Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Wins and bonuses are pretty slim RTP isn't great, so due to this i can't rate any higher than three at the moment. The only reason I have given it a three is based on some of the promotion's and the s... See more
Company replied
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
Company replied
Company details
- #23 of 51 best companies in Online Casino or Bookmaker
- #14 of 39 best companies in Casino
- #5 of 16 best companies in Gambling house
- #34 of 48 best companies in Gambling Service
- #153 of 168 best companies in Gaming services
- #7 of 14 best companies in Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have done the promotional reward and…
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
17 July 2026
Reply from BetMGM UK
Hey there,
We appreciate you sharing your experience regarding your account's behaviour and the delays you're encountering in casino games. It's certainly not the experience we want for our players. To allow us to look into these specific issues, kindly reach out to our dedicated support team, who will be able to assist you further.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Paul,
Thank you for your positive feedback. We are very pleased to hear that you had an excellent experience. We are committed to maintaining this high standard of service for all our customers.
Kind Regards,
BetMGM.
Brilliant site!
17 July 2026
Reply from BetMGM UK
Dear Loren,
Thank you for sharing your positive feedback. We are delighted to hear that you are enjoying your experience on our site. We are committed to maintaining a high standard and will continue working to provide a brilliant platform for all our users.
Kind Regards,
BetMGM.
The site is easy to navigate
The site is easy to navigate. I particularly like the freebies on offer, the Golden Wheel being a great example of high win rates compared to other sites. There is numerous offers like the Golden Silks that offers great boosts to horse bets. The innovative offers on multiple sports is unique to this site. All told, a fun experience for small punters like me
17 July 2026
Reply from BetMGM UK
Dear Mark,
We truly appreciate you taking the time to provide such comprehensive and positive comments. It's wonderful to know that you find the site easy to navigate and particularly enjoy our unique offers, including the Golden Wheel and Golden Silks. Your feedback highlights what makes our platform enjoyable, and we are committed to maintaining these innovative features and a fun experience for everyone.
Kind Regards,
BetMGM.
Very good and trust worthy
17 July 2026
Reply from BetMGM UK
Dear Adam,
We appreciate you taking the time to share your positive comments. It's wonderful to know you have such confidence in us. We are always striving to provide excellent service and earn your trust, and we look forward to continuing to do so.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We appreciate you taking the time to share your positive comments. It's wonderful to know you find our games brilliant. We are committed to providing an excellent and diverse range of games for all our players and look forward to your next visit.
Kind Regards,
BetMGM.
Not great
Too many bugs, issues with loading pages, etc...
And the racial bias in advertising is not great.
17 July 2026
Reply from BetMGM UK
Dear Laurent,
We appreciate your feedback about the app's performance and your observations on our advertising. We recognise that a seamless experience is crucial, and we aim for our advertising to be welcoming to all. We are actively investigating the reported technical issues, and your comments on advertising will be shared with the relevant team for review to uphold our commitment to diversity.
Kind Regards,
BetMGM.
Disgusting casino i have deposit since…
Disgusting casino i have deposit since Jan 2026 £3,248
I have withdrawn around £1,161.09 today 17/07/2026 i deposit £156 and i haven't hit a single bonuses from 10p to £1.20 bet/stake on this fraudulent casino this has been the same for me for 3 months running on SCAM-BETMGM.
Why have all these casino become insufferable since Mid 2022 onwards and they are all getting worse every time i or you go on this online casinos
Bet mgm and other casinos answer to everything is to use gambling tool, this is clearly back covering as they all say the exact same b.s randomise number etc its all b.s the house will always cheat to have the edge some of us wasn't born yesterday you are all inline with UKGC and GameStop to Scam the masses FYI i have now deposited £4.6k to-date 31/07/2026 and still haven't made a profit on any of my recent deposits
17 July 2026
Unprompted review
Reply from BetMGM UK
Hey there,
Thank you for providing this detailed feedback on your recent experience. We understand that a series of losses and not triggering bonus features can be an incredibly frustrating experience. We assure you all our games operate on a regulated Random Number Generator to ensure fairness, and we encourage using our safer gambling tools if you have concerns.
