Ordered glasses, well made frames. Lens totally useless, do not work as advertised. Paid advertised price and today had another charge of £29.95 which I have not auyhorised authorised. Disgraceful ac... See more
Company replied
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Review summary
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The order and tracking had minor delays. Glasses arrived and are well made and ok looking. When on they did not work as advertised, not on phone, computer, and across the room. Made no sense bu... See more
Company replied
RIP OFF- Glasses were not right- Besyner sent me a mailing label to return them- my package was returned as they were "refused by addressee" as per USPS label .....then was told I would get a refun... See more
Company replied
I ordered 1 pair of glasses which duly arrived and were completely useless I was unable to focus either at distance or close up. I put this down to a bad choice on my part.However what is more concern... See more
Company replied
2.3
Poor
150 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The Customer Service support at Besyner…
The Customer Service support at Besyner was one of the best experiences I've had with an on-line order. They were incredibly responsive in such a timely manner. They were empathetic to my concerns and very reassuring my order was in route. The superior quality and uniqueness of the items I ordered make me excited to gift them on Christmas Day. I will continue to shop with Besyner for future gift ideas.
15 December 2025
Unprompted review
Reply from Besyner
Hi Kay,
Thank you so much for taking the time to share such a thoughtful review! 💛
We’re truly grateful for your kind words about our customer service—it means a lot to us to know that our team was able to support and reassure you throughout your order journey. Hearing that you’re excited to gift the items this Christmas makes our work even more rewarding 🎄✨
As a small business, feedback like yours genuinely helps us grow and continue improving. If you have a moment, we’d be incredibly thankful if you could share your experience on Trustpilot as well—your support makes a big difference for us.
Thank you again for choosing Besyner. We look forward to helping you with many more gift ideas in the future!
Regards,
Customer Support
Besyner
Computer malfunction
Due to a computer malfunction, two separate orders for an item were placed, BY MISTAKE. By the time I realized this, the orders were already in shipment.
When I asked if these shipments could be stopped/orders canceled, they responded quickly, effectively and saved me the grief of dealing with product returns...which they would have accommodated if necessary.
My experience: these are honest, helpful people and I couldn't be happier with what they did for me!
5 Stars!
5 December 2025
Unprompted review
Reply from Besyner
Hello,
Thank you so much for sharing your experience! ⭐⭐⭐⭐⭐
We’re thrilled we could help resolve the mix-up quickly and save you the hassle of returns. Our goal is always to make things as smooth and stress-free as possible for our customers, and it’s wonderful to hear that our efforts made a difference.
We truly appreciate your kind words and your trust in us. It means a lot to our small business, and we look forward to serving you again in the future!
Regards,
Customer Support
Besyner
They guarantee satisfaction
I had concerns with their quality control based on my previous issues with a company based in China. They are American based and they totally addressed my concerns. They guarantee satisfaction.
14 November 2025
Unprompted review
Reply from Besyner
Hi Wayne,
Thank you for sharing your experience! 🌟
We’re so glad we could address your concerns and provide the reassurance you needed. Ensuring quality and guaranteeing your satisfaction is always our top priority, and it’s wonderful to hear that it made a difference for you.
We truly appreciate your trust in us and look forward to serving you again for future orders!
Regards,
Customer Support
Besyner
Last weekend was the first time I dared…
Last weekend was the first time I dared to walk in sandals. I’ve been using this for almost 8 weeks now and you can barely tell I have toe nail fungus anymore. I think it might actually be fully gone at this point.
21 October 2025
Reply from Besyner
Hi Larry,
Congratulations, that’s a big milestone!
At about 8 weeks, you can shift to a lighter maintenance cadence if things look clear.
If you want a simple plan, we can send one over.
– Besyner Team
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