Best Pool Supplies Reviews 957

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that products arrive quickly and are well-packaged. Many people appreciate the competitive pricing and the quality of the products, often finding them to be better value than other suppliers. The ordering process is frequently described as easy and straightforward, with many consumers highlighting the helpful and friendly customer service. However, some customers also noted issues with delivery, specifically mentioning instances where packages were left in vulnerable locations. Additionally, a few people experienced delays with back-ordered items or received products that did not match the online photo, though these issues were often resolved by the company.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency. Many... See more

Product

People report positive experiences with product, often highlighting good quality and fair prices. Many... See more

Price

Clients share positive opinions on price, consistently finding products to be well-priced, affordable, and... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the easy and quick ordering... See more

Service

Users describe positive interactions with service, highlighting the prompt, efficient, and friendly... See more

Based on these reviews

Rated 5 out of 5 stars

Easy to deal with, well packaged and very fast postage. So much better than dealing directly with retailers. One that we normally attend did nothing to get the part in for us. Best Pool Supplies were... See more

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Rated 5 out of 5 stars

I have been using Best Pool Supplies for all my pool purchase from many years, their service is good, prompt and time to time they keep offering 10% discount on RRP. recently I also bought MX8 Pool cl... See more

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Rated 5 out of 5 stars

Smooth easy process from speaking with a salesperson placing order. Very impressed that it was dispatched on the same day with us receiving it within 2 days as we are located in Central Qld with most... See more

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Rated 5 out of 5 stars

Easy to order online and prompt helpful and friendly telephone service as well. I have not fitted the product yet so can't really comment on it, but it looks good. Delivery timing was as expected but... See more

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Rated 5 out of 5 stars

I ordered a solar controller for my pool however through no fault of Best Pools it ended up on back order. The team were great, keeping me in the loop on the delays and offering me a refund if I prefe... See more

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Rated 5 out of 5 stars

Ordered a Poolrite Enduro V2000 Sand Filter and Tank to MPV Gasket. Both items arrived on time and were exactly as described. Quality products at a good price, with prompt delivery. Would happily shop... See more

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Rated 5 out of 5 stars

Excellent service this time & the last. Simple to navigate website to place an order safely. Delivery (free) was super speedy & Best Pool Supplies kept me updated every step of the way. ALL ROUND EXCE... See more

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Rated 5 out of 5 stars

I have purchased several items from best pool supplies and products have always arrived fast. Also customer support replies in a timely manner. I highly recommend them as a trusted supplier for your p... See more

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Rated 4 out of 5 stars

I placed an order on-line for a set of genuine pool hoses. After a few days I noticed that tracking was still showing Picked Up. On contacting Best Pool Supplies they were amazingly helpful and prom... See more

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Rated 5 out of 5 stars

Ordered a pool cleaner repair kit from Best Pool Supplies to refurbish my non working pool cleaner. They had the best price on the internet and free shipping as well. The kit arrives within 2 days... See more

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Rated 5 out of 5 stars

I purchased a generic pool cleaner skirt for my Aldi pool cleaner. It fits perfectly and has got my pool cleaner back up and running brilliantly for a small cost. This item was purchased through the B... See more

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Rated 5 out of 5 stars

I had a query about a product, so I call (and they answered which is rare these days) the person I spoke to was friendly (Aussie so I could understand him). He confirmed my query and called me back sh... See more

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Rated 5 out of 5 stars

Right product, at the right price, very promptly delivered. Ordered a Factory Tune Up Kit for my Zodiac pool cleaner. Called with a question before ordering, very helpful on the phone. Ordered on... See more

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Rated 5 out of 5 stars

After several frustrating days ringing Melbourne pump suppliers I contacted Best Pools. Staff response was excellent - pointed out that replacing Speck pump was straightforward as main dimensions... See more

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Rated 5 out of 5 stars

Pool filter cartridge I purchased a pool filter cartridge from Best Pool Supplies on 16.2.25 and it had been processed, shipped and delivered by 18.2.26.I was keep updated at all times and the produ... See more

