Homeward Legal Reviews 

2,270
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and always take the necessary time to explain the entire process clearly without making anyone feel pressured. Many consumers appreciate the remarkably fast response times and find the support team to be exceptionally professional, polite, and reassuring throughout. However, some people also noted frustrating issues with communication delays and felt dissatisfied when dealing with the assigned external solicitors. A small group of reviewers felt that the broker setup ultimately led to a stressful experience due to inadequate handling and poor responsiveness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members like certain employees for... See more

Service

People report positive experiences with service, often highlighting attentive support, clear pricing, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are very... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt answers to calls,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful staff make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With me being a complete novice in buying property through Auction, Mark (clearly specialising in Auction purchases) immediately gave me a list of essential points to consider to stop me making hue co... See more

Rated 5 out of 5 stars

Solid conveyancing, adapting to the speed I needed without a fuss and when my first sale fell through (due to me pulling back willingly) and getting a second property a few months later they uphold th... See more

Rated 5 out of 5 stars

My partner and I are first time buyers and just had an offer accepted on a house. We didn’t yet have solicitors, but thankfully Homeward are open on Saturdays which is such a relief! Without being ava... See more

Rated 5 out of 5 stars

I contacted Homeward trying to find a solicitor to do a title deed change that worked with nationwide as everywhere I had called so far did not. Chris confirmed straight away they work with nationwide... See more


Company details

  1. Conveyancer

About Homeward Legal

Written by the company

At Homeward Legal, we believe that conveyancing shouldn’t be confusing, time-consuming, or stressful. We’re a UK-based online conveyancing company, helping home buyers and sellers find trusted legal support at the right price.

Get a quote

We make the legal side of buying, selling, transferring equity or remortgaging a home as straightforward and transparent as possible.

We work with a nationwide panel of fully regulated, expert solicitors who share our commitment to speed, clarity, and customer care.

Our dedicated team is here to guide you through the conveyancing process from quote to completion, offering clear, jargon-free advice every step of the way.

With our Fixed Legal Fee policy and No Completion, No Fee promise, you’ll always know where you stand with no hidden costs and just straightforward service.
Whether you're a first-time buyer or an investor, we’re here to make your conveyancing experience smooth, transparent, and stress-free.

We’re proud to offer excellent customer service, with opening hours six days a week:
- Monday to Thursday: 9am to 6pm
- Friday 9am to 5am
- Saturday: 10am to 4pm

Our reviews reflect our passion for putting clients first, providing reliable support when it matters most.

Conveyancing services across England and Wales

Written by the company

Our conveyancing solicitors specialise in the following services:
Residential Conveyancing (buying, selling, buying-selling) | Commercial Conveyancing (lease transfer, lease creation) | Transfer of Equity | Remortgage | Deed of Trust | Auction Conveyancing | First-time Buyers | Lease Extension

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,270)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Mark was very quick and helpful in arranging a solicitor for an auction purchase with a 14 day completion requirement. This is the second time I've used Homeward Legal and wouldn't hesitate to use them on my next project. Very friendly on the phone, would recommend.

22 October 2026
Unprompted review
Rated 3 out of 5 stars

Terrible ghosting service - possible redemption

Since 6th october and i explained my audhd burnout and support with sale, mark promised good care and fixed fee and safe support. He has ghosted me since i sent ingormation in and called today and said he has away and suposed to call me back amd ignored me since delaying teo weeks of my sale. Terrible customer care and lack support for customers in hardship or disabilities.

21-10-2026
CONTACTED ME REALLY APOLOGIDING BY EMAIL DUE TO UNEXPECTED STAFF CIRCUMSTANCES AND REQUESTING TO HONOUR THE ORIGINAL SUPPORT SO I WILL CHECK TODAY IF THEY CAN PROVIDE WHAT WAS PROMISED.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, listened to our needs and supported us on our purchase. Recommend you speak to Joshua about their no completion no fee aspect, it’s all very helpful as is he and the team.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy to Mr mark

I’m very happy to Mr. Mark who are dealing for my Shop lease he’s very understanding person he is very kind guy. I highly recommend for all people who ever like to do for lease. You should try Mr Mark very reasonable price great guy🌟🌟🌟🌟🌟

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Amazing professionalism and great service.

