I ordered for the first time with Bestie on the move and to be honest I am quite disappointed that it’s over 24 days and items have not arrived . It was a gift which is quite unfortunate. If I knew it... See more
Company replied
Bestieonthemove
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See what reviewers are saying
This is a fraudulent company that advertises itself as a local Dutch company. In actuality, it is based in China. Shipping time was around 2/3 weeks at minimum, and when attempting to return a purchas... See more
First time i buy from this shop en ligne but i think is very good
Company replied
The clothes were smaller dan I normally exspected from this size. When I wanted to return them it took me several e-mails to get the return form. Then it appeared I had to return the package to China... See more
Company replied
People also looked at
Order never got delivered, scam!
Order never got delivered and customer service just generates general messages (always exactly the same message). Never got actual contact with them.
I think it’s a scam!
12 October 2023
Unprompted review
Reply from Bestieonthemove
Hello Carolien
I'm really sorry to hear about your experience. It's frustrating when an order doesn't get delivered, and it's important to have reliable customer service. We take this feedback seriously, and we'll look into the situation to ensure that such issues are addressed promptly. If you haven't already, please reach out to us with your order details, and we'll do our best to assist you and resolve the situation. Your satisfaction is important to us, and we want to make things right. Thank you for bringing this to our attention.
This website is a total scam
This website is a total scam. Received boots that look nothing like on the website. It took ages to get Here and returns are at own cost …. TO CHINA (which is not mentioned on the website. Are you serious?!?? Total scam, don’t buy there!!!!
3 November 2023
Unprompted review
Reply from Bestieonthemove
Hallo
I'm sorry to hear about your negative experience. We take your feedback seriously, and we apologize for any inconvenience you've faced.
We aim to provide accurate product representations and a smooth shopping experience for our customers. It seems like we fell short in this instance, and for that, we sincerely apologize.
Regarding the return costs to China, we understand your frustration, and we will work on making this information more transparent on our website. We appreciate your honesty, and we'll use your feedback to improve our services.
If you have any further concerns or questions, please feel free to reach out to our customer support team. We are committed to resolving this issue and ensuring a better experience in the future. Thank you for bringing this to our attention.
Totally fraudulent company
Totally fraudulent company. Received a dress that looked nothing like on the website. Cheap, unwearable. What should be a nice party dress looked like a washed our yellowish piece of fabric with plucked chicken feathers. A disgrace and a total scam. Returns at own cost.
21 October 2023
Unprompted review
Reply from Bestieonthemove
Hallo Simona Hollinger
I'm sorry to hear about your negative experience. Please accept our sincere apologies for the disappointment you've faced. We take these matters seriously, and we'd like to make it right for you. Please reach out to our customer support team, and they will assist you with the return process. We appreciate your feedback, and we're committed to improving our products and services. Thank you for bringing this to our attention.
Disappointed after 24 days since order
I ordered for the first time with Bestie on the move and to be honest I am quite disappointed that it’s over 24 days and items have not arrived . It was a gift which is quite unfortunate. If I knew it will take over a month I wouldn’t have chosen it from this brand . I thought it was a local dutch company but seems it’s coming from somewhere else . At this stage I can only say I’m not happy about the process. I cannot value quality yet as items have not arrived
4 October 2023
Unprompted review
Reply from Bestieonthemove
Hello Mosnica
I'm sorry to hear about the delay in your order from Bestie on the move, and I understand your disappointment, especially since it was intended as a gift. We apologize for any inconvenience this has caused.
Shipping times can vary depending on various factors, including the location of the item's origin. We aim to provide accurate delivery estimates, but sometimes unexpected delays can occur. We appreciate your feedback, and we'll work on improving our communication regarding shipping times and origins.
Once your items arrive, we hope they meet your expectations in terms of quality. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to assist you. Thank you for giving us your feedback. 🎁😊
THE QUALITY IS A LIE - unless you really want to wear a plastic bag
Best part: is the customer service have responded. I was very excited about the jacket costs 50 euros and the quality is so disappointing- literally the texture of a plastic bag. If the price was lower this would be understandable, unfortunately now I only feel scammed and silly for thinking this was ever a good idea.
Never again. I thought it was a prank.
24 October 2023
Unprompted review
Reply from Bestieonthemove
Hello MIchelle Righolf
How sorry to hear that you are disappointed with the jacket you received. Our sincere apologies for the disappointing quality. This is certainly not the experience we want to provide. We understand your frustration and would like the opportunity to rectify this. Would you please contact us at [customer service email ]? We are ready to assist you and resolve any issues. Again, we apologize for the inconvenience
Worst experience ever
Worst experience ever! After 10 days the order was still 'on the way,' but the delivery company has not even received it yet. Contacted customer support, twice, and only received an automated response. So incredibly frustrating. Only realised it's a common problem when checking out the actual trustpilot instead of what they display on their website.
Update: the order finally arrived after 20 days. My 1 star stand, as the quality is sooooo extremely poor and it looks so bad. My skin got itchy wearing the clothes because of the cheap fabric. Don't even bother to contact customer support because of their automated response and you will likely not get your money back without losing more.
18 October 2023
Unprompted review
Reply from Bestieonthemove
Hello Phuong Nguyen
I'm sorry to hear about your frustrating experience. This isn't the level of service we aim for. We apologize for the delay and the lack of response from our customer support. We take your feedback seriously and will work to improve our processes. Please reach out to us with your order details, and we'll do our best to resolve this issue for you. Thank you for bringing this to our attention. 🙁🛒🔍
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