Bestrealdoll Reviews 

260
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, realistic appearance, and accurate representation from website images. Excellent customer service is frequently highlighted, with staff noted as helpful and quick to address inquiries. Many also appreciate the fast, discreet, and well-packaged deliveries, often receiving items sooner than expected. However, some customers noted significant order fulfillment issues, including items not arriving, being misdelivered, or experiencing problems with dispatch after payment. A few also reported receiving products not as advertised, sometimes defective or incorrect. Additionally, some reviewers found dolls unexpectedly heavy, impacting usability.

What people talk about most

Product

Customers had positive experiences with product, often praising the dolls as beautiful, realistic, and of... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast shipping,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as amazing, second to none,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time purchasing a sex doll...very happy with the product, quality is good,details are fantastic,very realistic! I will definitely recommend buying merchandise from this company! The product look... See more

Company replied

Rated 4 out of 5 stars

Bestrealdoll is the best company if you want to buy it sex dolls l'v already bought two from them and you will undoubtedly be amazed when your doll arrives l highly recommend bestrealdoll the dolls ar... See more

Rated 4 out of 5 stars

Thank you for the doll. She is okay and body is nice. I'm giving 4 stars because you guys offered for a free item to be sent, which I appreciate. Thank you guys, and look forward to purchasing another... See more

Company replied

Rated 4 out of 5 stars

My doll It’s great! It feels like a real and she surprises me a couple days before my birthdays 😅 Thank you so much and stay working like this because you can make people happy 🤗🙏🏻✌🏼

Company replied


Company details

  1. Sex toy store

Written by the company

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(260)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Super easy to place an order…

It was super easy to place an order with BestRealDoll and they shipped out the product quickly and it arrived safely. The have a lot of good models to choose from and it was hard to make my choice when I had so many good things to pick from.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

I received the doll 3 days later than…

I received the doll 3 days later than reported but it was on fedexs end no problem with the shipper the doll is great once I received it not as nice as the pictures but pretty darn good if you ask me it’s my first purchase of a doll and i figured you get what you pay for and I sort of did but I’m pleased it’s lonely in my apt all by myself and no prospects at all so it’s nice to have someone to sleep next to me and sit on the couch when I get and watch movies also BestRealDolls customer service was great on problem is the time difference it is Hong Kong time so I’d get replies the next morning but I completely understood that issue is base would be nice but all in all it was great experience shopping with them and I may buy another one soon

25 March 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a custom Doll

I ordered a custom Doll, and like other reviews, I was skeptical. It did take over a month to get the doll, but the team at Bestrealdolls were great with communication, always responding to my questions and keeping me up to speed on the progress. When the doll arrived I couldn't be happier. Great quality, and spot on to the description.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

5+++ Stars Experience

I ordered a custom doll and it was a great experience. It did take a while (a little over a month) but arrived well within the time advertised and all steps were well-communicated. They were very quick to get the doll made and send approval pictures. Once package was received I knew things were going to be good since the delivery box was completely undamaged. I have been very pleasantly surprised by the level of detail that is hard to convey in the photos; all the lines around her neck and shoulders, back dimples, down to the bones in the back of her neck really add to the level of realism. If you can take the time I highly recommend the custom dolls, and 100% recommend BestRealDoll for the price and quality. Couldn't be happier with my order and will definitely go to them first for any future needs!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

What made my Experience great, the honest of the company

What made my Experience great? Well first off, I've been looking for one of these dolls for a while now. I've look at different companies, with dolls and options. And for the money, quality and xustomer service, Best Real Dolls beats all the other companies hands down.

The doll I received, if very high Quality and everything they said it was. Also I had my doll show up at my door when they said it would be here. Also they keep checking in with me to make sure I'm happy and stay happy.

I got this doll for 2 reasons, 1. I live alone so its nice to at least have a body sitting on my couch so I don't feel so all alone. 2. When I leave my house to go out, it looks like someone is there. Which give me a little sense of security.

So if your thinking about getting one of these dolls for your self, I highly recommend, Real Best Dolls.

P S did I happen to mention they have a huge selection stateside and you will get your doll in 5 to 10 days after ordering. Plus that have overstock so the dolls are on sale right now. I got the doll I wanted for all most hafe the price.

