Bestpartstore - Great Britain Reviews 

THIEVES, NEVER BUY FROM THEM, RECEIVED MY MATERIAL AND BRAKE PADS MISSING, THEY WANT ME TO PROVE THAT IT IS MISSING AND THAN THEY WILL DECIDE WHAT THEY WOULD LIKE TO DO WITH THIS/// HENRY IS THE BIGGEST LIRE AND THEN COMES RICHARD, THEY LAUGH ON YOU WHILE YOU ARE FLUSTERED.
THEY WILL TAKE YOUR MONEY AND WILL NOT GIVE YOU BACK EVER....
THEY DO NOT HAVE ANY COMPLAIN PROCEDURE SO YOU CANNOT COMPLAIN AS WELL. THEY ARE AUTHORIZED SCAMMER

Yeah very disappointed with these guys. They were great when I ordered the parts and then immediately wanted to change them for a better brand. I had a response within the hour. Payed shipping of roughly £9 so I expected a speedy delivery max 3 days. It been 7 days. I had a notification from DPD (who are a disaster in their own right) that they had received a request from Bestpartstore for collection but that status has not changed in 2 days. I sent 2 emails today to 2 different contacts and I've had no reply. I needed to order more parts today but choose ebay instead as at least they specified the delivery time and shipping was free. I won't use this company or its mirror company BuyCarParts.co.uk again.

Exactly what i ordered. Arrived on time. Xx

postage was about £9 and took about 5 days but product was the correct part and probably much cheaper than mercedes who wouldn't sell the product without doing the repair

My bad - I reviewed the wrong store on my previous review!

Very good service, goods arrived very quickly and were exactly the right parts. Would recommend.

Keep sending me notifications which I don't want - contacted them direct to stop but they're not interested. I wouldn't use them - real pain of a company.
Can't respond to their reply - I DON'T HAVE YOUR APP!!!!!!!

Had a part that no-one else stocked! Good value, great service.

Exellent delevry time recommend this company to any home mechanic price of part superb

Goods failed to arrive as advised. Told to contact supplier for further information. Did so immediately but heard nothing back for 6 WEEKS! Goods actually arrived 2 days later than scheduled.

Just written to them.

Dear Sir, Madam.
I am writing to ask the status of my order.
Has it been processed?
Is it on its way to me?
When will it arrive?
This information is normally provided by most companies.
Why doesent your company do this.

You say you are UK company. Therefore I expect a quick delivery.

Why is it so difficult to find a contact for customer services.
Do you have this support.

I ordered other parts from other suppliers. They have all arrived. I was kept updated with tracking and order status.

What's holding me up is your order and delivery to me.

So please can you provide an update as soon as possible.
I await there response..

Overall very good buying experience and timely updates on item delivery.
Hope in future you can exempt VAT on export purchase.

Great prices compared to UK main swindlers

The quality wasn't as high as expected, and the plastic a little thin, but seems to be OK so far. We haven't had rain since i put it in a couple of weeks ago, but I see no reason why it shouldnt be OK.

Quality parts at a fair price for my classic Mercedes. Quick delivery too. A minor 'complaint', Bestpart have been slow to answer a general query I emailed them.

Website very easy to navigate.... found exactly what I neede... When delivered just what I needed at a good price... Will use the company again with no reservations !! Many thanks 😊

i reviewed this company 5 days ago, and im still in the same place no refund. part arrived at their warehouse 22nd ,been told they still haven't checked it so still no refund. come to the conclusion they dont know what their doing. so if your thinking of using this company think again. this is the reply i just received from them look at dates . tReply from Bestpartstore.co.uk
Published 21 minutes ago
Dear Customer!
Thank you for your feedback!

As soon as the parcel reaches our warehouse and be checked, we will contact you immediately regarding the refund.
If you have any other questions, fell free to contact us anytime.

Best Regards,
Bestpartstore Teamhem

company based abroad which extend delivery time for about week.sent few notification of order cancellation by email before item was dispatch with no reply .had to open dispute in PayPal to get money back.
unprofessional service.never again.

My in-stock items were ordered on 2nd June but not even packed until the 13th despite the Standard 4/5 day delivery promise! 2 Consecutive weekends with no parts to complete the jobs I need to do - appalling service!

Update 15/06/18 - Regarding the response from Bestpartstore shown below - I wouldn't regard an apology and an offer of free delivery on my next order a 'solution' to the current situation. No explanation for the delay whatsoever. I asked about whether, given the delay, they could give me express delivery and I was told "we don't offer that". Terrible customer service!