Bets.io 

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Rated 5 out of 5 stars

Bets.io Casino offers virtually every game from a wide variety of providers. It also offers attractive welcome bonuses. Cryptocurrency payments are processed in seconds. Customer service is availabl... See more

Company replied

Rated 1 out of 5 stars

Going to add another updated review. Info, used the site for years. In the past year have deposited tens of thousands. They stole 400 from me before which I've already mentioned in reviews (gen... See more

Company replied

Rated 4 out of 5 stars

When first joining Bets. IO, my user experience was average; however, over the last year, it has improved drastically. My VIP Manager, Mary, is always available and ready to help. Bets. IO constantly... See more

Company replied

Rated 1 out of 5 stars

Scam website that steals player deposits. Refuses to let you cash out and arbitrarily will steal funds. If you want to openly get scammed and account closed for no reason then have fun with these g... See more

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Cryptocurrency Service
  4. Gambling house
  5. Gambling Service

Written by the company

Welcome to the Bets.io crypto casino, the best gambling platform for those who prefer to bet with Bitcoin and other crypto currencies. But if you don't have a crypto - no worries, you can easily buy it directly on the website! Our users can take advantage of all the perks enabled by crypto gambling and enjoy the features that make an online casino worth joining. Daily bonuses, incredible tournaments, great variety of games and much more!


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

i’ve been using Bets.io mainly for…

i’ve been using Bets.io mainly for sports betting, and overall it’s a solid platform. I really like that they have more than just the basic markets – you can bet on corners, cards, even who scores the first goal, which makes it more exciting. The combo boost on parlays is also a nice touch, payouts get noticeably higher.

On the downside, live streams are kind of limited – you only get them after making a deposit, and even then most of the streams are for esports, not the big football or basketball matches. Also, there’s no bet builder, which would have been very convenient.

Still, the odds are competitive, margins are low, and the site feels smooth. For me, it’s a good place to bet, just not perfect yet.

30 September 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear Christian Fletcher!

Thank you for such a detailed review! We’re glad to hear you enjoy the wide variety of betting markets, competitive odds, and features like the combo boost. Your feedback about live streaming options and the absence of a bet builder is very valuable — we’ll pass it along to our team as we’re always working on improving the platform. We appreciate your trust and are happy to have you betting with us!

With respect, Support Team Bets.io

Rated 1 out of 5 stars

Scamed me 200 $ during withdrawal.

Scamed me 200 $ during withdrawal.
Got such email without any reason and prooves .
My deposit was 150 $, So No any returd the deposit .
"Hello there,
We would like to inform you of a balance subtraction 200 USDT due to detected fraudulent activity, as outlined in our Terms of Service.
USE OF PLAYER ACCOUNT
2. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
ANTI-FRAUD POLICY
4. The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of: use of stolen cards, chargebacks, creating more than one account in order to get advantage from casino promotions; providing incorrect registration data, providing of forged documents, any other actions which may damage the Casino;

Your account has been subsequently closed by the decision of the administration. This decision is final and not subject to discussion."

22 September 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear Jouni!

We are sorry that you have a negative impression. We have carefully checked your situation, and during the internal investigation it was found that several accounts were used on your part. According to the terms and conditions of the platform, such actions violate the fair play policy, so it was decided to close the account and withhold funds.

We understand your emotions, but we must follow the established rules that apply equally to all players.

With respect, Support Team Bets.io

Rated 5 out of 5 stars

good site and you can trust them and…

good site and you can trust them and very nice games

6 September 2025
Unprompted review
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Reply from Bets.io

Dear Sven Heesch!

Thanks a lot for your kind words! We’re glad you enjoy the games and feel confident playing with us.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

It's a terrible company

It's a terrible company. They don't give you bonuses. You have to remind them every time. They throw errors on the bonus code. Then you have to trade what belongs to you. They give you a bonus. Or they ask you to make a new deposit so that they can credit you with the bonus. Don't deposit money with them for nothing. They won't even give you profits.