Kind Regards,
BetMGM.
🤙🏻🤙🏻🤙🏻🤙🏻🤙🏻🤙🏻🤙🏻 absolutely fantastic app
17 July 2026
Reply from BetMGM UK
Hey there,
We appreciate you taking the time to leave this excellent review. It is wonderful to know that our app is providing such a positive experience. Our team is committed to maintaining this high standard and delivering future enhancements.
Kind Regards,
BetMGM.
Bonuses could be a lot better and game…
Bonuses could be a lot better and game availability
10 July 2026
Reply from BetMGM UK
Dear Emma,
We appreciate you sharing your thoughts on our bonus offers and the variety of games. It's important to us that our players feel they are receiving excellent value and have plenty of options to choose from. Your comments will be shared with the relevant teams as we continuously strive to improve both our promotions and game selection
Kind Regards,
BetMGM.
Good casino
7 July 2026
Reply from BetMGM UK
Dear Jeff,
We appreciate you taking the time to share your positive comments. It's wonderful to know you enjoyed your visit to our casino. We're continuously striving to offer an excellent experience and hope to see you playing with us again in the near future.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We acknowledge your comment about the minimum stakes for Goliath and Super Heinz bets. It is certainly understood that players appreciate flexibility in bet sizing. This feedback is valuable and helps us to evaluate the range of betting options and minimum stake requirements available on our platform.
Kind Regards,
BetMGM.
Very friendly and helpful customer…
Very friendly and helpful customer service staff, always there for customers. Outstanding customer service.
9 July 2026
Reply from BetMGM UK
Dear Peter,
We appreciate you taking the time to provide these positive comments on your customer service experience. It is fantastic to know that our team has provided outstanding and helpful support. Feedback like this is invaluable and reinforces our commitment to putting customers first in all our interactions.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Lewis,
We appreciate you taking the time to share your thoughts on our casino. It's wonderful to know that you find it to be good. This kind of positive input is invaluable as we strive to maintain and enhance our gaming offerings for all customers.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Yuki,
We appreciate you taking the time to share your comments. It is great to know that the site's usability and our offers are being enjoyed. Feedback like this is very encouraging and helps us ensure we continue to provide a user-friendly and valuable service.
Kind Regards,
BetMGM.
It is REALLY like being in mgm in Vegas!
16 July 2026
Reply from BetMGM UK
Dear Danny,
We appreciate you taking the time to provide this wonderful comment. It's fantastic to know that our platform provides an experience reminiscent of MGM in Vegas, and we're thrilled that you are enjoying it. This feedback is invaluable as we strive to maintain and enhance our service for all customers.
Kind Regards,
BetMGM.
Took £70 out of my account and didn’t…
Took £70 out of my account and didn’t deposit it into my credit!
5 July 2026
Reply from BetMGM UK
Hey there,
We acknowledge the feedback regarding a missing deposit. It is certainly understood how distressing it is to have funds leave a bank account but not arrive in your playing balance.
Account-specific financial matters require a secure and confidential review, and our customer service team is available to investigate this transaction thoroughly.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Mr. White,
We appreciate you taking the time to report the slow response times on the website. It is certainly understood that site speed is crucial for an enjoyable experience, and delays can be inconvenient. Your comments are valuable and will be shared with the development team to help them identify and address any performance issues.
Kind Regards,
BetMGM.
Feel I have been con
Has a new customer spent well over £10 to get 200 free spins try always to contact customer service no response!! Con won't be back !
15 July 2026
Reply from BetMGM UK
Dear Kim,
We acknowledge the comments regarding the welcome bonus and the difficulty in contacting support. It is certainly disappointing not to receive an expected offer or to be unable to get timely assistance.
Our Customer Service team will be happy to look into this in more detail for you. Kindly reach out to them at your convenience.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Robert,
Thank you for this positive feedback. We are pleased to hear that our odds and the efficiency of our deposit and withdrawal process are meeting expectations. This kind of input is invaluable as we work to maintain a straightforward and reliable service for all customers.
Kind Regards,
BetMGM.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.