The site used to be much better... many more lines and games to play. Now the website seems robotic, clunkier and harder to use. The bonuses and rewards have gotten slashed aswell. I used to get many... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Customer service fast and got problems fixed fast just signed up so will see how it goes from here
Chat was quick, polite, and helpful. The site seems to have a wide variety of games and overall has been pleasant
smooth app so far . lots of games to pick from in general . but plays well will update if anything comes up
Company details
Written by the company
The leading bitcoin and cryptocurrency casino and sportsbook, since 2013
Contact info
Bulgaria
- betcoin.ag
4.0
Great
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
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The site used to be much better..
The site used to be much better... many more lines and games to play. Now the website seems robotic, clunkier and harder to use. The bonuses and rewards have gotten slashed aswell. I used to get many more perks before the website changed but overall I still enjoy the site. Theyve taken a step back but still remain a decent place to play at.
19 March 2026
Unprompted review
Reply from Betcoin
Thank you for your feedback! The new version of the site is still in BETA, but many exciting updates and bonus opportunities are on the way!
Betcoin blocked my withdrawal and their regulator no longer exists
I deposited funds on Betcoin.ag and successfully completed their KYC verification.
My first withdrawal was approved and processed. However, when attempting to withdraw the remaining balance, my account was suddenly blocked and I was accused of “sportsbook abuse”.
The support team has been extremely unprofessional and even called me a “scammer” in their emails.
I asked which specific clause of the Terms of Service I violated but they refused to explain and instead told me they could hold my funds for up to 60 days.
What is even more concerning is that Betcoin’s Terms of Service directs players to submit complaints to the Curacao Gaming Authority.
However, when contacting the provided email addresses, I received automatic responses stating that Gaming Curaçao has ceased operations since August 18th 2024.
This means the official complaint procedure referenced in their Terms is no longer functional.
I am now left with no regulator and a bookmaker refusing to release my funds.
16 March 2026
Unprompted review
I've been using Betcoin for a few years…
I've been using Betcoin for a few years and enjoy them for the most part. They have updated their site and added some cool features like weekly cashback and shop points that can be converted to free spins. That with a monthly bonus puts them as one of my favorite sites to play on.
I do find it annoying that their withdraws take 15-20 minutes to process but overall, I trust having my money on the site which is important at the end of the day.
3 February 2026
Unprompted review
They blocked my account and stole my…
They blocked my account and stole my money.
18 February 2026
Unprompted review
Reply from Betcoin
Hello, we do not have any record of this player. We take all disputes seriously and he is welcome to email any time for immediate review.
Retroactively voided all my bets at a 1:1 rate
My experience with Betcoin Casino was extremely negative.
After regular gameplay, my account balance reached approximately $270. During this time, I placed sports bets and also played casino games (slots). All wagers were accepted without any issues.
When I requested a withdrawal, Betcoin suddenly claimed a “violation regarding location” and retroactively voided all my bets at a 1:1 rate. As a result, my balance was reduced from about $270 to only my original $50 deposit.
Key points:
• Balance before withdrawal request: ~$270
• Balance after Betcoin’s decision: $50
• Bets included both sports betting and slot gameplay
• No VPN or location-masking tools were used
• I was physically located in Poland, which is not a restricted country
The alleged “location violation” was raised only after I requested a withdrawal. No issues were mentioned while deposits were accepted and bets were placed.
Voiding an earned balance after gameplay has been completed is unfair and misleading. Regardless of internal policies, cancelling legitimate winnings only at the withdrawal stage seriously undermines trust in this casino.
Players should be aware that Betcoin may retroactively cancel bets and remove balances after a withdrawal request.
3 February 2026
Unprompted review
Reply from Betcoin
Hello, sorry but we cannot accept players from Ukraine. This is stated in our terms of service and had you not attempted to hide your location with a proxy from Poland, you would not have been permitted to play. When we asked you to verify your location, you sent a certificate of residency from Ukraine, a banned region. Thank you for your interest.
Betcoin betting them all
New model new look new all new sports new casino, i love it, it makes me want to switch mainly here because of the odds, and support are fast and my advice was make some more promos for users so they would love to register more here.
7 November 2025
Unprompted review
A legit honest casino who honour your…
A legit honest casino who honour your wins and a have a wide range of games and sports. A happy customer here.
4 November 2025
Unprompted review
Good site and great customer support
Good site and great customer support
30 October 2025
Unprompted review
Good website
8 September 2025
Unprompted review
Legit and very sociable super great staff 10/10
Super fun legit cashout many people to talk to all super friendly and staff is amazing bigak64 see y'all in chat
7 September 2025
Unprompted review
Easy navigation throughout the site
Easy navigation throughout the site, great variety of games. Support is great. Very helpful
6 September 2025
Unprompted review
Awesome side with great games a huge…
Awesome side with great games a huge variety and great customer support fast and friendly highly recommended!
5 September 2025
Unprompted review
It’s a very easy to use website and has…
It’s a very easy to use website and has some very rewarding features as well, definitely a big player in this field !
5 September 2025
Unprompted review
Awesome site with lots of games to…
Awesome site with lots of games to choose from. With fast and friendly support ready to help!
5 September 2025
Unprompted review
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