Best Mobile Phone Australia Reviews 

319
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, including hard-to-find models, and appreciate the competitive pricing available. Many people also highlight the consistently fast and efficient delivery service, often receiving their orders sooner than expected. Reviewers are generally satisfied with the quality of the phones received, noting they arrive in excellent condition. However, some customers also noted inconsistencies with customer service, mentioning slow response times, unhelpful communication, or rude interactions. A few other people also felt that product quality could be an issue, citing instances of faulty devices, hardware failures, or concerns about imported products and non-local chargers. Additionally, some reviewers experienced significant delays and a lack of updates when sending phones back for repair.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and functionality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times, often... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the prompt and helpful... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the competitive and best prices available,... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising prompt responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Vivo X300 Pro, on the friday, and the following friday via standard shipping it was delivered, phone is perfect, great service, kept me updated on delivery status. Very helpful staff. Highly... See more

Rated 5 out of 5 stars

Best mobile shop to purchase mobile phones. when I called the number on their website he answered, and as promised, the phone was shipped via express and it arrived on time as well. I will be buying f... See more

Rated 5 out of 5 stars

I made a mistake in ordering the wrong size (256Gb instead of 512Gb) and it was rectified immediately by refunding the wrong order and at the same time processed my new order. I ended up receiving m... See more

Rated 5 out of 5 stars

Great communication with the shop. Great deal on a genuine product and fast delivery. I'll definitely purchase from them again. They may take some time to respond through Whatsapp but they are gen... See more


Company details

  1. Mobile Phone Shop

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

319 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(319)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Good phone, good price, excellent service and fast delivery

After careful consideration and checking I bought a Xiaomi 13t phone from Best Mobile Phone. They answered my questions about availability clearly and helpfully. After I ordered and paid on Monday afternoon, the phone was quickly dispatched and delivered from Hong Kong to my home on Friday morning that week.
I have bought several impressive Xiaomi phones over the past seven years and this one is very good.
I am pleased to have found bestmobilephone.com.au and would use them again.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I bought the Xiaomi cellphone on the…

I bought the Xiaomi cellphone on the website. The company emailed me and told me the colour I chose was not available anymore. They sent me the grey one instead. The phone was sent out in next day. Shipping was fast. Love the phone. Pretty happy with the purchase. Will definitely come back again.

7 March 2024
Unprompted review
Rated 1 out of 5 stars

'On-line Dubious phone' company

Bought an Oppo Find N3 from the company 'Best Mobile Phone'. After 3 weeks one of the internal screens started to flicker. I wrote to them and returned the phone (undamaged) to them. They didn't even reply to my emails until I asked my Solicitor to send them a stern letter. They just returned the phone with an obvious scratch to the frame and accused me of sending them a self inflicted damaged phone. I am in the process of reporting them to ACCC. I am not a racist, but the people who answered the phone were from India, and kept giving me different mobile no. to ring and different addresses. Sadly, this is a most dodgy company, and I would rather pay more for the phone from a far more reputable company

11 March 2024
Unprompted review
Best Mobile Phone Australia logo

Reply from Best Mobile Phone Australia

Dear Michael,

Hi, We don't mind a 1-star review as long as you give full information.
WE LET PEOPLE DECIDE WHO IS DUBIOUS AND DODGY

You emailed on 20th Jan and said you are facing a problem with your phone.
You got replied in under 2 hours with a return address and confirmed you have a warranty and it will be repaired or replaced with a new one. as long as the cause of damage is not caused by physical damage.

Then it took you 11 days to send the phone back, and you filed for a dispute the same day you sent the phone back to PayPal. before even we can inspect the phone.
so we told you we have a warranty, we told you it will be repaired or replaced as long as damage is not caused by physical force, AND YET YOU FILE DISPUTE BEFORE WE CAN INSPECT IT?
NOW LET PEOPLE DECIDE WHO IS BEING DUBIOUS and DODGY.
PayPal being an international company listened to both parties for weeks and decided in favour of you.
You have filed a dispute in PAYPAL. We were replying to you in PAYPAL.
So don't say you were not getting replies.

We still wish you the best.
We will be waiting for ACCC representatives to contact us and will be fully ready to tell our side of the story.
Like customers, we sellers have rights too.

My Indian colleague who answered your call happens to be an Australian citizen.
Yes, Indian-origin people do live and work in Australia.
He gave another number due to him being in a meeting.
.
Best Regards
Team Best Mobile AU

Rated 5 out of 5 stars

Great company

Great communication and company. Was abit worried ordering my phone as there's a Chinese rom and a global rom when it said product was coming from Hong Kong, but all went well and received the Australian/Global model. Highly recommended

1 February 2024
Unprompted review
Rated 3 out of 5 stars

Generally happy but why a China charger plug?

