BetaBrand uses SpeedX to ship. The shipping is slow and the tracking is inaccurate. BetaBrand "customer service" told me to follow-up with SpeedX myself and took zero responsibility or accountability... See more
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I ordered 6 items this time (2 orders in August 12 2023, rec'd Sept 30 2023). A couple of issues. One was clearly a previously returned defect item. The previous person's note was still in the packa... See more
Ordered pants in November, still not received in March. Every time I reached out they gave me excuses about manufacturing issues. I did get a refund, but it seems like a shady business model, particul... See more
Attempt to change size of an order. Tried 3 phone numbers none of which are in service. Attempt to email customer service 3 times without return response. Site auto-sends one to another site upon req... See more
Company details
Information provided by various external sources
Betabrand is a retail clothing company and crowdfunding platform, based in San Francisco.
Contact info
Valencia Street 780, 94110, San Francisco, United States
- betabrand.com
1.8
Poor
65 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Horrible customer service
If you want to get your order on time and the right order, don’t order with them. While their pants are wonderful, their customer service is absolute trash.
21 April 2021
Unprompted review
7 pocket slacks
I got 2 pairs of the 7 pocket slacks and they are perfect! They both fit perfectly and are a nice thick quality. Highly recommend this product!
4 January 2021
Unprompted review
Advertises free shipping and free…
Advertises free shipping and free returns. Then keeps 7.95 from the refund of $70 yoga pant that was no better than the $10-20 stuff you find anywhere online.
30 January 2020
Unprompted review
Meh.
Eh. I bought a pair of “yoga work pants,” or whatever they are called. I bought my size -solid medium in most anything I wear. The pants were very unflattering. My $20 yoga pants from Target are so much more flattering. I wouldn’t wear these anywhere. Unless you have flawless-or no- curves, skip these. Not worth it.
7 January 2020
Unprompted review
I pretty much live in BetaBrand products
I pretty much live in BetaBrand clothes. I haven't really worn other pants to work (I am an attorney, so professional-style workplace) since I discovered their dress yogas. I also frequently give BB shirts and jackets to my adult sons and they love them. Added bonus -- BB is great about returns and exchanges. Plus, their products are very durable and wash well. What's not to love? I refer friends to BB all the time.
6 January 2019
Unprompted review
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