We had a radiator develop a leak almost six years after purchase. We sent the original invoice details along with photos of the issue, and Josh replied promptly. An identical replacement has been ship... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with the electric stove that fits perfectly in our little fireplace. It’s elegant and heats up nicely and the false flames look quite genuine. Very happy with our purchase. Delivery was... See more
Company replied
well I didn't know it was coming,,( I just found the email in my spam.I never thought to look there) , I'm bed ridden , with a son who doesn't hear the door bell... anyway luckily for me the respons... See more
Company replied
I bought 5 Milano Tamara cast iron radiators and thermostatic valves /pipe kits from BestHeating Ireland.They look stunning and are very well made.I had a question about delivery and it was answered s... See more
Company replied
Company details
Written by the company
At BestHeating we help you stay toasty all winter and effortlessly cool all year. By thinking outside the flat white box, we empower your sense of style to take over. You can go modern, go classic, go vertical or go horizontal. You can go bright orange, subtle grey, matte black or chrome. Whatever shape or size you're looking for, we help you fill your home with beautifully designed heating, without breaking the bank. With fantastic customer feedback, industry leading product guarantees and fast delivery, trust the experts at BestHeating to help you find your home heating inspiration. We call it "heating made cooler".
Free Delivery
Fast & free standard delivery
At BestHeating we are committed to bringing our customers exceptional heating products at the best possible prices with no hidden extras. That's why we offer free delivery as standard.
Contact info
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BestHeating Ireland
Good afternoon,
Thank you so much for your lovely review!
We're delighted to hear you're happy with your radiators and we really appreciate your support.
Kind regards,
Ellie
BestHeating IE
Genuinely amazing customer service.
Genuinely amazing customer service.
We purchased a column radiator and when it arrived we had some questions. Customer service representitive was extremely knowledgeable and helpful. Nothing was too much trouble.
4 February 2026
Reply from BestHeating Ireland
Good morning,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience with your radiator purchase. Our team takes great pride in providing knowledgeable and attentive support, so it’s fantastic to know that your questions were handled with care and expertise.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Good afternoon,
Thank you so much for your kind review!
We’re delighted to hear you’re happy with your stove and that our fast delivery and pricing met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Ellie
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We truly appreciate your kind words and your support. It means a lot to us to know you had a great experience with our company. If there is ever anything we can do for you in the future, we are always here to help!
Kindest Regards,
Lauren
BestHeating IE
Really good company to deal with!
22 January 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you had a great experience with us. It truly means a lot to our team to know that our efforts made a positive impression.
We really appreciate your support and look forward to working with you again in the future!
Many thanks.
Lauren
BestHeating IE
Delivery took a while (2 weeks) but…
Delivery took a while (2 weeks) but good product.
2 February 2026
Reply from BestHeating Ireland
Hello,
Thank you for your review.
We really appreciate your patience while waiting for delivery, and we are sorry it took a little longer than expected on this occasion. We are always working to improve our lead times wherever possible.
It is great to hear that you are happy with the product. If there is ever anything we can help with in the future, please don’t hesitate to get in touch.
Kindest Regards,
Lauren
BestHeating IE
Top-Tier Customer Support Makes All the Difference
Ordered two towel radiators for my toilets. One of them had a slight bend, and the contractor had to make some adjustments, while the other worked well.
It was easy to place the order, and delivery was good. The customer support team is great at resolving any issues, and after-sales service is excellent, which shows how excellent they are at customer satisfaction and making sure they follow up to see the quality of the product.
23 January 2026
Reply from BestHeating Ireland
Hello,
Thank you for your review.
We called yourself earlier, to offer our apologies for the inconvenience caused and to propose a resolution due to one of your towel rails arriving damaged.
After receiving the image of the damaged towel rail, a partial refund has been issued and the payment will reflect within your account used to place your order, in the next 2-5 working days.
Please accept our apologies for any inconvenience caused once again by this situation.
Many thanks.
Lauren
BestHeating IE
Delivery was quick….easy to order…
Delivery was quick….easy to order online….very good radiator lovely heat off it
20 January 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you found the ordering process easy and that your delivery arrived quickly - that is exactly the experience we aim to provide.
It is even better to know you are loving your radiator and the lovely heat it gives off!
We really appreciate you taking the time to share your feedback and hope to be able to work with you again in the future.
Kindest Regards,
Lauren
BestHeating IE
Great company to deal with
Great company to deal with. The quality and design of the radiators are superb. It really transformed our home.