1 September 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear David Kavtaradze!

We are sorry that you have such an impression about the work of our service. We would like to clarify that all bonuses and promo codes are provided according to the established rules and conditions. If you have any difficulties activating the bonus or crediting it, we are always ready to promptly check the situation and help solve the problem.
Please contact our support team via online chat or email, specifying the details of your situation, so that we can understand and propose a solution.

We appreciate feedback from players and always strive to make the game process as transparent and comfortable as possible.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

I had requested the company closes my…

I had requested the company closes my account as I believed I was losing more than I’d of liked, they stated they will send an email to close it which was never done therefore I continued to gamble losing several hundred pound when my account should have been closed. I then had to contact a further 2 times before they closed it

31 August 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear Wayne Hamilton!

Thank you for your feedback. We understand the seriousness of the situation and regret that the account closure process took longer than it should have. Responsible gaming is our priority, so we will take additional measures to ensure that such delays do not happen again. We appreciate that you have shared your experience, and we use this feedback to improve the work of our team.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

It is 100% a scam and you will never see your money!

People who really want to play and not feel worthless against a cartel-owned casino that scams people – stay far away from this casino!
1. They claim that you have played with higher stakes on a bonus in order not to pay out winnings. When you ask them to show the history, and you can prove them wrong, they play a “triangle game” with you, asking you to submit all your information according to GDPR regulations. After you complete this entire process, it doesn’t end there – they start over again and again until they try to wear you down. But if you don’t give up, they come up with excuse after excuse. Even when you have met their demands 100 times more than required, they still claim they cannot provide the play history. I have everything in writing, and they are fully aware that they are 100% wrong, yet they don’t care!
2. They run such a dirty psychological game – replying maybe once a week just to wear you down until you give up. I can clearly see I am not alone in experiencing this from this casino and the unprofessional people behind it!
3. I personally will go after them until I have destroyed their illegal operations. And to everyone reading this: if you have a little courage, take five minutes of your time and write everything about this company on all social media! If you think nothing will happen to you because you stay silent, you will be alone tomorrow if something happens. Stand up for each other – companies like this and the people behind them should not take away anyone’s rights!

I WILL COME AFTER YOU

26 August 2025
Unprompted review
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Reply from Bets.io

Dear Lumoria Contact!

We are sincerely sorry to hear about your disappointment and that the experience of working with us caused you such feelings. We would like to clarify that all conditions for receiving the bonus, including wagering requirements and betting limits, are clearly set out in our Rules and Regulations, which apply equally to all players.

As for access to the game history and account verification, these steps are part of our compliance with the international rules of the game and GDPR requirements. They are not aimed at creating obstacles, but rather at ensuring player safety and integrity.

We understand that delays or repeated requests may discourage you, and we sincerely apologize if our message did not meet your expectations. Our support team is always ready to provide updated information and assistance, and we recommend that you contact us directly so that we can review your problem in detail and resolve it as quickly as possible.

Unfortunately, it was not possible to find your account by the mail you provided. You may have specified the wrong email address for which you registered with us.

We appreciate your feedback and will continue to work to improve transparency, communication, and the overall player experience.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

Scam casino when i deposit around 500€…

Scam casino when i deposit around 500€ and win 2500€ They started telling me that I violated the rules of some bonus from which I withdraw about €5 and therefore I am not entitled to the winnings even though I was on my own the whole time. Please avoid this, you can only lose, you will never get the winnings.

23 August 2025
Unprompted review
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Reply from Bets.io

Dear Šimon Ševčík!

Thank you for your feedback. We understand your emotions and would like to clarify the situation. We understand that you didn't like our bonus system. We always recommend that players review the bonus terms and conditions before using any offer in order to fully understand these terms and conditions. If you have any questions about a specific bonus, our support team will be happy to help!

With respect, Support Team Bets.io

Rated 1 out of 5 stars

Absolute horse shtt

Absolute horse shtt. Cashed out on a bonus and they emailed me hours later to say I bet too high to revive my bonus. Stole the funds. Wtf is the point of giving a bonus I can’t cash out. Ridiculous hope this bad business goes under.

