An excellent product, shipped in a timely manner. Our slippers are toasty warm and comfortable right out of the box. Fit and finish details are spot on. We opted for the rubber soles, and they work... See more
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I like that the company pays fair wages to the artisans. The slippers had a very strong odor that I have noticed with other direct Asian imports. Maybe this wears off with time. Despite following th... See more
Superb product and excellent service. Speedy response to emailed query and fast, efficient delivery to UK. Courier arrived within advised time frame, despite pressures caused by Covid and Christmas on... See more
Company replied
My experience was incredibly positive. I measured before ordering, but upon arrival they didn’t fit. (Pro tip: order one size larger, two sizes if you plan to wear with socks.) They were incredi... See more
Company replied
Company details
Written by the company
We are selling handmade wool felt slippers and other handmade wool felt products for the home. Fair Trade Certified
Contact info
PO Box 1350 Barrie Station Main, L4M 5R4, Barrie, Canada
- +1 647 874 6585
- info@betterfelt.com
- betterfelt.com
Comfortable
Really liked the pair I purchased in Kathmandu. The dog liked them too. I'm very happy with the replacement pair.
Incredible product with amazing…
Incredible product with amazing customer service. Very timely and a no brainer for footwear
Love the slippers
Love the slippers! I had trouble with the sizing but the folks at Betterfelt were great to work with and I am very happy with the slippers I received.
Very fair in complaint resolution
Very fair in complaint resolution. Committed to customer satisfaction.
Well-constructed
Well-constructed, true to size, cozy. Heel ‘wings’ make them easy to pull on.
Not what I would expect for almost £70
I order the high boot. They arrived very quickly, but the boots themselves were very narrow and quite uncomfortable. I have quite wide feet, so that’s a consideration. If you have wide feet, maybe look elsewhere. I expected the felt to be a bit softer. Also the make quality was not what I would expect for almost £70.
Very costly return
I like that the company pays fair wages to the artisans.
The slippers had a very strong odor that I have noticed with other direct Asian imports. Maybe this wears off with time. Despite following the sizing chart, the slippers were too small so I had to return them. Following Betterfelt's return instructions cost $46! I did not realize that Betterfelt US is actually in Canada and would be so expensive for return shipping. BEWARE!
Great service and excellent…
Great service and excellent craftsmanship. I look forward to buying different styles.
The total package
The total package. From the boots construction, its materials, and the feel of the wool, Betterfelt radiates quality and function. What can I say, my girlfriend loves hers!
Beautiful product
Beautiful product, great service. (I would have preferred the leather soled slippers, but you only had rubber for the second pair I ordered. Don't like them quite as much, but still very nice)
so warm that I sleep in them
comfortable for walking around the house and so warm that I sleep in them
The most beautiful well crafted wool boots ever - so much nicer than any i've seen
It took awhile to get here but man they are awesome - great workmanship and beautiful materials
Thanks for the beautiful boots
James
A great
I received the daisy boots as a Christmas gift but experience
I needed to make an exchange for larger size. The staff went out of their way to make sure my product would fit properly. When my boots arrived they were awesome.! I love them so much and wear them constantly in the house.
Great product
Great product, looks great, well made, feels great! Love the fair trade aspect, too!
Received replacement for wrong sized item
Ordered wrong size. Return and replacement was quick and hassle free. Great product!
Very well made
Very well made. Extremely comfortable. Just the right level of warmth. If these slippers last as long as I hope they do, they are an absolute win and worth every penny.
Very comfortable and cozy
Very comfortable and cozy! Your feet stay warm but not sweaty. We bought them for all our kids this Christmas.
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