I leave a four star review only because one of the items in my initial order was out of stock and I was not notified about it until I brought it up. After that they were quick to fix the issue.Other t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would just like to say Bestvibe did contact me eventually and explained the product was not in stock and let me choose another product and they included a free item in good will. So its not a scam j... See more
Ordered a product on the 15th November still not arrived After several emails still nothing Very very poor company to deal with I would not order anything in future Finally a email back an... See more
Company replied
I had some quality issues with this company that took too long to rectify. Hence a 4 star rating. However eventually through constant negotiation we reached an amicable conclusion and refund . A... See more
Company replied
Company details
Written by the company
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Contact info
United States
- service@bestvibe.com
- bestvibe.com
3.5
Average
886 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bestvibe lived up to their promiess
Hi
I ordered a Rowan life size doll ,order 2026011914541473083, which came back as out of stock. Bestvibe contacted me to say it would be back in stock February 15th 2026. After initially agreeing to wait, I changed my mind and cancelled the order and asked for a refund.
Bestvibe co-operated after emailing to explain why I changed my mind. A good will gesture was offered to compensate for the wait, but other personal choices I wanted to make, could not be offered.
Bestvibe refunded my money paid in two days of the agreement.
Bestvibe are and we're very co- operative during the process and all parties were happy with the outcome.
I will buy from Bestvibe at something in the future with the vast array of tantalising products on offer.
Thanks again Bestvibe, keep up the good work. Paul
26 January 2026
Unprompted review
Reply from Bestvibe
Hi there,
My apologies for hearing the review may not meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
We want to solve your problem, but we cannot confirm your order quickly.
If possible, could you please provide us with your order number so that we can quickly confirm your order?
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
STAY CLEAR OF BESTVIBE
I ordered from this company recently against my better judgement . The prices seemed good , and people have said the quality of the items they had received with pictures posted was beyond good . But something seemed a little off , especially since I noticed there was no phone number to contact with questions . Well, despite having a few concerns I ordered “the Derek” which seem to be one of their more popular thrusting dildos for my fiancé first this upcoming Valentine’s Day .
This was over a week ago . No updates for shipping, my payment cleared with zero issues. I emailed bestvibe, and I get a response stating that the model I ordered will not be available until the end of February . Well, as I stated in my email when I reached out as to why it was taking so long to get a shipping date , I stated this was a VALENTINES DAY GIFT , and had ordered it in plenty of time . They asked if I was interested in waiting , I stated no , they asked if I was interested in another model , I said perhaps if it were of similar size and shape , but then in thinking about it I decided no. I just want my money back since I’m already feeling that this is going south all to fast . Guess what , I send an email requesting a refund , snd you guessed it ! ABSOLUTELY NO RESPONSE ! I have sent 3 since , and no responses on any of them . No phone numbers can be found for this company whatsoever , so now I’ll be forced to get my bank involved . To any future customers ,STAY CLEAR OF THIS COMPANY . They are not very professional in the least .
UPDATE:
Bestvibe ended up contacting me stating that the reason they took so long getting back to me was due to their spam filter blocking my email from being seen, which I find VERY SUSPICIOUS since they still saw my first email with no issue . But I will say that once we got past all of that , the team over there seemed to get my refund sotrted out pretty quickly. Bestvibe definitely doesn’t like getting negative reviews here in Truspilot, so if you have issues with them I would suggest starting here. I would rate them higher but their lack of a phone number and the length of time it takes them to return emails as well as the fact that it took a bad review to prompt them to resolve my issue is the reason they still only get a 2 instead of a higher rating .
Here’s some advice from someone who ran a business for quite sometime,. Carry the product you advertise , and if the product is currently unavailable mark it as so on your website with the expected date . Also, get a phone number! As I said earlier , they came through but I still feel as though without leaving this review I would have lost my money so my advisory still stands, stay clear of Bestvibe! Sorry guys I promised I’d revise it not give you an excellent review. To receive an excellent review you’d have to give excellent service FROM THE START , and your company simply did not do that !
