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Written by the company
Victoria, Australia
Be very sure of your sizes of your item. The cost of return and restocking fee, on top of postage costs to get the item makes return not worth the cost and time.
Return and restocking are mentioned in the often glances over terms and conditions
Update: After speaking with numerous employees and supervisors from other countries about my refund that is nowhere to be found even though I returned an item unopened the same day I received it, they have changed their stories at least 5 times. Now, they say it will take 1 billing cycle to receive my money, so I will have to wait about 6 weeks to be refunded. DO NOT return BestBuy items by UPS. Instead, Buy from Amazon.
I ordered a modem from BestBuy.com and before it arrived, tried to stop delivery (but couldn't) because I found a far better modem on Amazon. Unlike Amazon, BestBuy.com makes returns EXTREMELY difficult and getting your money back takes over a week. Amazon on within hours of shipping. Even though it was unopened, BestBuy needs a week to "process" my return. Amazon is going to put BestBuy out of on-line business, and rightly so. And, what's with a 15-day window instead of 30? Update: I am still trying to get my refund 10 days after sending it back. Now they tell me it may be more15 days. HORRIBLE. Compare that to Amazon, where today I received a $370 refund the moment the UPS driver picked it up. Amazon is SO MUCH BETTER than BestBuy for mail order it's not even measurable.
The Whole Site and company is a scam, Stay away and don't buy anything from this site
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