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Best Mobile Phone Australia Reviews 

317
•
TrustScore 4.5 out of 5

4.3

Mobile Phone Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the genuine and high-quality products, often noting the availability of unique hardware not commonly found locally. Many people highlight the competitive pricing and the exceptionally fast delivery service, with items often arriving sooner than expected. Reviewers also appreciate the responsive and helpful communication from the seller, making the purchasing process smooth. However, some customers also noted issues with customer service, describing it as rude, unprofessional, or unresponsive, particularly regarding after-sales support. A few other people also felt that response times could be slow, with calls not always answered immediately or updates lacking during repair processes. Additionally, a minority of people reported receiving substandard or faulty imported products, with some experiencing hardware failures or quality issues shortly after purchase.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting the excellent selection of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Price

Customers had positive experiences with price, with many reviewers highlighting that the prices were the best... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the excellent... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers praising super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication with the shop. Great deal on a genuine product and fast delivery. I'll definitely purchase from them again. They may take some time to respond through Whatsapp but they are gen... See more

Rated 5 out of 5 stars

Best mobile shop to purchase mobile phones. when I called the number on their website he answered, and as promised, the phone was shipped via express and it arrived on time as well. I will be buying f... See more

Rated 5 out of 5 stars

I have bought the Honor fold phone. The seller was highly responsive to all my queries, Excellent communication, and highly flexible with my request. I will buy mobile phones with the Best Mobile Ph... See more

Rated 5 out of 5 stars

I made a mistake in ordering the wrong size (256Gb instead of 512Gb) and it was rectified immediately by refunding the wrong order and at the same time processed my new order. I ended up receiving m... See more

Company details

  1. Mobile Phone Shop

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

317 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(317)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

Great experience with great communication. I ordered an Xiaomi 14 Ultra with camera kit, it was easy to communicate with the team and once purchased the delivery was quick. Also great carrier company, keeping me informed of progress through online tracking. Would highly recommend

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Service & Delivery

I called mobile phone number listed on website late Tues 25/6/2024 and spoke about recommendations for new mobile phone (my first new phone for 6 years) - I ordered OnePlus 12R and it was delivered by DHL early Friday morning 28/6/2024 - extremely happy with service and the new phone

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Company for your new phone

Got my phone delivered within 2 days of ordering it and the staff was amazing and responded to my emails quickly. My new phone is Sony Xperia 1 VI 5G and i have had no issues with it and i am on the Telstra Network via Boost. No WIFI calling that's the only thing but it doesn't affect me.

26 June 2024
Rated 4 out of 5 stars

Easy to order and quick delivery.

Generally good - although a single order, different parts arrived in different packages on different days which was unclear when ordered. The socket was for a UK power outlet, but the adaptor provided did not allow for UK sockets!

11 June 2024
Rated 5 out of 5 stars

Genuine guys

Genuine guys. I ordered Soni Xperia 1 vi and was delivered on time. Happy with the service and phone.

11 June 2024
Rated 5 out of 5 stars

Sony Xperia 1 VI phone

I had some questions before I decided to buy the phone. All my questions were answered. Prompt delivery after my purchse.
Excellent packaging with no damge to my parcel.

11 June 2024
Rated 5 out of 5 stars

Efficient

Efficient. Easy to deal with. Prompt reply to emails. Very competitive prices. Thank you.

12 April 2024
Rated 5 out of 5 stars

Great customer service

Had a query about payment processing and they answered phone straight away and got back to me with an answer in a very timely manner. Purchase arrived in 4 days. Excellent pricing. Highly recommend.

10 April 2024

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