Used the agents previously for our honeymoon, which was supposed to be in February but due to the dispute in Iran was postponed. Best at Travel took the stress out of the situation for us and rebooked... See more
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I thought the service given by Maria Sabolova was exceptional. It’s a big thing booking a honeymoon and getting everything ‘just right’. Maria was clear, professional, knowledgeable and very efficie... See more
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Booking a holiday through Best At Travel is always so straightforward and we always get five star help and advice from Gabie Deeks. Gabie deals with our holiday requests and queries quickly and satisf... See more
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I have used Best at Travel for years and their service has always been exceptional. Not only do they generally get the best prices but the staff always go the extra mile. I’ve used Lauren Barnes for a... See more
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Company details
- #59 of 147 best companies in Tour operator
- #93 of 208 best companies in Travel agent
- #36 of 102 best companies in Travel deals
About Best At Travel
Written by the company
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WHAT MAKES US BEST AT TRAVEL?
Expertise: With 40 years’ experience, we bring together the world’s most fascinating destinations, finest hotels and imaginative itineraries. With first-hand knowledge of the destinations we sell, travel is our passion.
Service: We’re proud to have a high number of loyal customers who book with us time and time again. 98% of our customers consider our service to be excellent.
Our holidays:
At Best at Travel, we hand-pick every hotel and craft each itinerary with care, ensuring you enjoy the finest experiences from the moment you arrive. Your holidays matter to you, and they matter to us.
Whether you are dreaming of a luxurious beach escape in the Indian Ocean, Caribbean, Asia or Europe, our specialists can design your perfect getaway. We also create tailor made touring holidays worldwide, from wildlife adventures in Africa to cultural and scenic journeys across Asia, South America and beyond.
Value: We constantly negotiate exceptional hotel deals and exclusive discounts for our customers.
Trust: We are a privately owned family company with offices in the heart of London. We are ATOL bonded meaning that your holiday is financially protected.
Sensational Holiday Savings
Written by the company
- Luxury Holidays, Created By Experts For Less
- From idyllic beach breaks on tropical shores to family fun in the sun, our sensational holiday offers include savings of up to 65% on luxury hotel stays plus free child stays, complimentary upgrades and more on selected holidays. Secure your 2026/ 2027 holiday plans today for the ultimate adventure or an escape to the sun!
- Proud To Be Nominated In The Conde Nast Traveler Readers' Chopce Awards 2026
- We are proud to be nominated in the Condé Nast Traveler Readers' Choice Awards. If you’ve enjoyed travelling with us, we would love your support. As a family run, independent business, your support means the world to us. Visit the Condé Nast website to cast your vote for Best At Travel.
ATOL PROTECTED
Your holiday is in safe hands
Your peace of mind is at the heart of everything we do. Best at Travel is ATOL protected, which means your holiday package is financially safeguarded from the moment you book. Whether you are planning a luxury beach escape or a tailor‑made adventure, you can travel with complete confidence knowing your booking is secure.
Contact info
7-9 Whitfield Street, W1T 2AS, London, United Kingdom
- 02038113499
- bestattravel.co.uk
4.8
Excellent
4k reviews
Asks customers to review
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I was very happy with the level of…
I was very happy with the level of service I received.
Gabbie was very helpful and went above and beyond in helping me sort out my trip, as whilst in the process of booking, I had encountered a few problems, which was extremely stressful.
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your money is not safe at all
Booked and paid £7000 for a holiday in January, they cancelled in April and they will not pay our money back! No correspondence at all, horrendous company please don’t book with them. Sent 40 emails had two reply’s might get my money back in August now might get it back in September, will not speak to you on the phone as there to busy.
12 August 2026
Unprompted review
Reply from Best At Travel
Dear Mr Pethick,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible and there has certainly been no purposeful intention to dismiss or ignore your attempts to contact us.
You have been in communication with our Sales Operations team who have provided an update on our position. They have advised that your refund will be processed w/c 7th September.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Regards,
Best At Travel
I have been using Best At Travel for…
I have been using Best At Travel for over 20 years and I can honestly the service i have received has always been impeccable. Doreen gives a an exceptional service, getting back to me in a prompt manner. I would not go anywhere else.