8 August 2025
Unprompted review
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Reply from Bets.io

Dear Mike!

We are truly sorry that you are disappointed, and we understand how unpleasant this experience was for you. Please let us clarify the situation: all bonuses are on Bets.io They are accompanied by clear terms and conditions, including requirements for maximum winnings and wagering, in order to ensure the fair use of bonuses for all players. We appreciate that you brought this to our attention, and we apologize if any of these details were unclear or caused a misunderstanding. Our support team is always ready to explain in detail the rules for using bonuses and help with any issues related to the withdrawal of funds. Thank you for sharing your experience with us.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

Scammed me took my 200$ balance for…

Scammed me took my 200$ balance for accidentally cancelling a bonus. What a joke

3 August 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear Ralfs X!

We are sincerely sorry that you have left negative impressions. We would like to clarify the situation: your winnings were received using bonus funds. According to our rules (section 3 of the Terms and Conditions), the player does have the right to cancel the bonus at any time without obligation to comply with wagering requirements. However, in such cases, all bonus funds, as well as winnings received with their help, are subject to cancellation.

We understand that this may be confusing, but these rules exist to maintain the honesty and transparency of the bonus system. If you have any additional questions, please contact our support team, we will be happy to explain everything in detail.

Thank you for your understanding!

Sincerely, the team Bets.io

Rated 1 out of 5 stars

Refused Winnings, Ignored ADR, Silent Ever Since

I won 1,350 XRP through a legitimate Blackjack session on Bets.io’s live casino (Oasis VIP table by Iconic21), hitting several high-paying side bets. Despite no breach of terms, Bets.io blocked my account and withheld winnings, claiming “advantage play” — yet never provided any evidence to support this.

They ignored over 10 direct emails, never formally notified me of the account block, and completely disregarded the official recommendation from Casino Guru (ADR platform), who reviewed the case and concluded that my winnings should be paid out regardless of suspicion, as per standard industry practice.

Casino Guru:
• Penalised Bets.io with 2,818 black points (a severe negative impact on their reputation)
• Marked the complaint as “Unresolved” due to the casino’s total silence and failure to engage
• Confirmed that I acted fairly and highlighted the importance of honoring legitimate wins, even in cases of suspected strategy play

Bets.io previously stated that my withdrawal would be processed as a “gesture of goodwill” — then silently retracted that with no explanation, no follow-up, and no accountability.

I have since:
• Escalated the matter publicly across gambling forums and player advocacy sites
• Contacted Iconic21, the game provider, to inform them that their content is being used by an operator refusing to pay out verified wins
• Continued to raise awareness among the crypto and online gambling communities

This is a clear case of a player being mistreated and silenced after winning. The lack of transparency, professionalism, and respect for independent dispute resolution processes speaks volumes. The public pressure will continue to grow until this is made right.

EDIT 31.07.2025:

Following the initial review, Bets.io has responded publicly requesting “more information.” This is misleading and clearly a delay tactic, as the full details of this case have been sent to them via email numerous times, and they have refused to respond or engage meaningfully.

It’s also important to note that senior management at Iconic21 — the provider of the games involved — have been contacted directly, with the matter now escalated to their Head of Compliance and CCO. I will continue to escalate and publish this across all appropriate channels until Bets.io honours the payout I am rightfully owed.

Edit – Response to Bets.io’s latest public statement

Bets.io’s reply is as disappointing as it is misleading.
They claim I was “explicitly warned” and that “same gameplay” continued — this is entirely false. No such activity took place, and they have provided zero evidence to support these allegations, either to me, to Casino Guru, or in any public forum.

The reality is simple:
• Casino Guru — a respected ADR — investigated and marked this complaint as unresolved due to Bets.io’s complete refusal to engage or provide proof, awarding them the maximum black-point penalty.
• Iconic21, the game provider, has been contacted and made aware of the situation.
• The casino has ignored multiple direct communications and has opted instead to hide behind vague accusations while keeping winnings that were rightfully won.

