Every product bought from them has been the best in the field - currently couldn’t survive without the new carpet cleaner. 100% wool plain light pink carpet which gets huge amount of ‘traffic’ due to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Incredible customer service. I placed my order but realised straight away I’d ordered the wrong item! I got an email within minutes to say they had corrected my order with the correct item ! Speedy de... See more
Company replied
I purchased Profoam and received excellent exemplary service from the company Regarding the product, I had recently had building work done at my home and my carpet had been trodden on by builders fo... See more
Company replied
I have just received my cans of PROFOAM and was really eager to try out the foam on my padded office chairs. WOW! I was astonished and overjoyed at the result! The transformation of the the fabric... See more
Company replied
Company details
- #219 of 235 best companies in Homewares Shop
- #124 of 139 best companies in Kitchen supply shop
- #146 of 159 best companies in Pet Care Store
Written by the company
At Best Ideas UK, we're a small business based in the UK, passionate about bringing you useful gadgets and tools for your home. We also have a great selection of toys, pets items, and car accessories to add some fun and excitement to your life. Our main focus is on providing you with high-quality products and outstanding service. We genuinely care about your satisfaction, so we welcome and value your feedback. We're always eager to improve and make your experience even better.
Contact info
Unit C1 A Poole Hall Road Industrial Estate , CH66 1ST, Ellesmere Port , United Kingdom
- 0800 058 4569
- contact@bestideasuk.co.uk
- bestideasuk.co.uk
4.1
Great
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed with product
Very disappointed with product.
Did not remove marks on carpet.
Had better results with £1.99 option from supermarket.
22 December 2025
Reply from BestideasUK
Dear Rosie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the product did not meet your expectations, and we understand how disappointing that can feel.
Many customers have had positive results with this product, so we are sorry that your experience has been different. Your satisfaction truly matters to us, and we would really like the opportunity to help make this right.
Please remember that we offer a 30-day returns policy, and a member of our customer care team will be in touch to guide you and ensure you receive the best possible outcome. We want you to feel confident that you received full value for your purchase.
Warm regards,
BIUK Support
Yet another 1* review for BIUK pro…
Yet another 1* review for BIUK pro foam. This product is completely useless. Don’t waste your money. Trying to get a refund with this company has been like pulling teeth despite many reviews stating it doesn’t work, and I have now given up. Buyer beware.
15 December 2025
Unprompted review
Reply from BestideasUK
Hello Lisa,
Thank you for taking the time to share your experience. We’re really sorry to hear that the Profoam Oven Cleaner didn’t meet your expectations.
We truly care about your experience and want to make this right. We’re happy to guide you step by step on how to get the best results from the product.
We’ll follow up with an email to ensure this is properly resolved. Your satisfaction matters to us and we appreciate the opportunity to support you.
Warmly,
BIUK Support
Certainly did not clean baked on…
Certainly did not clean baked on grease, only worked on surface grease. Personally I wouldn't recommend pro foam
23 December 2025
Unprompted review
Reply from BestideasUK
Dear Janet,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that the product did not meet your expectations.
At BestIdeas UK, we take customer satisfaction seriously and would really appreciate the opportunity to look into this for you. Please contact our customer care team via email (contact@bestieasuk.co.uk) or by call so we can discuss your experience in a little more detail and see how we can help.
Kind regards,
BestIdeas UK Support Team
Utter rubbish
Utter rubbish. Didn't remove hardly any stains or grease. Used it twice as per instruction lots of elbow grease Total waste of money . I cant submit any photos
21 December 2025
Unprompted review
Reply from BestideasUK
Dear Neal,
Thanks for your feedback and we are very sorry to hear about your frustrating experience.
We would be grateful if you could email our support team with further details, as we would like to understand more about what happened and see how we can help.
Please remember that we offer a money-back guarantee and have a straightforward returns policy should you wish to explore this.
Cheers,
BIUK Support
Don’t want to refund
Delivered to wrong address but they won’t accept it even sent me a google maps picture of the wrong address saying it was my property google gave a picture of and the Evri picture showing delivery to the wrong address
19 December 2025
Unprompted review
Reply from BestideasUK
Dear Lesley,
Thanks so much for your feedback.
We are truly sorry to hear about the difficulties you've experienced with your recent order and the delivery. We understand how frustrating this situation must be.
We would like to help resolve this for you. Please feel free to reach out to our support team to complete the Denial of Receipt form so we can open an investigation and process your refund.
Kind regards,
BIUK Support Team
Do not waste your money on the
Do not waste your money on the ProFoam oven cleaner. It definitely does not do what it advertises. My oven looks no different! The company are saying i can return the items but at my own cost even though its been completely mis-sold. They have now stopped responding to my emails. DONT get taken in by this scamming company or product.
