Scam website 100% Sent them the money, never received my goods, never received a response from any of my emails. Website isn't even there anymore.
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Finally got a responce after mutiple emails. Stating we'll look into it. Still nothing. Slack initial service, must have been over a week before sending order. Oder was incorrect upon receival. F... See more
I received the wrong colour but allgood not much of a difference, word had me thinking it wasn’t legit after I processed the payment ha but actual pretty happy with what i received. mad hits an all th... See more
The best bong shop going has great variety and great prices!! Amazing delivery times and orders arrive in time too haven't had any delays even with covid would 100% recommend this site and with their... See more
Company details
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2.8
Average
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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it came discreet well packaged and just…
it came discreet well packaged and just what i needed!!
16 August 2022
Great service
Great service, arrived quickly, well wrapped and in plain packaging. Product itself works well, very stable and good price.
8 August 2022
Very happy
Good customer service considering the circumstances the owners are in. The vape I ordered is great quality
8 August 2022
I order Express shipping and it took…
I order Express shipping and it took longer than normal shipping
5 August 2022
Reply from Best Bongs And More
Hi, I am really sorry that your order took longer than expected to arrive. Delays can sometimes occur through Australia Post and it is sadly beyond our control. Please contact us and we will be happy to refund your express shipping.
Only used a few times and it's broken…
Only used a few times and it's broken already.... Not happy
20 July 2022
Reply from Best Bongs And More
Hi, I am really sorry this has happened and we want to resolve this for you. Can you please email us contact@bestbongsandmore.com.au and let us know how your glass product was broken, photos would also help. Please note if an accidental drop occurs and it falls on a hard surface it will break since its glass and not plastic or acrylic. Looking forward to hearing from you.
Always quick with reply’s and shipping…
Always quick with reply’s and shipping and products are always quality.
16 July 2022
Unprompted review
Best customer service ever
Best customer service ever, and the smoothest bongs I've ever smoked out of
13 July 2022
There were some earlier issues with delays and communication but this has now been resolved
It has now been well over a month and my order has not arrived. I thought that all orders, regardless of value or size, had tracking, as this was indicated on their website. However, since my item was "small", it was sent by "regular letter that does not include tracking". I am assuming that at this point, my order has been lost in transit. I understand that postage issues might be beyond their control, but I also feel that certain aspects of their customer service could be improved. They do not respond on a timely basis and I have to send numerous follow up and reminder emails.
EDIT: Amending my original rating as the seller did eventually give me a full refund, and they also sent out another replacement order with tracking.
11 July 2022
Unprompted review
Friendly customer service
29 June 2022
great quality!
17 June 2022
Very good and quick service...got what…
Very good and quick service...got what I ordered no problem at all...best bongs and more is recommended I think
15 June 2022
By far the quickest delivery
By far the quickest delivery, great value!!
11 June 2022
Unprompted review
The site is great I have order from…
The site is great I have order from here before and I would definitely again but I had trouble with shipping, I sent an email about it and never heard back
10 June 2022
Reply from Best Bongs And More
Hi Biankah, I am really sorry I am not sure why your email was missed, I did find it in our inbox and replied to your enquiry. I will speak to our customer support team to make sure they do not miss any emails and to check back so this does not occur again. I did also check your recent orders tracking and saw it has been delivered. If you need help or have any questions please email us - contact@bestbongsandmore.com.au
Best bongs at cheap prices
8 June 2022
Ordered a billy took more then 20 days…
Ordered a billy took more then 20 days to come as we ordered express. He said the standard grippers where out of stock so we payed extra $20 for different ones and when the package arrived after 20 days there was only one bong and it was the one he said that was out of stock just a bit anoyed
6 June 2022
Unprompted review
Reply from Best Bongs And More
Hi, I am really sorry about this happening. We were expecting the Agung grippers to arrive back in stock but sadly our supplier was out of stock as well, we did refund the extra $20 you paid since the MWP gripper was the only one available and shipped the 2x original grippers you ordered plus the extra bong of your choice because we felt very bad for this occurring. We have also discussed this situation with our whole team to make sure this does not happen again and we are all extremely sorry again.
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