BetandPlay Reviews 104

Reply from BetandPlay

Updated Feb 26, 2026

Hello dear player,

Thank you for sharing your feedback, I understand how repeated withdrawal rejections can be frustration. Unfortunately we are not able to investigate your case further without your full name and email address to locate your account.

Once we have received this information we will more than gladly check this matter further!

Sincerely,

Quality Assurance Team

Thanks for providing further info. After checking your account it looks like your withdrawals have failed due to a technical error, we apologize for the inconvenience this has caused. Please request the withdrawal to an alternative payment method and contact our live support to inform them. I have left a note on your account about this in the meantime.

Sincerely,
Quality Assurance Team

Ky our customer service team are real humans behind a screen working to solve your query. At times we may experience increased volumes of contact and may not be able to tend to your query straight away. However please trust that your case is handled with priority. Once again, we are not able to move forward without following my instruction above, my hands are tied at this stage otherwise. Hope you can understand!

Reply from BetandPlay

Jan 23, 2026

Hallo,

vielen Dank für Ihr Feedback. Es tut uns leid zu lesen, dass Sie mit Ihrem Spielerlebnis unzufrieden sind.

Bitte beachten Sie, dass unsere Spielautomaten auf einem theoretischen RTP (Return to Player) basieren, der sich über Millionen von Spielrunden berechnet. Kurzfristige Ergebnisse können stark davon abweichen, was leider auch längere Phasen ohne Gewinne oder Features einschließen kann. Die Spiele selbst werden von zertifizierten Anbietern bereitgestellt und können von uns nicht beeinflusst oder manipuliert werden.

Gerne prüfen wir Ihren konkreten Fall sowie die gespielten Titel im Detail. Bitte teilen Sie uns dafür Ihren vollständigen Namen und die bei uns registrierte E-Mail-Adresse mit, damit wir Ihr Konto zuordnen können.

Mit freundlichen Grüßen
Quality Assurance Team

Reply from BetandPlay

Jan 15, 2026

Hello, thank you for sharing your experience with us. I understand how frustrating it can be for your gameplay to not turn out as expected, especially after investing so much time and resources into it. I also want to point out that gambling should only be done with amounts that you are comfortable losing and that returns are never guaranteed or a way to make money. The RTP itself is set by game providers and us an operator we have no control over this. I hope this clarifies things a little more!

Reply from BetandPlay

Jan 12, 2026

vielen Dank für Ihr Feedback. Wir bedauern, dass Sie mit Ihrer Erfahrung unzufrieden sind, und möchten einige Punkte klarstellen.

Unser Casino wird besessen und betrieben von Dama N.V., einem Unternehmen, das nach dem Recht von Curaçao gegründet wurde (Registrierungsnummer 152125) und seinen eingetragenen Sitz in Scharlooweg 39, Willemstad, Curaçao hat. Dama N.V. operiert unter der E-Gaming-Lizenz Nr. OGL/2023/174/0082, die von der Curaçao Gaming Control Board ausgestellt wurde. Ihr Hinweis, dass unser Casino „nichts mit Dama N.V. zu tun habe“, ist daher sachlich nicht korrekt.

Bezüglich des RTP (Return to Player) möchten wir klarstellen, dass dieser ausschließlich vom jeweiligen Spielehersteller festgelegt wird. Der RTP kann von uns nicht beeinflusst, verändert oder individuell angepasst werden.

Es tut uns leid, dass Sie Verzögerungen im Support oder bei der Verifizierung erlebt haben. Um Ihren konkreten Fall prüfen und nachvollziehen zu können, benötigen wir jedoch Ihren vollständigen Namen sowie Ihre bei uns registrierte E-Mail-Adresse, damit wir Ihr Konto in unserem System lokalisieren können.

Sobald uns diese Informationen vorliegen, prüfen wir Ihr Anliegen gerne im Detail und melden uns mit einer Rückmeldung bei Ihnen.

Mit freundlichen Grüßen

Quality Assurance Team

Reply from BetandPlay

Published May 5, 2025

Hi Phil, We have requested your information in order to support you. Without any information we will not be able to assist you though. We deeply regret that your withdrawal process did not meet expectations and that your overall experience led you to close your account. Please know that we take such concerns very seriously. Our goal is always to provide a fair and transparent gaming environment, and that includes timely and compliant withdrawal processing.

If your documents were submitted and your withdrawal was still rejected, there may have been specific issues or inconsistencies we’d be happy to clarify. Even if your account is now closed, you're welcome to reach out to our compliance team at support@betandplay.com with any remaining concerns. We’re committed to investigating such matters thoroughly and making things right where possible.

We understand your frustration and genuinely regret that we didn’t meet your expectations. Thank you again for your feedback—it helps us improve.

Reply from BetandPlay

May 5, 2025

We’re very sorry to hear about your experience, and we understand how frustrating this situation must feel.

Please allow us to clarify: while deposits are possible prior to full verification (in line with industry standards), all withdrawals must follow strict identity and security checks to protect both our players and the platform. These checks are mandatory and help us comply with legal and regulatory obligations.

That said, your concerns about unanswered emails and delayed responses are not acceptable, and we apologize if you felt ignored. We take all complaints seriously and would like the opportunity to review your case in detail. Please contact us directly at support@betandplay.com with your account details so we can investigate this further and work toward a resolution.

We genuinely value all our players and are committed to fair and transparent practices. Thank you for bringing this to our attention.

Sincerely,

Reply from BetandPlay

May 5, 2025

Thank you for your feedback, and we’re truly sorry to hear about the issue you experienced with your crypto deposit.

You're absolutely right—cryptocurrency deposits should typically take just a few minutes to confirm. If your deposit hasn’t arrived within that time, there may have been a mismatch in the address used or a technical issue that requires investigation. Please note that crypto deposit addresses can change for security reasons, and it's very important to always use the most recently generated one from your account.

We understand your frustration and want to help resolve this. Please reach out to us again at support@betandplay.com with your transaction hash (TXID) and the wallet address used. Our team will prioritize the case and work to ensure it’s properly investigated.

Your experience matters to us, and we appreciate your patience.

Best regards,