BestHeating Ireland Reviews 

3,265
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, modern designs, and the wide variety of heating options available for their homes. Consumers consistently note the prompt delivery times and the friendly, highly professional customer service team who readily resolve technical queries and replacement requests. Some reviewers were not happy with the external delivery service, noting frustrating issues with delayed schedules and couriers leaving heavy items outside on pallets without assistance. A few buyers also experienced occasional minor inconveniences such as missing installation parts or products occasionally arriving with small unexpected leaks.

What people talk about most

Product

Consumers find product to be positive, highlighting the great variety of colors and modern designs available.... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and secure packaging.... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the materials and... See more

Service

Reviewers mention positive feedback about service, highlighting quick dispatch, excellent communication, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a radiator develop a leak almost six years after purchase. We sent the original invoice details along with photos of the issue, and Josh replied promptly. An identical replacement has been ship... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the electric stove that fits perfectly in our little fireplace. It’s elegant and heats up nicely and the false flames look quite genuine. Very happy with our purchase. Delivery was... See more

Company replied

Rated 5 out of 5 stars

well I didn't know it was coming,,( I just found the email in my spam.I never thought to look there) , I'm bed ridden , with a son who doesn't hear the door bell... anyway luckily for me the respons... See more

Company replied

Rated 5 out of 5 stars

I bought 5 Milano Tamara cast iron radiators and thermostatic valves /pipe kits from BestHeating Ireland.They look stunning and are very well made.I had a question about delivery and it was answered s... See more

Company replied



Company details

  1. Radiator shop
  2. Heating equipment supplier
  3. Heating service

Written by the company

At BestHeating we help you stay toasty all winter and effortlessly cool all year. By thinking outside the flat white box, we empower your sense of style to take over. You can go modern, go classic, go vertical or go horizontal. You can go bright orange, subtle grey, matte black or chrome. Whatever shape or size you're looking for, we help you fill your home with beautifully designed heating, without breaking the bank. With fantastic customer feedback, industry leading product guarantees and fast delivery, trust the experts at BestHeating to help you find your home heating inspiration. We call it "heating made cooler".

Free Delivery

Fast & free standard delivery

At BestHeating we are committed to bringing our customers exceptional heating products at the best possible prices with no hidden extras. That's why we offer free delivery as standard.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,265)

296 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are delighted to hear that everything is working well for you. Your support means a lot to us and we hope that we can work together again in the future.

Many thanks.

Lauren

BestHeating IE

Rated 1 out of 5 stars
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your review.

We sincerely apologise for the delay that you encountered in receiving your order. Whilst our standard delivery timeframe is 2–7 working days, we can see that your order was delayed both due to customs processing and the goods not being loaded onto the delivery vehicle in time.

We understand how frustrating this can be and we truly appreciate your patience. Please be assured, as we are committed to providing a reliable service, that we have passed your feedback on to the Carrier who was responsible for delivering to you to prevent similar delays in the future.

Many thanks and apologies once again for the inconvenience experienced.

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are pleased to hear that your order arrived on time and met with your expectations. We appreciate your feedback and look forward to helping you again in the future.

Many thanks.

Lauren

BestHeating IE

Rated 5 out of 5 stars

Excellent all round !

Excellent products, service, quality and price.

8 December 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are thrilled to hear that you are happy with the products, service, quality, and price. Your kind words mean a lot, and we truly appreciate your support.

Many thanks.

Lauren

BestHeating IE

Rated 5 out of 5 stars

Excellent experience

Genuinely could not fault my experience with Best Heating Ireland. I am really delighted with the two new radiators I purchased.

20 November 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are delighted to hear that your experience with Best Heating Ireland was seamless and that you are happy with your new radiators. Your feedback means a lot, and we are thrilled that you are enjoying your purchase.

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars

Above and beyond

Have to say Lea from customer service ( not a bot thankfully ) really did keep on top of the order process from start to finish checking all items were received ( due to small delay on the couriers side ).
It's the extra bit of care and attention given here by Lea is the reason why I'd have no issue dealing with them again ( and will do ).

Thanks ( and Happy New year ! )

29 December 2025
Unprompted review
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are thrilled to hear that Lea provided such attentive support throughout your order - she will be delighted to hear your kind words. It is always our aim to make the process smooth and reassuring, especially when there are delays outside of our control.

Thank you for your trust and for choosing us again. Wishing you a very Happy New Year too!

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review.

We are glad to hear that you are happy with the quality of your radiators. We appreciate your feedback and we hope that they continue to serve you well.

Many thanks.

Lauren

BestHeating IE

Rated 3 out of 5 stars

Good service but when I needed to…

Good service but when I needed to return an item it cost the same price to return it as it was to purchase.

4 December 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your review.

We have tried to call just now, but unfortunately, we were unable to reach you. 

We completely understand your concern regarding the return costs for the radiator feet. As a gesture of goodwill, we have arranged to refund the cost of the feet without requiring a return, on this occasion. Please allow 2-5 working days for the refund to reflect within your account used to place your order.