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Rated 5 out of 5 stars

With all my swimming pool needs I always reach Best Pool Supply team for - best price offer -quality products -timely delivery Fully satisfied this time with getting Barracuda diaphragm replace... See more

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Rated 5 out of 5 stars

I purchased the Onga PCFII 150 filter. The price was very good and it came with a hose attachment for cleaning. Ordering was easy especially due to the detailed information available on the website... See more

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Rated 5 out of 5 stars

I purchased a pool filter cartridge from best pool supplies. The website was very easy to navigate, all sizes are available and they were considerably cheaper than other outlets. The delivery was a... See more

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Rated 5 out of 5 stars

Definitely the fastest and most efficient place to get all your pool needs. Highly recommend ! Got my delivery in a very timely manner, well packed and it was cheaper than other pool stores around.

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Rated 4 out of 5 stars

The team provided what was ordered, but as one item did not match the photo, they have agreed to send replacements. That was appreciated, although I have not seen them yet. The genuine lock in hose... See more

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Rated 4 out of 5 stars

Online order, easy and fast. Product arrived within three days. Have used Best Pool Supplies before and will continue to do so.

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Rated 4 out of 5 stars

The spa filters I ordered were in stock and dispatched promptly. They were as described and best of all an Australian company.

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Rated 5 out of 5 stars

Best Pool Supplies delivers a great quality replacement cartridge filter for a very reasonable price. Easy to find on the web, ordering was a breeze and the product arrived by courier in a couple of d... See more

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Rated 5 out of 5 stars

The speed in which my order was dispatched was outstanding. I’ve previously ordered from another pool supplier and had to chase them for updates so was so happy with the speed of service from Best Poo... See more

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Rated 5 out of 5 stars

I searched online for a replacement cell for our salt chlorinator, found the Best Pool Supplies website listing all the various cells and was able to search by manufacturer and find the correct model... See more

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Rated 5 out of 5 stars

Shipping was fast, communication was good. I purchased the clarifying blocks 2 pack, I think they work well if you pool is marginally cloudy, not great for much more.

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Rated 5 out of 5 stars

After contacting a lot of Pool shops I came across past Pool supplies online. I sent them an email with a photograph of my filter. I wanted to replace and The filtration unit. They confirmed it was th... See more

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Rated 5 out of 5 stars

Best Pool supplies were wonderful to deal with. From order to supply, everything was seamless and delivered in a timely fashion with all parts required.

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Rated 5 out of 5 stars

Good products at very good prices, backed by very very good customer service and reliability. This is my go-to pool shop for non-urgent pool supplies. Thanks guys.

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Rated 5 out of 5 stars

I recently purchased a vacuum hose reel from Direct Pool Supplies and the whole experience was outstanding. The ordering process was simple and straightforward, the price was very competitive, and del... See more

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Rated 5 out of 5 stars

Best Price available and very happy with the delivery. Product as described and also got a free gift as a bonus which had been very useful for cleaning the filter Would highly recommend.

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Rated 5 out of 5 stars

Transaction was easy, delivered on time and product just what we expected. Communication clear and we had not issue. Will purchase again if we need too.

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Rated 5 out of 5 stars

The hose connectors were delivered very quickly. Very reasonably priced (cheaper than Bunnings or my pool service company). Will definitely repurchase through Best Pool Supplies in future.

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Rated 5 out of 5 stars

We received our order really quickly considering we are interstate. An item we received was not quite right, so a quick call and they were so helpful, friendly and efficient, that they organised for... See more

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Rated 5 out of 5 stars

The pool cartridge filter and bonus nozzle arrived early. Great quality products. Fantastic service and prices. I would highly recommend Best Pool Supplies

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Rated 5 out of 5 stars

The website was great, finding the right product and purchasing was easy and delivery was very fast. Would highly recommend Best Pool Supplies for all your pool needs.