11 August 2026
Excellent Service
Luke Tope was amazing! Very patient with all my continual changes! Highly recommend Best At Travel
11 August 2026
The staff are extremely helpful and…
The staff are extremely helpful and knowledgeable you feel comfortable with them
3 August 2026
Reply from Best At Travel
Dear Mr Gladding
We're so glad to hear that our team provided helpful, knowledgeable assistance.
Your kind words are truly appreciated.
Kind regards
Sales operations
Gabie always knows exactly what we like…
Gabie always knows exactly what we like and provides an excellent efficient service
10 August 2026
Reply from Best At Travel
Good Morning Sue,
We are so pleased to hear sales agent Gabie Deeks consistently understands your preferences and delivers such excellent and efficient service.
Thank you for sharing your positive experience.
Kind regards
Sales operations
I use Best At Travel every year and…
I use Best At Travel every year and their service is fantastic. Really helpful team with great knowledge of the destinations. Will not hesitate using them for our next booking
10 August 2026
Reply from Best At Travel
Good Afternoon Karl,
We are so pleased to hear that you consistently have a fantastic experience with us year after year.
It's wonderful to know that our team's helpfulness and destination knowledge are appreciated.
We look forward to assisting you with your next booking.
Kind regards
Sales operations
I booked dubai with them for 19th may…
I booked dubai with them for 19th may this year due to the war and travel advice couldn't travel. They have continuous lied about my refund date. I have in writing that it was meant now to be 10th August and still haven't received it and there not responding to me again.
I beg anyone reading this do not book with them they will answer me with the usual response but the fact of the matter is no one should book a holiday and not be able to go and 3 months later still not have there money back. If best at travel carnt refund earlier than 3 months they should not be in business. Friends who booked with emirates were refunded within 14 days. If you are going to ever book just read this and book with emirates or another company who can refund you if anything goes wrong. The fact of the matter is they have the money back from our flights and hotel and its just ridiculous that it would take so long. This is people's hard earned money they keeping and lying and not responding has just caused me and my family stress. Please do not book with just use someone else
19 May 2026
Unprompted review
Reply from Best At Travel
Dear Becky,
Thank you for your review.
Please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration and are very sorry that we have not met the level of service you should reasonably expect from us.
Unfortunately we are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds, including yours. However, we appreciate that this does not make the delay any less frustrating.
Please be assured that we are committed to issuing the refund as soon as possible. You have been in communication with our Sales Operations team who have provided an update on our position. They have advised that your refund will be processed next week - w/c 17th August.
Once again we are sorry for any inconvenience this may cause but thank you for your understanding and continued patience in the meantime.
Regards,
Best At Travel
Best At Travel Are The Best!
I’ve been loyal customer to Best at Travel for many years and the Customer Service has always been exceptional. Most recently, I needed to change my holiday dates at very short notice and the team went above and beyond to accommodate my request. Nothing was too much trouble and they made what could have been a stressful situation so much easier. I’m incredibly grateful for all the help and in particular Clare the excellent General Manager who instills such good morals into the business and it certainly shows in all the staff there. I wouldn’t hesitate in recommending Best at Travel to family and friends as they are certainly the best!!!
7 August 2026
Unprompted review
Reply from Best At Travel
Good morning Mrs Windsor
We are absolutely delighted to receive such wonderful feedback.
It's incredibly rewarding to hear that our customer service has consistently met your expectations over the years.
We understand that unexpected changes can be stressful, and we are so pleased that our team was able to assist you efficiently with your holiday date change.
We truly value your loyalty and your kind words about our team's dedication.
Thank you for recommending us.
Kind regards
Sales operations
Excellent service from Sunny on all…
Excellent service from Sunny on all aspects of our plans and prompt responses.
8 August 2026
Reply from Best At Travel
Good Morning Mr Galley
We're so happy to hear that sales agent Sunny met your expectations and that you found his responses prompt.
Thank you for your kind words.
Kind regards
Sales operations
Great company and service.
We have been booking our holidays with Best at travel and their holiday expert, Sunny for quite a while. His service and knowledge is second to none. Every detail is considered, resulting in a great holiday every time!
8 August 2026
Reply from Best At Travel
Good Afternoon Sean,
We are so delighted to hear about your continued satisfaction with our services and the expertise from sales agent Sunny.
Our team will be sure to pass on your feedback to him.