22 January 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you are happy with the quality and design of your radiators. Knowing they have helped transform your home is exactly what we aim for with every project.
It was a pleasure working with you, and we truly appreciate you taking the time to share your experience.
If you ever need anything in the future, we are always here to help!
Kindest Regards,
Lauren
BestHeating IE
It’s the delivery company they use not…
It’s the delivery company they use not them .. they haven’t enough drivers and the delivery date keeps changing.. I’m trying to plan my work week accordingly and it’s frustrating when the date keeps changing at the last minute
30 January 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you for your review.
I am truly sorry for the inconvenience caused here by the repeated changes to your delivery date. I completely understand how disruptive this must have been for you.
Following our recent correspondence, I am pleased to inform you that your concerns have been addressed in further detail, and a resolution has been reached.
We hope this provides you with some reassurance and to provide you with a smoother experience in the future.
Kind regards,
Ellie
Bestheating IE
I couldn’t track my order so after…
I couldn’t track my order so after delivery time was up I contacted through WhatsApp to find out where was my order
Karen replied to me and with in minutes had sorted delivery out with driver who was delivering items that day but unfortunately I didn’t receive order
Contacted this morning and once again chatted with Karen who immediately contacted courier who explained driver had run out of time and would deliver items this afternoon which I received
Great customer service from Karen
Would definitely use this company again
11 February 2026
Unprompted review
Reply from BestHeating Ireland
Good morning,
Thank you so much for taking the time to share your experience.
We’re really sorry for the initial confusion and delay with the delivery — we completely understand how frustrating that must have been. However, we’re so pleased that Karen was able to step in quickly, keep you updated, and ensure your order was delivered as soon as possible.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Ellie
BestHeating IE
Was very happy with product,only fault…
Was very happy with product,only fault I have was it took a week to deliver.
28 January 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you for your review.
I’m pleased to hear that you’re happy with your order. However, I would like to sincerely apologise that it took longer to arrive than expected.
Having looked into this further, I can confirm that your order was delivered one day outside of the estimated delivery timeframe.
I’m very sorry for any inconvenience this may have caused and truly appreciate you taking the time to share your feedback.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Kind regards,
Ellie
BestHeating IE
Electric stove
Absolutely delighted with my electric stove purchase. Great price and delivered promptly.
27 January 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you are happy with your electric stove, the pricing and that it arrived promptly. Thank you for choosing us — we really appreciate your support.
Kindest Regards,
Lauren
BestHeating IE
Thank you so much for my radiator
Thank you so much for my radiator. It is fantastic in new kitchen and very quick
Delivery. I am gettin new one for sorting room now xxx
27 January 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear that you are enjoying your new radiator and that it looks fantastic in your new kitchen. It is great to know that the delivery was quick too. We would be more than happy to help when you’re ready for the next one!
Kindest Regards,
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are thrilled to hear that you love your radiators and had a great experience with our customer care. Your support truly means a lot to us.
Kindest Regards,
Lauren
BestHeating IE
Fast efficient delivery
Very good quality products and fast, effecient delivery. Lea was particularly helpful.
5 February 2026
Unprompted review
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review.
We are really glad to hear that you are happy with the quality of the products and the fast, efficient delivery. We'll be sure to pass your kind words on to Lea — she will be delighted to hear this. We truly appreciate your support and hope to help you again soon!
Many thanks.
Lauren
BestHeating IE
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are really glad to hear you are happy with your purchase and your experience with our site. We really appreciate your support and hope to work with you again soon.
Kindest Regards,
Lauren
BestHeating IE
Very good and attentive customer service
13 January 2026
Reply from BestHeating Ireland
Hello,
Thank you for your 5* review!
We are really happy to hear you found our customer service very good and attentive. Your feedback means a lot to us, and we are always here if you need anything in the future.
Kindest Regards,
Lauren
BestHeating IE
Excellent service from start to finish
Excellent service from start to finish. Thanks you
21 January 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you for your kind feedback!
We’re delighted to hear you received excellent service from start to finish.
We really appreciate you taking the time to leave a review.
Kind regards,
Ellie
BestHeating IE
Great service quick delivery and…
Great service quick delivery and radiators lovely heat from them excellent trying to work out app but will get there thank you best heating
19 January 2026
Reply from BestHeating Ireland
Good afternoon,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying the quick delivery and warmth from your radiators.
If you ever need any assistance, feel free to reach out! Thanks again for choosing us for your heating needs. 😊
Kind regards,
Ellie
BestHeating IE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.