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Rated 5 out of 5 stars

The price for item that I ordered were competitive. Adding to that fast and free shipping. I received the item within 3 days of ordering. I am return customer and will buy from the shop in future too.... See more

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Rated 5 out of 5 stars

Best Pool Supplies was far from the best price out of all the stores i enquired with .I won’t go anywhere else if I need pool supplies again . Received my order in only a few days and could enjoy my... See more

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Rated 5 out of 5 stars

I have now used Best Pool Supplies multiple times, delivery is fast and prices are competitive. Would highly recommend.

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Rated 5 out of 5 stars

Instant reply on the call and email enquiry to assit me to find the correct part to fix my pool vaccum. quick dispatch on the same day. highly recommended

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Rated 5 out of 5 stars

I have always been happy with the service from Best Pools. Prompt delivery, easy ordering system. Prices are good and will be buying from them in the future.

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Rated 5 out of 5 stars

Best Pool Supplies is a great business to deal with. The price for the product I ordered was better than from anywhere else. They dispatched my order quickly and it arrived two days after ordering it.... See more

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Rated 5 out of 5 stars

Best Pool Supplies' online ordering was helpful, easy and quick. We got the right product, delivered quickly, at a great price.

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Rated 5 out of 5 stars

Purchase process was very easy and shipping was extremely fast. Very happy with the whole experience. Will definitely order from you again.

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Rated 5 out of 5 stars

Good quality pool filters. Pool has never been so cleaner. I'm so glad I bought these filters. Reasonably priced as well. Really happy with them.

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Rated 5 out of 5 stars

A good process and the right price. Great communication received and included a follow-up email to make sure all was well.

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Rated 5 out of 5 stars

I ordered the wrong size cartridge I phoned I was emailed the return label, the replacement cartridge arrived and it was the right size. Great customer service.

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Rated 5 out of 5 stars

Best pool shop in Australia, wouldn't go anywhere else ! Prices are also reasonable too and the service is outstanding ⭐️Higly recommend!!

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Rated 5 out of 5 stars

Best Pool Supplies offered the best price on ebay for the "Zodiac Baracuda Pool Cleaner Disc ". It was delivered very quickly and is a quality product .

Company replied


Company details

  1. Swimming pool supply shop
  2. Swimming Pool

Written by the company

We are your Australia wide local pool shop, delivering a huge range of pool & spa equipment to your doorstep. Pool supplies, pool cleaners, pool pumps, pool covers at discounted prices. Fast shipping & secure payments. 10+ years in the industry. Read our customer reviews to see why we are the best rated pool shop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

957 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have bought a number of things from from Best Pool Supplies…

I have bought a number of things from best pool supplies and found them excellent to deal with . they always have excellent prices and extremely quick delivery times. What more can you ask for. Thank you Best Pool Supplies.

27 February 2026
Unprompted review
Best Pool Supplies logo

Reply from Best Pool Supplies

Thank you David for your continued support. We are glad you have consistently found good value with us and that your orders have arrived quickly. We look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Very Happy

I have been using Best Pool Supplies for many years. They are always price competitive. The items always arrive as described within 2 days. Once, when a product failed, they immediately sent a replacement with a smile.

10 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Julie for your continued support over the years. We truly appreciate your trust in us and are glad our team could help quickly when an issue came up. Please keep us in mind for your future pool needs.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Pleasant experience

easy to order, delivered on time, product as described.

14 February 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Melvin for your review. We are pleased the ordering process was simple and that your order arrived as expected. We would love to help you again soon.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, highly recommended.

23 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Jeremy for your recommendation. We are glad your order arrived quickly and appreciate your support. We look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

10 x Zodiac Genuine Pool Hoses

Great outcome for my order! I purchased the pool hoses on a Monday and they were delivered within 3 days!

17 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Joe for your feedback. We are pleased your pool hoses arrived quickly and that everything went smoothly with your order. Please keep us in mind for your next pool need.

