I’ve been using BestSecret for more than six years, and it has never disappointed me. The service is fast, reliable, and consistently delivers excellent quality. The selection of premium brands i... See more
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No negative points, world leading online store; I buy for a couple of years from this store. I cannot find any obvious weaknesses. The prices are the lowest but only for the most expensive items. The... See more
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this site is unbelievable my goodness i still can’t believe this prices of the stuff here
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I loved them until yesterday. This morning they sent me an email mentioning that I have been returning some items (sometimes I kept things sometimes I did not) and they took away the invitation rights... See more
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Company details
- Clothing Shop
- Baby Clothing Shop
- Children's clothes shop
- Haute couture fashion house
- Men's clothes shop
- Ladies' clothes shop
About BESTSECRET
Written by the company
BESTSECRET ist eine der führenden Adressen in Europa für Premium- und Luxusmode zu exklusiven Preisen.
Da BESTSECRET mit den begehrtesten Marken der Welt zusammenarbeitet, bietet die Mitgliedschaft Zugang zu einem besonderen Erlebnis mit Herren-, Damen- und Kindermode zu Preisen, die nirgendwo sonst zu finden sind. Die sorgfältige Auswahl an Bekleidung wird ergänzt durch Beauty-Produkte, Interieur und eine grosse Auswahl an Accessoires.
BESTSECRET hat darüber hinaus Stores in München, Dornach und Wien, die nur für Mitglieder zugänglich sind. Zusammen mit dem Onlineshop bilden sie eine geschlossene Community, in der Modeliebhaber und Premium- und Luxusmarken zusammenkommen, um etwas Einzigartiges zu schaffen.
BESTSECRET est l'un de principaux site de e-commerce européen dédiées à la mode haut de gamme et de luxe Off-price, accessible uniquement sur invitation.
Grâce à des partenariats avec certaines marques des plus convoitées du monde de la mode, nous offrons une expérience shopping haut de gamme unique en son genre. Notre offrons un large éventail de catégories : prêt-à-porter femme, homme et enfant, beauté, décoration d’intérieur et accessoires — le tout à des tarifs exclusifs pour nos Membres, tout au long de l'année.
Au-delà de notre plateforme en ligne, BESTSECRET opère également des magasins physiques en Allemagne et en Autriche.
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Da BESTSECRET mit den begehrtesten Marken der Welt zusammenarbeitet, bietet die Mitgliedschaft Zugang zu einem besonderen Erlebnis mit Herren-, Damen- und Kindermode zu Preisen, die nirgendwo sonst zu finden sind. Die sorgfältige Auswahl an Bekleidung wird ergänzt durch Beauty-Produkte, Interieur und eine grosse Auswahl an Accessoires.
BESTSECRET hat darüber hinaus Stores in München, Dornach und Wien, die nur für Mitglieder zugänglich sind. Zusammen mit dem Onlineshop bilden sie eine geschlossene Community, in der Modeliebhaber und Premium- und Luxusmarken zusammenkommen, um etwas Einzigartiges zu schaffen.
BESTSECRET est l'un de principaux site de e-commerce européen dédiées à la mode haut de gamme et de luxe Off-price, accessible uniquement sur invitation.
Grâce à des partenariats avec certaines marques des plus convoitées du monde de la mode, nous offrons une expérience shopping haut de gamme unique en son genre. Notre offrons un large éventail de catégories : prêt-à-porter femme, homme et enfant, beauté, décoration d’intérieur et accessoires — le tout à des tarifs exclusifs pour nos Membres, tout au long de l'année.
Au-delà de notre plateforme en ligne, BESTSECRET opère également des magasins physiques en Allemagne et en Autriche.
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Contact info
Margaretha-Ley-Ring 27, 85609, Aschheim, Germany
- 0800 040 050
- service@bestsecret.ch
- bestsecret.ch
4.6
Excellent
630 reviews
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It just doesnt work with any invite i…
It just doesnt work with any invite i get... Whole idea with invite only is a terrible system
23 May 2026
Unprompted review
Reply from BESTSECRET
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing difficulties with the invitation process.