25 January 2026
Unprompted review
DO NOT TRUST THIS COMPANY THEY ARE SCAMMERS
I made an order with this shady company for an item and it has now been way past when they say items will be delivered I have sent an email without reply I've just sent another email but I don't hold out much hope of getting a reply I am going to try and get a refund but I guess this crooked company has stolen my money it's a shame I can't give zero stars zero stars is being very generous. I SENT THE INFO THEY REQUESTED NO REPLY AS OF YET THEY PROMISE A VERY QUICK DELIVERY WHICH IS CLEARLY A LIE.
PLEASED BE WARNED DON'T USE THIS COMPANY
26 January 2026
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before.
Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
dissatisfied with the service
I ordered a thrusting vibrator, and they took my money, and the product did not show up...nor did I get a "your order has been shipped " e mail. I finally got a message that said according to their system, my address was wrong, so I sent in the same address (which is correct, I do know where I live..), and finally got a response from them saying the same thing...I replied and told them politely to either send it or refund me. I never had so much trouble with a company over an address. still waiting for the reply back.
16 January 2026
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are sorry that we were unable to provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
Could you please provide us with any of the following information:
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
Bestvibe is outstanding
Bestvibe is the place to go for all of your adult shopping needs. If there is any sort of issue from shipping, the customer service department is top notch on resolving any issue. I will definitely recommend Bestvibe to all my friends.
20 January 2026
Unprompted review
Don’t shop here it won’t be a good experience
I’ve ordered from here before and there is absolutely no communication from the site. Despite saying they have live chat it’s just a bot and it’s can take over a week for a reply and that’s if they bother to reply at all. Products take weeks to ship and they won’t tell you till after you’ve ordered it it’s in stock. Plus I cancelled and order and then nearly two weeks later they shipped it anyway. No communication despite sending many emails. Do your self a favour and shoot somewhere else.
15 January 2026
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before.
Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
I’ve been waiting 5 days for my order…
I’ve been waiting 5 days for my order to change from pending to delivery and I think it is just a whole scam. I’ve tried to cancel my order or contact customer service and haven’t even been able to.
9 January 2026
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry to hear about your experience and apologize for not being able to provide you with a satisfactory shopping experience.
Normally, after the customer sends the message to us, we will get back to them within 24-48 hours in business days.
We are not sure why you did not see it, it’s possible that our previous emails were automatically filtered by Gmail and may not have reached your inbox.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
Could you please provide us with any of the following information:
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
Finally, we hope that the problem you encountered will be solved soon.
Best regards,
Bestvibe Customer Service Department.
No product AND no refund
No product AND no refund.
Placed an order Nov 11 for 2 items. One item was delivered quickly, but no update on the 2nd item. After sending them an email, was informed the was shipping delay until early Dec (even though the item was still on their website). Early Dec came and went so I inquired again and asked for a refund; which BestVibe acknowledged. Now BestBive aren't even responding when I ask for a status of the refund.
BestVibe responded (1/13) via email:
Hi there,
Thank you for your patience.
If you are willing to keep the item, the item can be shipped within 24 hours. Will you consider this solution?
If you have any further questions, please feel free to contact us.
Wishing you a Happy New Year!
Ailsa,
Bestvibe Customer Service Dept.
On 1/15, I replied:
If the item can be shipped in 24 hrs, please do so. If not, please process the requested refund.
Now, 1/22: Nothing again. No item. No refund. I check my SPAM inbox every day seeing if that is where a response email went. Just avoid this vendor. There are no good outcomes, despite multiple opportunities to remedy the situation.
UPDATE: 1/22 -- received a comical reply.
To resolve this issue quickly for you, please make a final confirmation regarding the options below:
1. If you still want to cancel, we will refund the cost ($58.8) for the item that you have not received to your original payment method.
2. If you are willing to keep it, we will ship it within 24 hours.
Which option do you prefer? No matter which solution you choose, we will handle it according to your selection. Our only request is that you help close the negative review first.
If you agree, please inform us after the review is removed so we can confirm. Once confirmed, we will proceed based on your choice.
This is by far the most laughable response anyone could come up with. I will ONLY receive the items that I paid for in November IF I remove the negative review.
I wish I could give these guys a NEGATIVE Star review.
NEVER BUY FROM THESE CLOWNS!!!
9 November 2025
Unprompted review
Reply from Bestvibe
Hi there,
Thank you for your patience!
We responded to your messages on January 13th. If you haven’t received them, they may have been filtered into your spam or junk folder. Could you kindly check there?
As we are not sure whether you can see our response by email, we are reaching out to you here as well.
