Very good programme, clear and easy to follow. At 86 years old I could follow it well, and as a retired Chartered Physiotherapist I appreciated the thought that has gone into the build up of the progr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Unfortunately, I (76) had to stop the exercises after 5 days due to knee pain. My credit card had already been charged, but I politely asked for a refund, which I received after 3 days. Excel... See more
Company replied
The customer care specialist (Grace) was very helpful. I had several concerns and questions. I got a reply to my issues very quickly. She cleared up all my misunderstandings and provided clear instr... See more
Company replied
I had made a purchase from them but needed a refund because of a financial situation. They were very understanding and tried to lighten my burden by some compassion instead of "everything going by th... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem. Our website: https://betterme.world/
Contact info
Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, 8010, Paphos, Cyprus
- trust@betterme.world
- betterme-chair-yoga.com
4.3
Excellent
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The excerise was fine and easy to…
The excerise was fine and easy to navigate. When l decided to cancel my subscription l must not have completed it and kept getting billed. They refunded me my total amount. That is an upstanding company in my eyes.
23 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Dear Patty,
Thank you so much for your feedback.
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Customer Service Gives Good Vibes
Customer service worked with me quickly and efficiently when I decided to cancel my subscription.
20 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Sara!
It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks!
Kind Regards, Team BetterMe
Great support team
They are very great in communication and support based on the customer need. I highly appreciate their support as a customer. Wish them good luck in their future ventures.
20 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
We deeply value your review of the BetterMe experience and are genuinely grateful for your feedback.
We are pleased to know that the result is satisfying for you. So please don't hesitate to contact us whenever any assistance is needed 😉️
Kind regards, team BetterMe
Super Exercices
I recommend exercising with the Better me app, it is perfectly tailored. Also, the support from the Better me team is immediate and fast. Unfortunately, health problems have temporarily put me out of action, but I believe that I will return to exercising with Better me in the future.
17 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
Thank you kindly for leaving your feedback, Miroslava.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Reply from BetterMe Chair Yoga
Hello,
Thank you for leaving a comment about your experience, Judita.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
Beware
Beware. You will get an automatic renewal with no warning email.
Thank you for refunding the payment
13 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello, Debbie.
Thank you for this comment.
To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are glad that your request was successfully resolved. Our team is always available for assistance at trust@betterme.world.
Kind regards, team BetterMe
Excellent customer service
Excellent customer service. Really helped me out.
Thanks again
12 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hi Jamie,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
Great customer service!
I had a problem with the subscription and the handling was quick, very nice and effective.
8 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Inbal,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
Great customer service when needed
Great customer service when needed
1 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Anju!
It’s always a pleasure to serve our users. Many thanks!
Kind Regards, Team BetterMe
This is a complete scam
This is a complete scam. We have been unable to utilize the app, and have never used any aspect. Tried to cancel but still got charged.
This is under the account associated with
8 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello!
Thank you for contacting us.
BetterMe is a subscription-based service, and all the subscription details are clarified before and after the purchase.
The subscription renewal is an automated process that occurs unless you cancel the renewal.
A successfully canceled subscription can't be renewed.
Please check your inbox for more detailed info.
Kind regards, Team BetterMe
Willingness to accommodate and refund…
Willingness to accommodate and refund an unwanted purchase.
3 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Matthew!
Thank you for your feedback.
We appreciate you spreading the good word about your experience with BetterMe.
Kind Regards, Team BetterMe
I made enquiries for chair yoga but did…
I made enquiries for chair yoga but did not go ahead as I could not afford it. I cancelled on the 28th October. I received an auto reply (ID 10860734) on the 4th November. However £37.19 was taken out of my account on the 5th November. Once again I cancelled but £37.19 was taken out again today. Could you please reimburse me. I have been in touch with my bank.
I tried to email directly but not successful.
3 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello!
Thank you for contacting us.
Please check your inbox and let us know if there is anything else we can help you with.
Kind regards, Team BetterMe
graceful comapny
they team answered my request of terminating my membership quickly and nicely done.
6 November 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello there!
It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks!
Kind Regards, Team BetterMe
I was very pleased with BetterMe…
I was very pleased with BetterMe customer service. They are very attentive. They explained there are a lot of workouts available. Thank you BetterMe.
1 December 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello there!
Thank you for your feedback.
We appreciate you spreading the good word about your experience with BetterMe.
Kind Regards, Team BetterMe
They really help solve the problem.
it’s took just 3 days to receive the money back.
29 November 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hi there!
Thank you for your feedback, and thank you for choosing BetterMe. Have a great day!
Kind regards, Team BetterMe
Very professional team open to find solutions and…
People were very professional and helped me when I was confused about my issue. The team helped me with options and I appreciated their implication
25 November 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Alina!
Thank you for your feedback.
We're thrilled to hear that our team was able to assist you and provide clarity on your issue. Your appreciation means a lot to us!
Kind regards, team BetterMe
The Customer Service Team
The online customer service team was friendly and extremely helpful. They made every effort to resolve my issue in a timely manner.
27 November 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Genell,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome!
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
Good Customer Support.
27 November 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Matthias,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests.
Kind regards, team BetterMe
The support was amazing
The support was amazing, they responded to my requests within a few hours and they think about the customer, trying to understand individual situations.
28 November 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Sara!
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with our support team. Your feedback means a lot to us and motivates us to keep providing the best service possible. If you need anything else, don’t hesitate to reach out!
Kind regards, team BetterMe
Processed refund promptly
I had a mistaken charge to my account for a subscription and my message was received and processed the same day. Thank you
27 November 2024
Unprompted review
Reply from BetterMe Chair Yoga
Hello Selena,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests.
Kind regards, team BetterMe
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