Best Friend's Essentials Reviews 

146
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... See more

Rated 4 out of 5 stars

I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... See more

Rated 5 out of 5 stars

Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... See more

Rated 5 out of 5 stars

I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... See more

Company replied

Company details

  1. Pet Care Store

Written by the company

Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back


Contact info

3.6

Average

TrustScore 3.5 out of 5

146 reviews

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3.6

All reviews

(146)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I wish I could say it helped my dog

I wish I could say it helped my dog, but it didn't and she really didn't like the taste of them, but would take it after pleading with her.
When I ordered them, I order for one shipment. But they put me on monthly shipment. However, I will say for them, they called me back and was happy to take me off of repeat orders and that I can return for a refund at my expense.

9 September 2023
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Reply from Best Friend's Essentials

Hi Sheri,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!

Rated 3 out of 5 stars

slow delivery

6 September 2023
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Reply from Best Friend's Essentials

Hi David,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!

Rated 1 out of 5 stars

I paid for 2 orders and have yet to…

I paid for 2 orders and have yet to receive anything.

7 September 2023
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Reply from Best Friend's Essentials

Hi Renee,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!

Rated 5 out of 5 stars

Great experince and fast service

Easy to order what I wanted. Fast service

2 September 2023
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Reply from Best Friend's Essentials

Hi judy,This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents shortly.Thank you for your patience!

Rated 3 out of 5 stars

Too many emails

Too many emails. Upon placing an order, before I even received it or had a chance to see if it helped my pets, I was inundated with emails to order more product. I have not seen any improvement yet, they have only had 4 doses.

31 August 2023
Rated 5 out of 5 stars

Website was challenging

Website was challenging. Towards the end, the site kept trying to convince me to buy a larger amount of the product. It took multiple clicks to finally end the transaction. Frustrating.

31 August 2023
Rated 1 out of 5 stars

I asked to cancel since I did not know…

I asked to cancel since I did not know this was a subscription thing. My dog does not like this product so I contacted you after first shipment and you still send it out. I will contact my credit card to notify them. I'm very upset about this situation. Linda Cwiekalo

29 August 2023
Rated 3 out of 5 stars

Boost Bites

Max loved the taste of the Boost Bites. Unfortunately they did not help his itching after being on them for three months.

Please remember I have canceled my account with you and do not want any future mailings from you.

Thank you.

Deb Wilcox

18 March 2023
Rated 4 out of 5 stars

Customer service was wonderful

Customer service was wonderful, I had a complication with delivery. It said my package was delivered but I did not receive it. Contacted customer service and they resubmitted my order and changed my next shipping date.

4 February 2023
Rated 1 out of 5 stars

it's just a scheme to steal money.

I made a "one time order" of 3 jars for three months supply to see if it would help my dog. They changed my account to subscription and have been sending 3 jars a month for the last two months and charging my bank account. They claim you can click a tab on their site to manage your subscription (the tab doesn't exist) they have a link on the order page to manage your subscription you click on it and it goes nowhere. This nothing more than theft this company has no integrity. They removed my review and are blocking me from entering my account but they are still sending the product.

1 December 2022
Unprompted review

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