This behaviour is deeply damaging to the wider iGaming industry. It shows zero regard for player rights, transparency, or the principles of fair play they claim to uphold. Their “final decision” is nothing more than an attempt to avoid responsibility while hoping the matter fades away.

It will not.
The facts, the refusal to cooperate, and the public documentation of this case will remain available to ensure others avoid making the same mistake of trusting Bets.io.

18 June 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear Jacob Harris!
We would like to clarify our position regarding your complaint. You were warned about this behavior and informed that while we would process your previous withdrawal, any continuation of such activity would lead to account closure and forfeiture of winnings.

Despite the warning, the same gameplay patterns persisted. As a result, and in full accordance with our terms, your account was blocked and the winnings in question were not paid. We understand this may not be the outcome you were hoping for, but our priority is to maintain fair play and protect the integrity of our games for all players.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

Scam

Scam, deposited funds and nothing happened. Chose USDC, nothing was written about preferable network during deposit and money just gone. Don’t use this service, support says that problem be solved, but after few hours I got answer that selected network wasn’t mentioned in terms and conditions while deposit window pops-up automatically if you have no balance 🤡

Avoid this service at all cost

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Should you trust bets.io

Should you trust bets.io? The simple answer is definitely not. They are scammers. I won the bet during the match ... I saw the ticker showing the money being cashed out. A few minutes later the score changed and they decided that I lost the bet. So they are either a con artists or their systems are not very good. Either way not a good betting site. I would not trust them again with my money for sure.

22 July 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear, Gabriele La Gona!

We’re sorry to hear about your experience. Please rest assured that Bets.io does not engage in fraudulent practices — all bets and payouts are processed based on official, verified match results.

Sometimes live match data providers can update scores or correct errors after the event, which can affect unsettled bets. We understand this can be frustrating, but our team always follows official outcomes when settling wagers.

If you believe there was an error in your case, please contact our support team with your bet ID so we can review it in detail and provide a transparent resolution.

Your trust is important to us, and we’re committed to ensuring fairness for all players.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

No Withdrawal, — SCAM ALert

SCAM. NO PAID

I’ve been a loyal player and even a VIP at Bets.io, and this is the first time I feel truly disappointed with the service. I requested a withdrawal of 1,000 USDT on July 3rd, 2025, which is a relatively small amount compared to my previous withdrawal of 10,000 USDT that was processed without issue.

This time, my request has been stuck “under review” for over a week. I contacted support multiple times, spoke with different agents, and even my VIP manager, but I keep getting the same vague responses: “We’re working on it,” “We’re experiencing high volume,” or “We’re reviewing your account.”

No real updates. No clarity. Just the same copy-paste replies.

As a verified and rule-abiding player, I find this unacceptable. If I followed all the terms and deposited real money to play, I expect my winnings to be paid out without endless delays or excuses.

This experience is making me question the integrity of the platform. I hope they resolve my case soon, but I won’t be recommending Bets.io to others unless they start treating their customers with transparency and respect — especially VIPs.

2 July 2025
Bets.io logo

Reply from Bets.io

Dear Hagler Brito!

Thank you for sharing your experience and paying attention to the situation. We sincerely regret that the withdrawal process of 1000 USDT took longer than usual and caused you negative emotions. The delay was due to an additional security check that we are conducting to protect our players' funds and accounts.

We are pleased to confirm that your withdrawal request has been successfully processed and the funds have already been credited to your wallet. We appreciate your loyalty as a VIP customer and apologize for any inconvenience caused. We will definitely take your comments into account in order to make the process even more transparent and expeditious.

We hope that the following are your impressions of Bets.io they will only be positive.

With respect, Support Team Bets.io

Rated 1 out of 5 stars

OMG SCAM dont play here

OMG SCAM
OMG. This is a total scam website.

They are holding my money hostage. I submitted a withdrawal request 3 days ago, and I still haven’t received anything. Their customer support keeps replying with the same useless line:
“Take a rest, we’ll get back to you soon.”
But guess what? I’m still waiting. Nothing.

This is not a legit operation. Real casinos don’t delay withdrawals like this. This whole site feels like a trap designed to stall you until you give up.