- Best Pool Supplies Team

Rated 5 out of 5 stars

The product works well and was here in…

The product works well and was here in great time

24 March 2026
Unprompted review
Best Pool Supplies logo

Reply from Best Pool Supplies

Thank you Garry for your review. We are glad the product is working well and that it arrived promptly. We hope to serve you again soon.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Highly recommended

Delivery was not overnight however it does come in a few days so if you do plan correctly and order a head of time than this company is great as all of their products are very competitively priced.

24 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Simon for your honest feedback. We appreciate your support and are glad you found good value in our range. We look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Great pricing and service

I've ordered a few items from Best Pool Supplies over the last year or two. They have always been competitively priced and very easily to deal with. Delivery is also very fast.

23 March 2026
Unprompted review
Best Pool Supplies logo

Reply from Best Pool Supplies

Thank you Ben for your continued support. We are glad you have consistently found good value with us and that your orders have arrived quickly. We look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Overall, a consistently positive experience.

I’ve used Best Pool Supplies several times now and have always had a great experience. Their service is reliable and professional, and orders are handled smoothly every time.

What really stood out to me was when an item I needed was out of stock—they actually took the time to call me, let me know that new stock was arriving in a few days, and gave me options on how I wanted to proceed. That level of communication and customer care is rare and very much appreciated.

Overall, a consistently positive experience. Highly recommended!

23 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Federico for your thoughtful feedback and continued support. We are pleased our team could keep you informed and help you with options when stock was unavailable. We truly appreciate your trust and look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Great Product

Great product at a reasonable price and quick delivery

23 March 2026
Unprompted review
Best Pool Supplies logo

Reply from Best Pool Supplies

Thank you Kevin for your review. We are glad you were happy with your purchase and that your order arrived quickly. Please keep us in mind for your next pool need.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Smooth purchase and quick delivery

I recently purchased a Waterco S75 Skimtrol Original Vacuum Plate from Best Pool Supplies and had a positive experience overall. The ordering process was simple, communication was clear, and delivery was completed within the expected timeframe.

The product arrived as described and works well for my pool setup. I appreciate the follow-up from the team to ensure everything was delivered and functioning correctly.

Overall, a reliable supplier with good customer service. I would be happy to purchase from them again.

7 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Syed for sharing your experience. We are pleased the ordering process was smooth and that the vacuum plate is working well for your pool setup. We would love to help you again soon.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Best Pool Supplies indeed!

I love ordering from Best Pool Supplies! They always have what I want at great prices and the delivery comes extremely fast. Keep up the good work!

9 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Jamie for your continued support. We are glad you can count on us for the products you need and that your orders arrive quickly. We look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great product. Priced well.

20 March 2026
Unprompted review
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Reply from Best Pool Supplies

Thank you Kerry for your feedback. We are pleased your order arrived quickly and that you were happy with the value of your purchase. We hope to serve you again soon.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Lightning fast delivery

Lightning fast delivery. Awesome pricing. Will definitely use this company for my pool needs.

15 March 2026
Unprompted review
Best Pool Supplies logo

Reply from Best Pool Supplies

Thank you Jonathan for your feedback. We are glad your order arrived quickly and that you were happy with the pricing. We look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Good prices

Tracked shipping, good communication from the team and expedient delivery. Well priced too.

22 March 2026
Unprompted review
Best Pool Supplies logo

Reply from Best Pool Supplies

Thank you for your feedback. We are glad the delivery updates were helpful and that your order arrived quickly. We look forward to assisting you again.

- Best Pool Supplies Team

Rated 5 out of 5 stars

Fantastic shopping experience

Fantastic shopping experience. Got the product very quickly amd everything went very smoothly!

12 March 2026
Unprompted review
Best Pool Supplies logo

Reply from Best Pool Supplies

Thank you for your review. We are pleased your order arrived quickly and that the whole process went smoothly. Please keep us in mind for your next pool need.

- Best Pool Supplies Team

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