If you are able to see our email, we can continue discussing the solution via email, as this helps protect your privacy.
If you have any further questions, please feel free to contact us.
Best regards,
Bestvibe
DOWN THE STREET
My order has been stuck in the same place for three whole days!!! Can you please get a move on!!! How long does it take, just down the street!!!
3 January 2026
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are sorry that we were unable to provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
Could you please provide us with any of the following information:
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
customer service
I leave a four star review only because one of the items in my initial order was out of stock and I was not notified about it until I brought it up. After that they were quick to fix the issue.Other than that no complaints,they let me order another item of equal value and included a little extra for the hiccup in my initial order.
8 January 2026
Unprompted review
Terrible customer service
The product I ordered and paid for was out of stock but no-one told me until I asked why delivery is taking such a long time. I was then told it would be back in stock a month later. After a month i was told that it will be in stock in 2 months. I wanted to cancel the order and I’m still waiting for a refund after many of my emails have been ignored. The worst customer service I have ever experienced.
1 December 2025
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Such as the order number or the email account that you used to place the order.
By the way, we found out that you are in SE, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before.
Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely amazing experience from start to finish! Not only are the products top-tier (seriously, life-changing), but the customer service is what really won me over. My package was returned due to a delivery issue, and their support team jumped in immediately to help track it down and get everything resent with zero hassle. They were kind, responsive, and genuinely cared about making it right. It’s rare to find a company that delivers both quality products and exceptional customer service, but this one nails it. I’ll 100% be ordering again!
24 December 2025
Unprompted review
Item came damaged and when I tried to…
Item came damaged and when I tried to show them that it was so, they deflected and just kept deflecting rather than rectifying the issue. After a whole week or 2 of replying back and forth they agreed to a refund, it has been over 2 weeks since they said they issued the refund and I haven't recieved nothing. Would definetly recommend you avoid this company they do not want to help at all and will ignore you as much as possible. I've had to contact my bank as these guys are clearly trying to scam.
17 November 2025
Unprompted review
Reply from Bestvibe
Dear customer
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
Spent £45 on a product which broke
Spent £45 on a product which broke the first time it was used. Absolute junk.
14 December 2025
Unprompted review
Reply from Bestvibe
Dear customer
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
Scam scam scam
Scam scam scam, no item received no reply from several emails DONT touch with a bargepole refunded by PayPal.
26 November 2025
Unprompted review
Reply from Bestvibe
Dear customer
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
Absolutely appalling customer service
Absolutely appalling customer service. The product I ordered and paid for was out of stock but no-one advised me until I chased up the delivery. I was then told it would be back in stock a month later. I opted to cancel the order and I’m still waiting for a refund after many of my emails have been ignored. Ordered on 04/10, still chasing for the refund on 10/12 - the worst customer service I have ever received. Do not recommend.
10 December 2025
Unprompted review
Reply from Bestvibe
Dear customer
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
Bad customer service/no delivery
I ordered three items from BestVibes.com about three weeks ago, and the money was taken from my bank account immediately. Since then, my order has been stuck on “Pending Delivery” on their website. I’ve emailed their support team three times and haven’t received a single response.
At this point, the lack of communication and updates is really disappointing. I just want either my items delivered or a proper response from the company. Would not recommend based on my experience so far.
18 November 2025
Unprompted review
Reply from Bestvibe
Dear customer
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
Taken my money item is out of stock…
Taken my money item is out of stock wasn’t told when purchased won’t refund me or reply to emails. No item and money gone scam artist and poor customer service
28 November 2025
Unprompted review
Reply from Bestvibe
Dear Customer,
We sincerely apologize for the delay in responding. We have refunded you as promised and are actively communicating with you to seek a better solution.
We hope you can give us another chance to remove the negative review.
For any questions, please feel free to contact us at: service@bestvibe.co.uk
Best regards，
Bestvibe Customer Service Dept.
They sent a broken item and promised I…
They sent a broken item and promised I could choose another item for the same price. They are not responding to my messages. It's good that I have a conversation with them as they promised a refund or a selected product at the same price. Tomorrow I will notify my bank about the fraud and I hope they will refund my money. I do not recommend this store to anyone.
8 December 2025
Unprompted review
Reply from Bestvibe
Dear customer
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.