Kind regards
Sales operations
Maria was great
Maria was great. She spent some time getting my holiday correct as I kept changing resorts and hotels. I finally decided to book and she got me a good price that I could not find else where.
7 August 2026
Reply from Best At Travel
Good morning Patricia,
We are so pleased to hear that your experience was a positive one and that sales agent Maria was able to assist you in finding the perfect holiday at a great price.
We appreciate your patience and are delighted you found what you were looking for.
Kind regards
Sales operations
Reply from Best At Travel
Good Morning Mr Patel,
We're so happy to hear sales agent Billy provided such excellent service.
We truly appreciate your feedback.
Kind regards
Sales operations
WORST AT TRAVEL
Had holiday to Dubai cancelled in April because of the Middle East crisis. Even though I should have received a refund in 14,days, I was told that it would not be possible to do until the week commencing 20 July. I accepted the explanation that they were going to be especially busy because of this. Anyway, that week came and went…no refund made as promised.
I have tried to phone but they tell you to email, which I have done 3 times since. Apart from the automated response, no follow up has happened whatsoever. It is not possible to speak to anyone in the company, even though you can get through to teams selling holidays…and they advise it is not their remit.
I am trying to sort out refunds out with my bank as well as via credit cards that were used. However, given I used a number of different methods, this is proving somewhat stressful and onerous.
I didn’t expect to have any special treatment because of it, but I would have hoped that they would have shown some understanding and empathy after my wife sadly passed away earlier this year. Sadly, the service I have received is simply awful, non-existent in fact.
I have never given a review of anything in my life to date, but even at 58 there’s a first time for some things. I’m sure those who are responsible for this shambles of a company sleep well, but sadly I am not…
7 August 2026
Unprompted review
Reply from Best At Travel
Dear Vince,
Thank you for your email, and please accept our sincere apologies for the delay in arranging for your refund to be processed.
We fully appreciate your frustration, especially as you have made repeated attempts to contact us. We are very sorry that we have not met the level of service you should reasonably expect from us.
We are currently experiencing a significant backlog within our refund and payments processes, which has been exacerbated by the disruption and additional operational pressures stemming from the crisis in the Middle East. Unfortunately, this has resulted in delays in handling a number of refunds. However, we appreciate that this does not make the delay any less frustrating.
We regret that you have had to contact several departments without receiving a clear response or being contacted as promised and have had to call your bank for their intervention.
Please be assured that we will contact you as soon as we are in a position to be able to arrange the refund.
We do appreciate that this response may cause further frustration but please be assured that we are committed to issuing your refund as soon as possible.
Thank you for your understanding and continued patience in the meantime.
Yours sincerely,
Best At Travel
Booked Once - Never Looked Back
I’ve had a great experience booking with this company. Warren has always been really helpful, friendly and quick to answer any questions. The holiday I booked through them was brilliant and I’ve already got another one booked for next year. Once I booked with them, I never looked back. I honestly can’t see myself using another travel company. Highly recommend!
29 July 2026
Reply from Best At Travel
Good Afternoon Natalia
We are incredibly happy to hear about your wonderful experience with us.
It's fantastic to know sales agent Warren was helpful and responsive.
We truly appreciate your loyalty and look forward to helping you plan many more memorable trips.
Kind regards
Sales operations
Reply from Best At Travel
Dear Mr Green
We're so glad we could provide quick quotes, great prices, and excellent service.
We appreciate your feedback.
Kind regards
Sales operations
Reply from Best At Travel
Good Morning Elizabeth
Thank you for your wonderful feedback.
Kind regards
Sales operations
Reply from Best At Travel
Good morning Andrew,
We are so glad to hear that your booking experience was easy and that our team was helpful and polite.
We appreciate your kind words.
Kind regards
Sales operations
very helpful and helped me organise…
very helpful and helped me organise exactly what I was after for the second time, will definitely use again
28 July 2026
Reply from Best At Travel
Good morning Gill ,
We are so happy to hear that we could assist you in organizing your plans for the second time.
It's wonderful to know you'll be using our services again.
Kind regards
Sales operations
Impressed by Zobia who was very much…
Impressed by Zobia who was very much helpful and patient as we decided on various options.
4 August 2026
Reply from Best At Travel
Good morning
We're so pleased to hear that our colleague was helpful and patient while assisting you with your options.
Thank you for sharing your positive feedback.
Kind regards
Sales operations
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