16 December 2025
Unprompted review
Reply from BestideasUK
Hello Donna,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you were disappointed with your experience.
We would really like the opportunity to look into this for you and help where we can. Please email our support team with your order details so we can review the matter properly and assist you further.
We’d also like to reassure you that we do have a clear returns policy and money-back guarantee in place, which you can take advantage of.
Kind regards,
BIUK Support Team
Good Company
Very efficient from ordering to delivery. Kept informed of progress and query was answered promptly.
A bit of a problem with Evri delivery people but was resolved quickly.
Would recommend.
15 December 2025
Unprompted review
Reply from BestideasUK
Hi Elizabeth,
Thank you so much for your lovely review.
We are truly pleased to hear that you found our service efficient from ordering to delivery and that your query was answered promptly. It is also good to know that the issue with the delivery was resolved quickly for you.
We are always here to help.
Kind regards,
BIUK Support Team
Company were speedy with their response to my query
The company went beyond the norm to solve my problem, which was I got Ireland confused with N Ireland.
Courteous and efficient and very friendly
15 December 2025
Unprompted review
Reply from BestideasUK
Hi Marie,
Thank you so much for your kind words and for sharing your positive experience.
We are truly delighted to hear that our team was speedy, courteous, efficient, and friendly in assisting you with your query, and that we could go beyond to help resolve the confusion regarding your order.
We always strive to provide excellent service and are pleased that we could assist you.
Kind regards,
BestIdeas UK Support Team
Excellent English company selling…
Excellent English company selling products that fulfil their promise 100%. Speedy personal response to emails too.
14 December 2025
Unprompted review
Reply from BestideasUK
Hello Mrs. Gould,
Thank you so much for your wonderful feedback.
We are truly delighted to hear that you are pleased with our products and that they fulfil their promise for you. It's also very kind of you to mention our speedy email responses, as we always aim to provide personal and efficient support.
We are always here for you.
Kind regards,
BIUK Support Team
Great fun i would recomend them they…
Great fun i would recomend them they was deliverd on time great service thank you so much 😀
11 December 2025
Unprompted review
Reply from BestideasUK
Hello Elaine,
Thank you so much for your lovely review.
We are delighted to hear you had such a great experience and that your items were delivered on time.
Thanks again for sharing!
Kind regards,
BIUK Support Team
ABSOLUTE RUBBISH - PROFOAM Heavy Duty oven cleaner
PROFOAM Heavy Duty oven cleaner, FAR FROM INEXPENSIVE @£16.99 from Amazon. I bought this to clean simply the glass door on my stove, I was appalled at how USELESS this product is. Applied as directed, left 30 minutes and apart from loosening a tiny amount of burnt on grease it did NOTHING. I reapplied 3 times with the same end result, absolute RUBBISH. I ended up with old faithful BRILLO and elbow grease, which is WHY I BOUGHT THIS, IT WAS TO SAVE ME THE EFFORT. £17.00 what a RIP OFF. NEVER AGAIN WILL I USE PRODUCTS FROM THIS COMPANY OR TRUST THEIR SALES PATTER.
10 December 2025
Unprompted review
Reply from BestideasUK
Hello Robin,
Thanks for your feedback and we are truly sorry to hear about your extremely disappointing experience.
We would like to understand more about what happened and see how to resolve this for you. Please email our support team at contact@bestideasuk.co.uk with further details of your purchase and experience and we can look into it further.
Please remember that all our products come with a money-back guarantee, and we have a straightforward returns policy should you wish to explore this.
Kind regards,
BIUK Support Team
Great customer Service
The package arrived torn open (not their fault) and customer services could not have been more helpful with prompt responses to any queries I had. To make sure the items arrived in time for Christmas they even posted out a repeat order before they had received the one I refused delivery for. I will definitely use this company again. 5 stars for great service!
11 December 2025
Unprompted review
Reply from BestideasUK
Hi Gillian,
Thank you for sharing your feedback with us.
We are truly pleased to hear that our customer service team provided such excellent support and that we were able to ensure your order arrived for Christmas despite the delivery issue.
We always strive to maintain high standards for both our products and our service and we're glad that you've had a great experience.
Kind regards,
BIUK Support Team
Reply from BestideasUK
Hello Mrs. Page,
Thank you so much for your kind 5-star review. We're absolutely delighted to hear that you're delighted with our Profoam Oven Cleaner.
Thanks again for sharing!
Kind regards,
BIUK Support
Amazing customer service
Absolutely well impressed with their customer service, so helpful and nothing was a problem for them.