My call was answered quickly and even though it was nearing their closing time Chris was very professional and answered my questions as well as give me a breakdown. He emailed me the quote in a couple of minutes which I was pleased about. When I called the following morning as wanted clarification on a couple of things again he was very professional and provided me with the answers which gave me the reassurance I was looking for. I was grateful for his patience and I found his whole telephone manner very polite and courteous. I would definitely recommend Homeward Legal based on their professionalism and price.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Rang with house sale collapse news to be greeted with, don’t worry it’s all secured with the policy that if house falls through it can all be transferred to another purchase .
The only bit of good news with this sale 💪🏻
Thank you 🙏🏻

Very polite and helpful bunch

24 September 2026
Unprompted review
Rated 1 out of 5 stars

I cannot recommend this service

I cannot recommend this service.
They are brokers and don’t provide conveyancing services, in addition they are not regulated by Legal ombudsman and they sounded very proud of it when you claimed.
They input the wrong address on my record and failed to carry out basic checks, then expected me to catch their mistake.
To maximize their profit, they assigned my sale to a solicitor whose practice was closing within a month. Consequently, no work was carried out for three weeks, and I lost my buyers.
After sale failed, they didn’t refund fully.

19 August 2026
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Dear Zheng,

Thank you for taking the time to leave us feedback here - we are sorry that you feel your service was not met with the right standard.

Homeward Legal is not a broker, we are a panel of carefully vetted solicitors and conveyancers who have a proven record of excellent performance for our clients. The law firms are held to account also by the SRA / CLC and Legal Ombudsman, so I apologise if there has been any misunderstanding how we work. We are proud to be a panel firm as our ability to fix prices and protect clients is the main reason why people choose us.

I note that an incorrect address was given to us when ordering searches, but was rectified within a few days at no further cost. The searches and auction pack were completed in less than 2 weeks as was required at the time.

We did process a £400 refund to you following your complaint in spite of the searches being delivered but I have not had confirmation from you that this was received. If you could confirm this to me, we will continue to help where we can and I am available directly at joshua.harper@homewardlegal.co.uk or on 0800 022 4427.

Kind Regards
Joshua Harper
Chief Operating Officer

Rated 1 out of 5 stars

Bordering on being a scam

Turns out they're not actually a legal firm, they just passed me off to a different one without me realising who were total garbage. I picked Homeward because they had good reviews (for what?) and then got stuck with one that clearly had terrible reviews - a company which almost collapse my sale and months later I'm still having to deal with the fallout of their ineptitudes. Homeward are bordering on being a scam!

29 May 2026
Unprompted review
Homeward Legal logo

Reply from Homeward Legal

Hi Alec,

I'm sorry your experience fell so far short here and also for any misunderstanding regarding the way we work. Homeward Legal is proud to be a panel of solicitors as this allows us to step in and help clients when they need us. We do our best to make this clear on our website and on the calls we have with clients, but accept that this may sometimes be misconstrued.

If you are still struggling, we would very much like to help you here - I have reached out to you directly for more context on this so I can establish where things have gone wrong and what I can do to fix what is left.

You can reach me directly at Joshua.Harper@homewardlegal.co.uk or on 0800 022 4427.

Joshua Harper
Chief Operating Officer

Rated 5 out of 5 stars

Mark has been great

Mark has been great, lovely man, very customer focused. Have only just paid deposit so can’t comment on full experience but thus far really good service.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Mark and Jane were extremely helpful

Mark and Jane were extremely helpful, they got my auction pack review back to me within 3 days meaning Jane had to work over the weekend due to a short deadline. She was extremely efficient and Mark’s customer service was great. Unfortunately, my bid was unsuccessful but I definitely will be using again when looking to purchase another property through auction.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Having used this company 10 years ago…

Having used this company 10 years ago for my last sale and purchase, I have returned to them again to handle my conveyancing for my current sale/purchase because of the excellent service they provided last time. I obtained an online quote very clearly detailed and was contacted by Chris Pearcy who helped me through the process as I had some questions, he promptly answered my queries and took instructions to proceed, very prompt responses and service. I am confident that I will receive the excellent service again as the last time, I highly recommend this company.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant answer to my query

Thanks for enswering my query Mark. I wasn't able to call yesterday due to work commitments so to find a person on the end of the phone on a Saturday morning was fantastic. If no-one had been there I would have been concerned all weekend.

12 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look