If you value your money, stay away from Bets.io. Crypto casino or not, this kind of behavior is totally unacceptable.



If I receive my funds, I will take this review down.
Until then, I stand by my warning:

Do not trust Bets.io

This is my second Edit:
They deducted 1,100 USDT, locked my account, and refused to pay.

I won a total of 1,100 USDT, then they suddenly takeall my winnings, locked my account, and claimed I used “prohibited strategies.” When I asked for details, they pointed to vague anti-fraud clauses (Section 6 & 11), which basically mean they can take your money based on suspicion alone, without proof or explanation.

They’ve made it clear they will not pay me back. So don’t be fooled whichthis platform can take your money anytime you win. Avoid this scam site.

3 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM 100% CRYPTO CASINO

I am a real and legit person as I have verify my account. Pay attention guys BETS.IO is a scam crypto casino website. I was deposit the first one 400 usdt and lost all of it after 20mins. After that I deposit another 400 usdt again and I won 1456usdt (up 1056 usdt). So when I try to withdrawals, they hold my money for 5 days and until today I receive an email from my VIP assistant which he state that I got 1056 usdt deducted due to PROHIBITED STRATEGIES =)))))))))))))))).

Haha I just play all in when I am losing just like normal person and they state that is PROHIBITED STRATEGIES. And now they have blocked my account and my 1056 USDT has gone. I have just submit appeal form on Casino Guru and seeking for help. I also come here to give you guys a warning thst DONT PLAY ON THIS WEBSITE. No matter what if you win they take your win part and deducted it same like what they did to me. If you lose of course money gone. THEY ARE REAL SCAM SO TRUST ME IF YOU DONT WANT TO LOSE YOUR MONEY.

Thanks you

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great crypto casino

Great crypto casino! Bets.io has everything from slots to live casino games with fast withdrawals in Bitcoin and other cryptocurrencies. The site looks great and works smoothly on both desktop and mobile. Customer support is responsive and efficient.

5 June 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear Libby West!

Thank you so much for such a detailed and positive review! We are glad that you enjoy the variety of games, stable operation of the platform and ease of use on any device. I am especially pleased to hear that you appreciated the withdrawal speed and the work of our support team. We will continue to delight you!

With respect, Support Team Bets.io

Rated 5 out of 5 stars

I love how easy and fast it is to…

I love how easy and fast it is to deposit and withdraw in crypto on Bets.io. The site layout is clean and mobile-friendly. There’s a good variety of casino games and sports betting options. Customer service is professional and always available.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Can’t ask for better

The website offers a variety of choices to suite every taste. Customer support is at the highest level out there. Extremely fast and accurate support. The fact that there is a specific customer support agent assigned to assist puts Bets a few steps ahead from the rest. Attention grabbing offers and “giving back” loyalty programme together with lightning fast deposits and withdraws completes the whole picture. Definitely recommended and appreciated !

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Using Bets.io has been a great…

Using Bets.io has been a great experience. The site loads fast, offers tons of games, and withdrawals are processed quickly in crypto. Customer support is efficient, and the overall platform is trustworthy. Definitely worth checking out for crypto gamblers.

11 May 2025
Unprompted review
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Reply from Bets.io

Dear Ryan MacDonald!
Thank you for the kind words!
We’re thrilled to hear that you’ve had a great experience with Bets.io — from the fast-loading site and wide game selection to smooth crypto withdrawals and efficient support. Your trust means a lot to us. Wishing you continued fun and success with your gameplay!

With respect,
Support Team Bets.io

Rated 5 out of 5 stars

One of my favorite casino

One of my favorite casino. I've had plenty of in/out payments since last year without any problems.

21 June 2025
Unprompted review
Bets.io logo

Reply from Bets.io

Dear Bence szabó!
Thank you so much for your kind words!
We’re thrilled to hear that Bets.io is one of your favorite casinos and that your deposits and withdrawals have always been smooth. Your trust means a lot to us — we’ll keep doing our best to provide you with a safe and enjoyable experience. Thanks for being with us!

With respect,
Support Team Bets.io

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