We are continuously working on improvements.
If you continue to experience issues, we kindly ask you to contact our Customer Service team so they can look into your specific case and assist you further.
Team BESTSECRET
package damaged in post in return…
package damaged in post in return process. They are making you an idiot. And they told that they recieved too light package and can not refund what you send . New update from WORSTSECRET- I sent them official tracking from post.ch where is mentioned that packaga was damaged during handling and their reply was THAT DOES NOT SAYS IN TRACKIG- it is clearly marked at tracking - official tracking at 8 may at 14:31 it says package is damaged - post.ch tracking parcel Nr 99.60.098363.02085227
20 May 2026
Unprompted review
Reply from BESTSECRET
Thank you for your feedback. We are sorry to hear about your experience and understand that situations like this can be frustrating.
Please note that cases involving discrepancies during the return process require a thorough review based on the available shipping and handling information. Our specialists will carefully review your case and will contact you as soon as possible to clarify the situation.
Team BESTSECRET
Team BESTSECRET
Reply from BESTSECRET
We're happy to hear that everything was wonderful! Thank you for your positive feedback; we appreciate your recognition of our team's efforts.
Team BESTSECRET
Reply from BESTSECRET
Thank you so much for your great feedback!
We’re really happy to hear that you enjoyed your experience with us.
Team BESTSECRET
Very reliable!
I dint give a five, because sometimes the quality of some clothes are sheap for the price.
30 April 2026
Reply from BESTSECRET
We appreciate your feedback and are sorry to hear that some items didn't meet your expectations for the price. We'll review the quality of our clothing.
Team BESTSECRET
Reply from BESTSECRET
Thank you for your positive feedback! We’re glad to hear that you consider our service reliable and trustworthy.
Team BESTSECRET
Reply from BESTSECRET
We're glad you enjoyed your experience with us. Thank you for your positive feedback regarding our service, prices, and brands.
Team BESTSECRET
Very very good experience
Very very good experience. Right now i only use this page to buy clothes
5 April 2026
Reply from BESTSECRET
We are very happy to hear that you had such a great experience. We appreciate you choosing our page for your clothing purchases!
Team BESTSECRET
Satisfied customer
I have been shopping with best secret for a few years now and I am very satisfied with products, delivery, customer service, and the prices. I highly recommend .
3 April 2026
Reply from BESTSECRET
We appreciate you taking the time to share your positive experience with us. We're happy to hear that you're satisfied with our products, delivery, customer service, and prices. Thanks for your recommendation!
Team BESTSECRET
Easy to purchase
Easy to purchase
I needed a black bag and found great options for my needs, regarding size and add-ons. Found a beautiful bag with great quality and price
25 March 2026
Reply from BESTSECRET
Thank you very much for your positive feedback! We’re delighted to hear that you found the perfect bag and were happy with the quality, options, and price.
Team BESTSECRET
Reply from BESTSECRET
Vielen Dank für Ihr freundliches Feedback. Wir freuen uns sehr, dass Sie mit unserem Online‑Shop zufrieden sind und schätzen Ihre Unterstützung wirklich sehr.
Team BESTSECRET
No negative points, world leading online store for members
No negative points, world leading online store; I buy for a couple of years from this store. I cannot find any obvious weaknesses. The prices are the lowest but only for the most expensive items. They also offer heavy discounts on low end items. So whatever you need, budget or luxury you are motivated to purchase it from their store (from a high end suit to a frying pan that you happen to need. Fast delivery, free delivery for frequent buyers etc. As a stretch I could say they should add more photos (10) for each item and a longer description.
21 March 2026
Reply from BESTSECRET
We appreciate your long-term patronage and are happy to hear that you find our store world-leading. Thank you for pointing out the fast and free delivery for frequent buyers. We'll consider your suggestion of adding more photos and longer descriptions for each item.