Very prompt reply and helpful too with my requirements.
Their delivery is quick too and informative.
Wishing this small business continued success, you deserve .
Regards
Katie
8 December 2025
Unprompted review
Reply from BestideasUK
Thank you so much for your wonderful review, Katie.
We are truly delighted to hear how impressed you were with our customer service, the helpfulness of our team, and the promptness of our replies.
It's also lovely to know that our delivery was quick and informative for you. We genuinely appreciate your kind words and your good wishes for our business.
Kind regards,
BIUK Support Team
Ordered 3 weeks ago and nada
Ordered 3 weeks ago and product shipped. Emailed a week ago explaining it hadn’t arrived and was told it would all get sorted and they would resend item. Emailed again and they clearly haven’t resent item. Not a trustworthy company
24 November 2025
Unprompted review
Reply from BestideasUK
Hi Mr. Hayes,
Thanks for your feedback and we are truly sorry to hear about the trouble you have experienced with your order not arriving and the subsequent communication.
We understand how frustrating this must be, and we sincerely apologise for the disappointment and inconvenience this has caused.
We have reviewed the details and can confirm this has now been sorted and we thank you for your patience.
Kind regards,
BIUK Support Team
Reply from BestideasUK
Hi Catherine,
Thank you for taking the time to leave this review. We’re really pleased to hear that the Proformula Mould Remover has worked so well for your needs.
We appreciate your feedback, and it’s always great to hear when a product surpasses expectations.
Thanks again for sharing your experience.
Kind regards,
BIUK Support
Expensive for what it is
Expensive for what it is, didn’t work any differently to mr muscle but is twice the price. Disappointed overall, it lifted some surface grease from my oven door but the really baked in stuff it hasn’t touched even after going over it four times. Wouldn’t buy again and wish I’d have saved my money instead of falling for the adverts that show baked on dirt being lifted straight off.
21 November 2025
Reply from BestideasUK
Hello Kirsty,
Thank you for taking the time to leave this review. I’m sorry to hear that the product didn’t meet your expectations on this occasion.
Our Profoam Oven Cleaner has delivered great results for many customers, particularly on tough build-up but we understand that results can vary depending on application.
We'd be happy to look into this further; please feel free to reach out to us via email: contact@bestideasuk.co.uk, and we’ll be glad to help.
We continually review our products and customer experience, and your feedback will be shared with the relevant team. Thank you again for bringing this to our attention.
Kind regards,
BIUK Support
Ineffective and expensive
Used the Profoam carpet cleaner following the instructions to the letter. It made no difference other than leaving a mark around the original stain - so it looks worse.
Save your money and don’t buy this
13 November 2025
Unprompted review
Reply from BestideasUK
Hi Tracey,
Thank you for taking the time to leave a review, and I’m really sorry to hear that you didn’t get the results you expected.
The ProFoam Carpet Cleaner is designed to lift most stains when applied in light, even layers and left to sit before gently brushing out. Sometimes, if the foam isn’t fully removed or the stain is deeply set, a ring can appear; the good news is that this can usually be resolved with a few easy follow-up steps.
We’d love the opportunity to guide you through the process to help you achieve the best possible results and ensure you're fully satisfied with your purchase.
Please reach out to us via email contact@bestideasuk.co.uk and we'll be happy to help.
Kind regards,
BIUK Support
The best products
Always more than happy with the products and prices. Im a self-employed cleaner and I swear by alot of these products. I didnt recieve my full order on my last order, within 2 days I had what was missing, very quick response and resolved my problem fast. Im always recommending bestideasUK
31 October 2025
Unprompted review
Reply from BestideasUK
Hi Carla,
Thank you so much for your wonderful review!
We’re so glad to hear about your excellent experience with our brand. It’s great knowing our products are helping make your cleaning jobs easier, that means a lot coming from a professional cleaner!
We really appreciate your continued support and recommendations. Thanks for being such a valued part of our community!
Warm regards,
BIUK Support
Ordered carpet and fabric cleaning (in…
Ordered carpet and fabric cleaning (in 1) and it has had zero effect on any of the stains unfortunately.
8 November 2025
Unprompted review
Reply from BestideasUK
Hi Christina,
Thanks for your feedback.
We’re really sorry to hear that you weren’t satisfied with your purchase, that’s never the experience we want for our customers. Our products go through thorough quality checks, but we understand that results can sometimes vary depending on the surface and level of build-up stains.
We’d love the chance to make this right. Please reach out to us directly at contact@bestideasuk.co.uk; we offer a 30-day return policy and are always happy to help troubleshoot or arrange a return or replacement where needed.
Thank you for taking the time to share your feedback.
Warm regards,
BIUK Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.