10 February 2025
Unprompted review
Rated 4 out of 5 stars

Bestrealdoll update

I would like to revise my previous review. My first review was fueled by my disappointment with not receiving the doll I ordered. While the doll I received from BeatRealDoll was not the on that I ordered, it was a quality doll. I thought that BRD was ignoring my requests to remedy the problem but it turns out that they had been sending me emails that were going to my Spam folder. They apologized and took full responsibility for the error. They also offer me the option of keeping the doll and receiving a 15% refund or, sending the doll back at their expense and receiving the doll I ordered. They are not a scam company and I apologize for unfairly stating that they were. Sorry Bestrealdoll. I’m still waiting in that second head.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Very great Experience and is not a scam

I was very skeptical at first cause I've never made a purchase like this before but I am glad I did their service is amazing they're always on top of answering my questions or concerns they even replied back while they're on their Chinese New Year holiday I received her on the 7th it was in the time of the delivery. 3 to 5 business days she was very well packed up no damages and when I open the box exactly like the pictures if not better. So now I plan on buying a second one very soon she needs a friend to hang out with while I'm at work and I wouldn't order from any other company I am sticking with best real dolls yeah of course if you order one that's special order it's going to take longer for shipping and for them to make but it's ok cause you will be getting a very beautiful and great quality doll she feels very real I can't wait for more outfits to come so I can anime her up for my streams and my second doll will be just as amazing!!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

During the Holiday sale Dale Plus

During the Holiday sale, I ordered the Dale plus doll. I was soon notified that that doll was sold out, and was given options, to which I kept my original order, with the addition of speaking and moaning added. I was also informed of it coming from the factory, it's expected finish date plus shipping from overseas. They sent pictures of the doll when she was finished at the factory to ensure it was what I wanted. They notified me when the doll arrived state side and shipping information. The doll arrived and met, exceded my desires. Excellent product and on price point. This has been my second doll from Bestrealdoll, have not been disappointed, only satisfied with my dolls.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

The selection of dolls is phenomenal!!

The selection of dolls is phenomenal!!! It took me 3 hours to try to pick the perfect girl for my husband and I to play with together! She is the best addition to our bedroom! Absolutely gorgeous, and perfect! She looks EXACTLY like her pictures, and we are so so so happy with our girlfriend!

20 January 2025
Unprompted review
Rated 3 out of 5 stars

where is customer service at?

where is customer service at?! no one gets back no tracking number either on my doll i ordered.

30 January 2025
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Sorry for the late reply. Could you please tell me the order number so we can check for you? We are back from the Chinese New Year Holiday now.

Rated 5 out of 5 stars

This was my first order from best real…

This was my first order from best real dolls
I got Haden when I put in my order I got a response fast they let me know when she was ready to be shipped that set a few pictures to make sure she's the one I want..
I got her in less time the expected the quilt of the product was more then I expected...
I'm looking at getting another one soon...
Best real dolls will be my go to store...
Guys no regrets on my end...
If your look for releaf this is the place to be...

3 February 2025
Unprompted review
Rated 5 out of 5 stars

GOOD EXPERIENCE

The company worked with me, product arrived, any issue I had, they helped me to resolve. This is not a scam company , the doll arrived on the time line of what the website says.

19 January 2025
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thank you so much for your kind words and for sharing your positive experience! We are thrilled to hear that you are satisfied with our service and that the doll arrived on time. At our company, we strive to provide the best possible experience for our customers, and your feedback means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help!

Rated 5 out of 5 stars

Excellent products..

Excellent products... these girls are extremely realistic. Very well priced...
Shipping is a little slow but acceptable. Customer service response is quick. This was my 9th order and they stand behind the products. Highly recommend Bestrealdoll if you need a companion.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

After doing the research I am certain…

After doing the research I am certain that my choice with "BEST REAL DOLL" was the right way to go. This company delivers in every way a beautiful product. I will only purchase from them alone.

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Flash Sale Bait N Switch

I have purchased the same item twice before from them. Last time qty 4. This time qty 4 on a supposed "flash sale". I paid 95.68 supposedly saving 23.92. But the quality item I bought b4 they substituted an old "different" product worth way less...less than half value and I don't want. I contacted them. They proposed a 10% refund. This is a "bait with a sale" "switch to inferior cheap product" and make double money. Only 1 solution will resolve: full refund...will call the junk back. End of our business...will not buy from them again. Know ...thanks to TrustPilot they offer a full refund if I return the junk they sent is unused. Of course it unused. NOTE: no offer to get me what I ordered this time and 2 times B4. Old fashion guy I guess they are not taking notice of their customers needs at all.

10 December 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Update on Dec 14, 2024

We sincerely apologize for the inconvenience caused by the issue with your recent order. It seems that due to a delay in updating our product listings, you received a different product than what was shown in the link. Our team is currently working on updating the images and details to reflect the correct product.

We understand your frustration, and we would like to offer a full refund for your purchase. We can provide a prepaid return label, and once we receive the returned product, we will process the full refund promptly.

Please check the email and reply to us. We would like to help to solved this problem.

----------------------------------------------------------

Update on Jan 06, 2025

Your order has been fully refunded. Please check. We appreciate your patience and understanding.

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