had a positive experience so far, and we hope the program helps you build healthy habits and achieve your goals. We can't wait to be part of your wellness journey.
If you ever have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
I do not know yet
4 July 2026
Reply from Best.me
Hello Aida,
Thank you for your review! We completely understand that it's still too early to share a full opinion.
We hope Best.me provides you with a positive experience as you get started and supports you in reaching your goals. We look forward to hearing your updated thoughts once you've had more time to explore the program.
If you have any questions or need assistance along the way, our team is always here to help.💚
- Best.me Team
De moment tot be
4 July 2026
Reply from Best.me
Hola Elena,
Gràcies per la teva ressenya! Ens alegra saber que, de moment, tot va bé.
Esperem que Best.me continuï complint les teves expectatives i t'acompanyi en el teu camí cap al benestar. Si en qualsevol moment tens alguna pregunta o necessites ajuda, el nostre equip estarà encantat d'ajudar-te.💚
- Equip de Best.me
The weight loss plan sounds easy
4 July 2026
Reply from Best.me
Hello Jennifer,
Thank you for your wonderful 5-star review! We're delighted to hear that the weight loss plan seems easy to follow. Our goal is to make building healthier habits as simple and practical as possible, and we hope the program continues to meet your expectations. ☺️
We wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Reshmi,
Thank you for your 5-star review! We appreciate your support. While your comment doesn't include much detail, we're delighted to know you had a positive experience. 😊
We wish you continued success on your journey, and thank you for choosing Best.me! 💚
- Best.me Team
I’m new and so far it’s good
3 July 2026
Reply from Best.me
Hello Henna,
Thank you for your review! We're glad to hear that your experience has been positive so far. We hope the program continues to meet your expectations and provides the guidance and support you need as you move forward. ☺️
We wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Umer,
Thank you for your wonderful 5-star review! We're delighted to hear that you're enjoying the app and finding it user-friendly. Providing a simple and positive experience is exactly what we strive for. 🤩
We truly appreciate your support and wish you continued success on your journey! 💚
- Best.me Team
The diet seems reasonably simple
The diet seems reasonably simple. Can’t wait to dive in.
3 July 2026
Reply from Best.me
Hello Louise,
Thank you for your wonderful 5-star review! We're delighted to hear that the program seems simple and easy to follow. We hope you enjoy getting started and that it provides the guidance and support you're looking for. 🤩
We wish you a fantastic journey and every success in reaching your goals! 💚
- Best.me Team
I don't like being asked constantly to…
I don't like being asked constantly to spend more money. It makes me already distrust this company.
3 July 2026
Reply from Best.me
Hello Jo,
Thank you for your honest feedback. We understand how the additional offers could leave that impression. Please know that these features are entirely optional, and the core program is fully available with your selected plan. 🙏🏼
We appreciate you sharing your concerns, as feedback like yours helps us improve the experience for all customers.
We hope the program itself earns your trust as you continue your journey. 💚
- Best.me Team
Reply from Best.me
Hello Suzy,
Thank you for sharing your feedback. We understand that the additional offers can feel overwhelming when you're just getting started. Please know that these features are completely optional, and your personalized plan is already included with your selected program. 🙏🏼
We hope you'll find it helpful as you continue your journey. 💚
- Best.me Team
Too many options at startup.
My only problem was being hit too quickly with several add-on programs.
2 July 2026
Reply from Best.me
Hello Luther,
Thank you for your review and for sharing your honest feedback. We understand that seeing several additional offers during setup can feel overwhelming. Those features are entirely optional, and the core program is fully available with your selected plan without purchasing any add-ons. 🙏🏼
We appreciate your comments and will keep them in mind as we continue improving the onboarding experience. 💚
- Best.me Team
Reply from Best.me
Hello Gísli,
Thank you for your review! We're glad to hear that the program looks realistic and sincere to you. Our goal is to provide practical guidance and sustainable habits that support users throughout their journey. ☺️
We hope the program continues to meet your expectations, and we wish you every success! 💚
- Best.me Team
Reply from Best.me
Hello Ron,
Thank you for your wonderful 5-star review! We're delighted to hear that you found the questions easy to answer. We designed the onboarding process to be simple and straightforward, making it easy to get started with your personalized program. 🤩
We appreciate your support and wish you every success on your journey! 💚
- Best.me Team
Reply from Best.me
Hello Ricardo,
Thank you for your wonderful 5-star review! We're delighted to hear that you're finding the program helpful. Knowing that it's supporting you on your journey means a lot to us. 😊
We appreciate your support and wish you continued success in reaching your goals! 💚
- Best.me Team
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