Should you have any further requirements we can help you with, please do not hesitate to contact us again.

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars

Radiator purchase

Great product (vertical radiator) service and price.
Good delivery communication. Happy to use again

4 December 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are really pleased to hear that you are happy with the vertical radiator, as well as the service, pricing, and delivery communication. It is great to know that you would be happy to use us again.

Thank you for choosing us, and we look forward to helping you with future projects.

Kindest Regards,

Lauren

BestHeating IE

Rated 4 out of 5 stars

Just in time

Great offer,great prices and good selection.
The only problem was delivery.
Had 6 or more emails from FedEx say when and what time they were going to deliver. I made several arrangements to be home and not one turned up . FedEx need to sort out who does what.
The guy that did deliver was brilliant, msg me in the morning and got my delivery later that day. It was a different carrier than FedEx.

8 December 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your review.

We are glad to hear that you were happy with the offer, prices, and product selection. We do apologise for the frustration caused by the Carrier and the repeated delivery updates - we understand how inconvenient that must have been. It is great to know that the final delivery went smoothly with the alternate carrier and that they provided clear communication and excellent service.

We really appreciate your feedback and your patience, and we hope you enjoy your new purchase.

Kindest Regards,

Lauren

BestHeating IE

Rated 5 out of 5 stars

Easy to order

Easy to order , prompt delivery

8 December 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you for your feedback!

We're thrilled to hear that your order was easy and delivered promptly.

If there is anything else you need help with in the future, please do not hesitate to get in touch.

Kind regards,

Ellie

Bestheating IE

Rated 2 out of 5 stars

My rad got a dent during the delivery I…

My rad got a dent during the delivery I guess , should be wrapped more carefully to avoid these issues .

24 November 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you for taking the time to provide your feedback.

I’m genuinely sorry to hear that part of your order arrived damaged.

This does not reflect the high standard of service we are committed to providing and I’m committed to addressing this matter as quickly as possible.

Following our recent phone conversation, I’m pleased to confirm that we’ve thoroughly investigated the issue and have taken the necessary steps to resolve it.

Thank you for your patience and understanding while we worked through this. We truly appreciate your continued support.

Kindest regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

It is a lovely heater

It is a lovely heater, looks well, and it does what I want it for, manual controls are easy and very effective, delivery time was excellent

4 December 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Good morning,

Thank you so much for your fantastic review!

We're thrilled to hear that you’re happy with your new heater. It’s great to know that it looks great, works well for your needs, and that the manual controls are both easy and effective.

If you do require any further assistance in the future, please do not hesitate to contact us.

Best regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Very positive impressions about the…

Very positive impressions about the store, very good quality radiators, always some promotions, fast shipping and high-quality service. We had a small misunderstanding with the courier company, but the problem was solved immediately and a lady named Lea made sure that everything was delivered.

17 December 2025
Unprompted review
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you very much for your kind review!

We’re delighted to hear that you’re satisfied with the quality of our radiators, our promotions, and our delivery service.

Your satisfaction means a lot to us, and we look forward to serving you again in the future.

Kindest regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Radiator delivery

The radiator was as described and arrived on site and on time.

4 December 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you for taking the time to leave feedback.

We’re glad to hear the radiator arrived on site on time and met your expectations.

Kind regards,

Ellie

BestHeating IE

Rated 5 out of 5 stars

Good heaters great build quality works…

Good heaters great build quality works well simple to set up and use

23 November 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Good afternoon,

Thank you for your positive feedback!

We're so glad to hear that you’re satisfied with the heater's build quality, ease of setup, and performance.

If you ever have any questions or need assistance in the future, don’t hesitate to reach out.

Kindest regards,

Ellie

BestHeating

Rated 5 out of 5 stars

Great product and service

Great product and service

29 November 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are delighted to hear that you are happy with both the product and our service. We really appreciate your support.

Many thanks.

Lauren

BestHeating IE

Rated 5 out of 5 stars

Efficient

Efficient, good communications, on schedule delivery.

27 November 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are glad to hear you found our service efficient, with good communication and on-schedule delivery. We really appreciate your feedback.

Many thanks.

Lauren

BestHeating IE

Rated 5 out of 5 stars

quality affordable rads

Fast delivery quality affordable rads will order again

17 November 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Hello,

Thank you for your 5* review!

We are delighted to hear that you were happy with the fast delivery, quality, and affordability of our radiators. We look forward to your next order!

Many thanks.

Lauren

BestHeating IE

Rated 2 out of 5 stars

Good service but damaged product

Good website and delivery was quick. But when we unwrapped the radiator, it was scratched in two points. Had to dispose it myself and asked for refund.

26 November 2025
BestHeating Ireland logo

Reply from BestHeating Ireland

Good morning,

Thank you for taking the time to leave your review.

We are sorry to hear about the issues you encountered with your order, as this is not the level of service we strive to provide.

I attempted to give you a call but was unfortunately unable to reach you.

As mentioned in my email, if disposing of the item yourself is inconvenient, we would be happy to arrange a collection for you.

Kindest regards,
Ellie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look