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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast deposit and withdrawal processes, often highlighting their efficiency. People also enjoy the variety of games available and find the website easy to navigate. Several users have praised the customer service, describing agents as kind, patient, and helpful, and noting quick responses. However, some people were dissatisfied with certain aspects. A number of customers reported issues with receiving winnings or bonuses, and some experienced technical problems during deposits or gameplay. There are also complaints about customer service, with some users finding agents unhelpful, rude, or providing generic, unhelpful responses. A few people mentioned that the platform's promotions were unclear or did not meet expectations, and some expressed concerns about the fairness of the platform's mechanics.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers praise the support agents... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the quick and easy withdrawals,... See more

Website

Users describe ambiguous interactions with the website. Many reviewers praise the site for its ease of... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the easy navigation, live chat... See more

Product

People report ambiguous experiences with the product. While some customers praise the great variety of games... See more

Based on these reviews

Rated 4 out of 5 stars

The site is easy to navigate even with all its offerings. Good spin bonuses and they are quick to reply when there's any issues. Fun site.. no your limit play within it.

Rated 5 out of 5 stars

Playing roulette only I've won combined 150k over 2 months across 5 casino apps. BETANO , was my #1 . There support agents make it easy to effortlessly withdraw, keeping me entertained the entire time... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Sports Betting Vendor

Written by the company

Betano is a leading bookmaker globally in the world of sports betting and online casino, renowned for our cutting-edge platform and unparalleled user experience. As the official sponsors of both Euro 2024 and Copa America 2024, we take pride in our global presence and commitment to the sports community. Take your game to the next level with the 2023 EGR Sports Betting Operator of the Year! Our sportsbook offers a comprehensive range of betting options, catering to all your favourite sports. Whether you're into football, basketball, hockey, baseball or any other sport, Betano provides competitive odds and exciting betting opportunities. Take advantage of our unique features like Same Game Parlay, Early Payouts, Parlay Insurance, Watch & Bet, and our various Responsible Gaming tools to help keep your bets in check. In addition to our industry leading sportsbook, Betano also features one of the largest online casinos in Ontario with over 2000 games available. Explore a wide variety of casino games, from classic table games to the latest online slots, crash games, live trivia, and more, ensuring endless entertainment for your gaming pleasure. Join Betano today and be part of the action!


Contact info

3.2

Average

TrustScore 3 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Don't bother with Betano if you're serious about sports betting

If you're serious about sports betting, avoid Betano at all cost! After a couple of days betting on sports (with a mix of wins and losses), they limited my max bet size to under $2 (truly laughable). Customer service made it sound like I was criminal (my bets were all between $100-$250, so nothing crazy) and basically said there was nothing that can be done. Hope they lose all their customers for these sketchy practices and move out of the Canadian market.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Deposits and withdrawals are seamless

Deposits and withdrawals are seamless. I am new and didn't have auto deposit set up, but as soon as I did, my withdrawal was deposited within 30 minutes, as stated on their website. Easy to access live chat support, and as a new user who just signed up today, I can't say anything bad about my first impression. I would highly recommend this site to anyone. I'm also up $250 today, but was down $2250, and climbed back up to $2500 thanks to playing blackjack.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Bonuses?

Bonuses?? What bonuses. You win a bit and then you win nothing until they get it back.same crap , every site is the same. Betano never lets you win!! So play as you please. Fixed like the rest of them

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Betano the Best!!!

Great variety of games! Great Promo and Bonuses! Excellent customer service support!! Best Casino on Ontario Canada!!!

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Easy Navigator

The site is easy to navigate even with all its offerings. Good spin bonuses and they are quick to reply when there's any issues. Fun site.. no your limit play within it.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Betano is way better then half the…

Betano is way better then half the knock off Casinos online every time Betty's sucks you dry i go to Betano to get my money back and they dont Mentally assault you either or ask what you own for assets how many cars I drive if I own a house where I work what my employers name is diffently Betano gets a 5 star ive been to alot if Casinos in Ontario and not once anyone's walked up to me to me and asked such personal question stay away from those Casinis and enjoy yourself here

7 March 2026
Unprompted review
Rated 1 out of 5 stars

I was playing with Betano and it's…

I was playing with Betano and it's extremely hard to win anything! Needless to say make make wager requirements! Free spins are rare to none and when they do come it's $2.30 is a incredible win!! Meanwhile it took me $25 to get that $2.30! Today I went to withdrawal my $115 I was on chat with a supervisor while doing this! I have a screenshot that says my withdrawal will be in my bank within 30 minutes 5 hours later I look and there's no money, so I go back to chat they tell me they want photo of my bank card front and back! I've never had to supply a photo of my bank card to any casino I've ever played with!! So I supply them with these photos they want I asked them how long before I get my money they tell me 2 to 5 days!! Not what their app told me when I withdrew and they said 30 minutes!! I am making a complaint with the better Business bureau!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst App Ever

Worst App Ever

I deposited 5k and played and all of a sudden when its time to withdraw they ask me to send in my card pictures so I do any they get verified yet i've been waiting 4 weeks to get my money? These guys are crooks

31 January 2026
Unprompted review
Rated 2 out of 5 stars

App slows down massively during peak…

App slows down massively during peak sports hours namely Saturday and Sunday afternoons. It makes the app more or less unusable; good luck trying to make a 5 leg parlay across different sports. It’s also been this way for over 4 years.

1 February 2026
Unprompted review
betano.ca logo

Reply from betano.ca

Hey Bob,

We're sorry to hear this has been your consistent experience and we'd love the opportunity to sort this out. If you would be willing to share some more information for our tech teams to take away and look at - you can email us at the contact in our Trustpilot bio.

Hoping you'll give us a chance to sort this out for you and any other customers. <3

Rated 1 out of 5 stars

Had a terrible experience with support

Had a terrible experience with support. They introduced a fantasy option for user to play for free and win bet credits. i came second and won 50$ in bet credits and have been going back and forth with support now for over 10 days and I have never received my bet credits that i rightfully won in the fantasy. be weary as the support is very slow, they don't solve your case and you may never see bet credits you've won. There has been other issues with promotions but this was my main experience.

2 December 2025
Unprompted review

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