Team BESTSECRET
Good choice of brands, prices, special offers.
Used this company for many years. Good choice of brands, prices, special offers. They have good packaging and returns, repayments are easy. Like the platform very much.
20 March 2026
Reply from BESTSECRET
We're happy to hear that you've had a positive experience with our brand selection, prices, platform and easy returns process over the years. Thank you for your long-term support and valuable feedback!
Team BESTSECRET
Reply from BESTSECRET
We're happy to hear that our service was both affordable and fast for you. Thank you for your positive feedback; it means a lot to us.
Team BESTSECRET
Great shop for busy mums
As a busy mum, I am happy to find things I need for the child in one go and at good prices - bestsecret has helped me with this! Returns are also very easy (I highly appreciate they send the postal code as well printed!) and I've only once had the wrong size sent in several years of online buying from them.
16 March 2026
Reply from BESTSECRET
We're happy to hear that you find shopping with us convenient for your needs as a busy mum. It's great to know you appreciate our easy returns process. We appreciate your positive feedback!
Team BESTSECRET
Reply from BESTSECRET
Thank you for your great feedback! We’re happy to hear that you were satisfied with our service.
Team BESTSECRET
Always up to standards
11 March 2026
Reply from BESTSECRET
Thank you very much for your positive feedback! We are delighted to hear that we consistently meet your expectations.
Team BESTSECRET
Reply from BESTSECRET
Thank you very much for your great feedback!
We’re delighted to hear that you consider us a top brand. Your appreciation truly motivates our team to keep delivering the best possible experience.
Thanks again for taking the time to share your opinion with us!
Team BESTSECRET
I am extremely disappointed with my…
I am extremely disappointed with my recent purchase and delivery experience. 😣😣😢
I paid CHF 1,900 for a Nino Teen Celine purse, which was meant to be my very first Celine bag. For such a high-value luxury item, I expected a secure and professional delivery. However, the package was simply delivered through normal post and left on the floor at my door this morning. There was no signature required and no secure handover. Considering the value of the item, this is completely unacceptable, as the package could easily have been lost or stolen.
I strongly believe BestSecret should have a policy that any purchase above CHF 1,000 must be delivered with a signature-required delivery option to ensure the safety of the package.
I am also very disappointed with the packaging. The item arrived in a basic box, and when I opened it, the purse was only wrapped in plastic and placed in a dust bag. I expected the bag to come with an original Celine box, especially considering the price and the fact that it is a luxury brand. Many online luxury purchases include the original branded packaging, so receiving it without the Celine box was very disappointing.
Spending CHF 1,900 should be a joyful experience, but unfortunately this delivery and packaging completely ruined that feeling. While the purse itself appears fine, the top handle is already deformed, most likely due to the poor packaging and lack of proper protection during shipping.
This is not the level of service or care I expected when purchasing a luxury item. I would appreciate an explanation and a proper solution regarding this issue.
4 March 2026
Reply from BESTSECRET
Thank you very much for taking the time to share your detailed feedback with us. We are truly sorry to hear how disappointing the delivery and unboxing of your bag was, especially as this was meant to be your very first Celine purchase and a special moment for you.
We completely understand that for a high‑value luxury item, you expect a secure delivery and appropriate packaging. That your parcel was left at your door without a secure handover is certainly not the experience we aim to provide, and we fully understand how concerning this must have been for you.
We also take your comments regarding the packaging very seriously. With luxury items, not only the product itself but also its presentation and condition upon arrival are an important part of the overall experience. We are especially sorry to hear that the top handle of your bag arrived deformed, which understandably affected your enjoyment of the purchase.
We would very much like to look into this matter in detail and find a suitable solution for you. Our team will reach out to you direclty.
Thank you again for your honest feedback — it is extremely valuable to us and helps us improve our service.
Team BESTSECRET
everything is always great
4 March 2026
Reply from BESTSECRET
We are happy to hear that everything is great! We appreciate your positive feedback and thank you for sharing.
Team BESTSECRET
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