betacraftworkwear.com Reviews 803

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, finding them well-suited for various demanding conditions and everyday wear. Many people also highlight the efficient and fast delivery service, often receiving their orders within a few days. The ordering process is frequently described as easy and straightforward, with a user-friendly website and helpful customer service. However, some customers experienced issues with sizing, noting that some items ran smaller than expected or that sizing varied between products. A few people also mentioned that delivery times were occasionally slower than anticipated, while a small number of reviewers reported receiving items with minor defects or experiencing issues with product functionality, such as a pocket opening downwards or a product not being waterproof as expected.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, durability, and value... See more

Quality

Consumers consistently express satisfaction with the quality of products. Many reviewers highlight the... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the exceptionally fast shipping... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, with many... See more

Service

Customers had positive experiences with service. Reviewers frequently praise the fast and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

Great product to wear on wet days as I ride a electric scooter to work everyday. Bought a Betacraft hi viz yellow jacket from Mitre 10 but needed trousers as well. Good that the products are 100%... See more

Company replied

Rated 5 out of 5 stars

Love the quality of your garments, its been 18yrs since I've had to replace both my jacket and bib overalls and you guys have gone above and beyond, looks like I'll have these for many years to come.... See more

Company replied

Rated 5 out of 5 stars

Great quality products that I wear everyday. As a tradie in the concrete business the bib & pants I have bought from betacraft have been awesome. Comfortable and durable materials built to last and th... See more

Company replied

Rated 5 out of 5 stars

A truly excellent experience…yet again. This company make great safety gear, at affordable prices, and ship out super fast for only $5. Hard to believe just how good they are!!! Highly recommended to... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Betacraft was founded in 1952 by a man with an inventive spirit and a singular goal: to keep New Zealand farmers warm, dry and comfortable. Now into its fourth generation, Betacraft remains a family business committed to producing professional grade, long-lasting gear that can withstand even the most extreme outdoor conditions. Our products are fabricated using the best materials and technologies, cut and sewn by experts to exacting standards, we create high-performance garments that keep you outside for longer. A family business through and through, we’re driven by the desire to help New Zealand’s outsiders, making the outdoors easy every day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

803 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Could be better branded and hat had no…

Could be better branded and hat had no branding

26 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Thank you for your review, Matthew. We appreciate your feedback regarding the branding on the fleece pack, and can confirm this product is currently being reviewed as part of ongoing range improvements. If you have any further questions, please reach out to us at support@betacraftworkwear.com

Rated 2 out of 5 stars
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Hello Scott,
Thank you for bringing this to our attention — this is far from the level of service we strive to provide.
Our team is currently looking into your order as a priority, and we’ll be in touch with you directly via email shortly with an update.
Thanks again for your patience, and we look forward to getting this sorted for you.

Rated 5 out of 5 stars

Great product

Great product, fast delivery, great communication 👍highly recommend.

23 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Joel, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're satisfied with the level of service you received. If you need anything else in the future, please don't hesitate to reach out. Thanks again for your support!

Rated 5 out of 5 stars

Just what I was looking for

Just what I was looking for. Thanks.

23 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Thanks for the great review Kerry! Glad we could help you out and look forward to dealing with you again in the near future.

Rated 5 out of 5 stars

It was good

It was good, they were fast and the socks are great, but I'm getting pissed off because this is the second time I've been asked to review my experiance!

26 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Appreciate the positive review! Thank you for bringing this to our attention. I can confirm the team are currently looking into these messages.

Rated 5 out of 5 stars

Hi team

Hi team, your product is awesome the ordering and payments are easy and distribution is fast. cheers Rob

23 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Thanks, Rob - I will pass this on to the team! Glad to hear of your prompt delivery also.

Rated 5 out of 5 stars

Great helpful service and the quality…

Great helpful service and the quality of the jacket couldn't be better although the size guid is not accurate when I got in touch with them they soon sorted out my size with the measurements I gave them and it's a perfect fitting it's light, warm and above all 100% waterproof when I wore it out in heavy rain, it was delivered ahead of time as well

23 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Mr Donald, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're satisfied with the level of service you received. If you need anything else in the future, please don't hesitate to reach out. Thanks again for your support!

Rated 5 out of 5 stars

Good price

Good price, quick ahipping top product

18 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Thanks for the great review Dave! Look forward to dealing with you again in the near future.

Rated 5 out of 5 stars

Number 1 i love it service

Number 1 i love it service

10 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Great to hear of your positive experience, Rommel! We aim to make your experience as seamless as possible, so we love hearing feedback like this.

Rated 5 out of 5 stars

Great communication and the product is…

Great communication and the product is warm and value for money

9 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

I'll pass your feedback on to our customer service team. Appreciate the review, thanks Tony!

Rated 5 out of 5 stars

Great clothing

Fast delivery

8 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Thanks for the positive feedback on our quick service. Appreciate your support. Please let us know if there is anything else we can assist you with.

Rated 5 out of 5 stars

Rapid response and polite after I had…

Rapid response and polite after I had ordered wrong size gumboot. Couldn't be more helpful

10 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Great to hear of your positive experience, Helen! We aim to make your experience as seamless as possible, so we love hearing feedback like this.

Rated 5 out of 5 stars

Great fast service

Great fast service. Product looks great - present for daughter.

8 March 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

That is our pleasure. Thank you for thinking of us with your gifting.

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