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YOUR FUN IS OUR BUSINESS™ Since 1994, our vision has been to create fun, memorable experiences for everyone in the world through our innovative, dependable products. Now, just over 25 years later, Bestway has forged a global presence in more than 100 countries by developing an extensive product line and becoming forward thinkers about sustainable business practices. Today, we manufacture and sell more than 1,100 different products within four core categories: above ground pools and portable spas, recreational products, sporting goods, and camping products. SERVICE Bestway is committed to customer satisfaction and providing you with the best product solutions. That’s why every department in Bestway works closely together - from our technology and quality assurance centers to our laboratories, vertically integrated manufacturing systems and after-sales service centers around the globe. Bestway’s advanced online services and regional call centers allow customers to easily resolve issues that arise with their products, offering downloadable manuals, instructional videos, and 24/7 call support. Visit our support website: https://support.bestway.eu
Netherlands
4.1
792 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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IT took a little time and effort to get the leaking mattress replaced.
Then the delivery took a lot longer than expected and the spare item is a little too small compared to the original one...
Reply from Bestway - Customer Service Netherlands
Hello, sorry that it took a bit longer, but happy that everything is ok!
I ordered the motorized single man boot on 5/7, still nothing received on 19/8 and no reaction from CS
Reply from Bestway - Customer Service Netherlands
Hi Michel, our customer service team does not seem to find any mails from your name. Did you contact service@bestwaycorp.nl ? We do however only treat warranty cases, from your message I understand you have an issue with a purchase? Could you send us a mail to said mailadress to figure this out together please? Thank you
Reply from Bestway - Customer Service Netherlands
Thank you so much!
Some little issues with communication and approach but in general well deserved 4 stars.
6 star compliments for the European customer support / after sales team. My problem was solved within a few days. A small part was missing from my Lay-Z-Spa Havana purchase but 2 emails (Nicky & Marieke) and super polite replies. Today the missing part arrived at my house. The product Havana is great anyway: our (small) family enjoys the Jacuzzi every day. Hard to find these days, dedicated and efficient customer service so 6(!) stars for Bestway Europe. Mr. Dirk-Jan van Beek.
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