Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... See more
Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... See more
I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... See more
Company replied
Company details
Written by the company
Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back
Contact info
4607 Lakeview Canyon Road, #252, 91361, Westlake Village, United States
- (805) 203-6854
- hello@bestfriendswellness.com
- bestfriendswellness.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wish I could say it helped my dog
I wish I could say it helped my dog, but it didn't and she really didn't like the taste of them, but would take it after pleading with her.
When I ordered them, I order for one shipment. But they put me on monthly shipment. However, I will say for them, they called me back and was happy to take me off of repeat orders and that I can return for a refund at my expense.

Reply from Best Friend's Essentials
I paid for 2 orders and have yet to…
I paid for 2 orders and have yet to receive anything.

Reply from Best Friend's Essentials

Reply from Best Friend's Essentials
Still in shipping
Too many emails
Too many emails. Upon placing an order, before I even received it or had a chance to see if it helped my pets, I was inundated with emails to order more product. I have not seen any improvement yet, they have only had 4 doses.
Website was challenging
Website was challenging. Towards the end, the site kept trying to convince me to buy a larger amount of the product. It took multiple clicks to finally end the transaction. Frustrating.
I have never received my order even tho…
I have never received my order even tho it says delivered I’ve requested my money back haven’t heard about that yet. Next step is to dispute it on my cc
I asked to cancel since I did not know…
I asked to cancel since I did not know this was a subscription thing. My dog does not like this product so I contacted you after first shipment and you still send it out. I will contact my credit card to notify them. I'm very upset about this situation. Linda Cwiekalo
Boost Bites
Max loved the taste of the Boost Bites. Unfortunately they did not help his itching after being on them for three months.
Please remember I have canceled my account with you and do not want any future mailings from you.
Thank you.
Deb Wilcox
My dog loves the coat and skin…
My dog loves the coat and skin supplement. Still on our first jar so not sure if it’s working yet.
UPDATE. I have yet to see my order however my…
I have yet to see my order however my payment was taken
Update 3/2 my order arrived and so far my dogs are digesting it and don’t mind the taste. I am very hopeful
PRODUCT NOT RECEIVED.........ITS HELD…
PRODUCT NOT RECEIVED.........ITS HELD UP AT THE NORTH HOUSTON TRANSFER MAIL RELAY.......CALL THEM AND ASK THEM WHY YOUR PRODUCT HAS NOT BEEN PICKED UP BY .....USPS
I had some extra from the first order
I had some extra from the first order so when he would start flopping his ears around I would give him a couple extra and he would stop in about 20 minutes. Works great!!!
The ease to order.The excellent…shipping
The ease to order.The excellent shipping. Most of all the fact that the products work for my dog
Customer service was wonderful
Customer service was wonderful, I had a complication with delivery. It said my package was delivered but I did not receive it. Contacted customer service and they resubmitted my order and changed my next shipping date.
it's just a scheme to steal money.
I made a "one time order" of 3 jars for three months supply to see if it would help my dog. They changed my account to subscription and have been sending 3 jars a month for the last two months and charging my bank account. They claim you can click a tab on their site to manage your subscription (the tab doesn't exist) they have a link on the order page to manage your subscription you click on it and it goes nowhere. This nothing more than theft this company has no integrity. They removed my review and are blocking me from entering my account but they are still sending the product.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