Happy with my Xiaomi 13tPro phone so far. However, the 120W brand charger that came with it has a China plug, not an Australian one. Come on guys, you're selling products on an Aussie market, you could at least include an adaptor. Now have to find one and being remore that will take me forever.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery!

Super fast delivery!! ordered a phone on Friday morning, got delivered on Monday morning!!
Great service by the online chat representative. Highly recommended.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

The product was out of stock

The product was out of stock. Told me it would restock in 1-2 weeks. 2 weeks of radio silence and only replied 2 days after I sent an email to ask after I had waited for so long. Said the product would "dispatch tomorrow" and then did not get back to me again. It has been over 3 weeks since I placed and paid for my order, but still no product in sight. I even sent messages via Whatsapp but did not receive any helpful information either, and was ignored 3 times for a week. Terrible customer service. What a waste of time.

29 January 2024
Unprompted review
Rated 4 out of 5 stars

Great Price

Very Happy with my purchase, Purchased the Pixel 8 Pro 512 GB for $1750 NZD shipping was extra since the product comes from Hong Kong. Cheapest by a long shot, phone is the global version so it's unlocked. I do find it struggles with reception a bit and 5G in NZ. Company is an online company so I was very sceptical at the start of the purchase thinking it could be a scam. But I was very stoked with the outcome in the end, purchase took about 11 days to arrive to NZ. Product also comes with a free car charger with multiple plug in points. Would 100% purchase from this company again.

30 December 2023
Unprompted review
Rated 5 out of 5 stars

excellent store

excellent store, I ordered a z fold 5 256gb but unfortunately they didn't have it when I made the purchase, in compensation they upgraded me to 512gb, and the delivery time was fast, only 2 weeks at Christmas time. Excellent customer service, very fast using WhatsApp. very happy original equipment, it will be my smartphone purchase store.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Smooth ordering process

Smooth ordering process. Even though the mobile I ordered was out of stock initially, I was updated about the status and fedex delivery was very fast. got the phone within 7 business days.
Response on the queries were fast too. Hope they continue with the same level of service & quality.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

A one stop shop

This is my one stop shop for all phones Sony. As a loyal user, and considering how hard they can be to find especially since stopping main sales in Australia, I have just purchased my 5th phone from this company. I have a bad habit of smashing phones which sux for me but luckily this site is probably the cheapest around, delivery is always about 5-7 day turn around and they don't give you BS stories if something is wrong or out of stock. Very honest, very reliable. I'll be back for my 6th Sony when and if I smash this one. Thanks beastmobile!! You guys rock!!!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful support

Recently had a fantastic experience with the company's chat support. Not only were they quick to respond, but they also went above and beyond by sending me the case I needed for free. Their exceptional customer service has definitely earned them a glowing review in my book. Kudos to the team for making my experience a positive one!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed.

Great price on Sony Xperia 1V - not available in Australian Stores
Agger was great and replied quickly. Phone was sent quickly and packed very securely. :D

Alan

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Everything was straight-forward, Simple and clear! First time ordering from Best Mobile Australia,  I called the phone number provided on the website I had a few questions regarding my purchase which

Everything was straight-forward, Simple and clear! First time ordering from Best Mobile Australia, 
I called the phone number provided on the website I had a few questions regarding my purchase which were answered very clearly and professionally. Full marks to customer support! I put in the order and got an order confirmation, and a few hours later I got an email my order was shipped. ( Pleasantly surprised as I was told it takes 1 to 2 business days to ship the order) 
Got my order 3 days later. Never experienced someone offering free shipping can be this fast. 
The product matches with the advertisement. Good communication.Very good prices. Very fast shipping.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Great place to buy "Special" phone.

Great place to buy "Special" phone that you can't get in retail store. Just order oppo x6 pro !!! Thanks Agger for aftersale help. Would be nice if this website have "Express" option in delivery section. Will definitely buy again in the future.

25 September 2023
Unprompted review
Rated 1 out of 5 stars

Nokia105 4G Mobile : Instruction Guide was a Disaster

I am 84 year old non-tecky, wanted simple new Mobile. The Instruction Guide was impossible. Even my Grandson - top in Computers at Grammar School could not understand.
Contacted Nokia Consumer Help several times, could not get mobile to work.

16 September 2023
Unprompted review
Best Mobile Phone Australia logo

Reply from Best Mobile Phone Australia

Dear Terence,

First We don't sell Nokia phones, So you clearly bought from some other seller.

2nd I see your location as Great Britain, where we only sell in Australia, 
So clearly either it's a FAKE REVIEW from competitors or you have mistaken the Seller as we don't sell Nokia phones.

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