I realised today that my subscription was not properly cancelled after 6 months. Rather than argue with me and point at contractual clauses, BetterMe refunded me completely as they realised it was an... See more
Company replied
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Thorough and responsive. Listened to my point of view. I really didn't appreciate the auto-renewal without much notice, and made my case. They listened and were responsive to my reasons and also did t... See more
Company replied
It's my favorite app for meditation and stress management. What I particularly like about it is the range of bite-size practices to choose from and calming sleep stories. The only time I had an issu... See more
Company replied
Hello. Customer Support at BetterMe was Outstanding, I was surprised. Little did I know they would provide a great service. I wanted to cancel my subscription but, when texting the support team, th... See more
Company replied
Company details
Written by the company
BetterMe: Mental Health — simple meditations and guided courses for mental well-being. Mindfulness is the key to a balanced life. BetterMe has a set of simple, practical relaxation methods for beginners and seasoned pros alike. Learn to calm down and find inner peace with guided practices. Just take a deep breath and get ready to start your soul-soothing journey.
Contact info
Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, 8010, Paphos, Cyprus
- trust@betterme.world
- betterme-mental-health.com
4.5
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick and efficient response to my email
Quick and efficient response to my email
21 June 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Julie, we greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Lovely team
The customer service team who work so hard to answer all our millions of tiny questions in a nanosecond were super friendly and helpful with my query. They gave me lots of options and then a no-quibble refund when i decided to cancel after 6 months.
16 June 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Thank you for leaving a comment about your experience, Cate!
We do our best to assist our user with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
Responsive and easy
I didn’t catch that auto fill used the wrong shipping address on my order. I emailed support in the evening and when I checked my emails early the next morning, they had updated it and let me know.
14 June 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Holly, we do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience at each step of the way.
So if you ever need any advice or assistance, our team is always at your service.
Kind regards, team BetterMe
Outstanding cutsomer service
I would like to express my gratitude for the refund and for dealing with my (annoying) request with respect. Your responses, although not to my liking at first, were informative but not disrespectful. Replies came fast, you did not leave me hanging in waiting for the answers.
I accept that reading small print is a must however if I could just kindly point out that most likely people who turn to your service are not feeling the best about themselves and obviously are getting your offer as a resort to make their lives and the feeling about their lives better and the small print is not a priority.
I will accept that I made a mistake although I am still sure that I paid a nice deal for 1 month and nothing else.
Please do know that current life situation is a bloody turmoil but your teams excellent customer service has not dampened it any further and I am really thankful for your kindness.
10 June 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Ieva,
Thank you so much for your marvelous review on your recent experience!
We can't help but be happy to know that you are pleased with the result, as well as communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.
Kind regards, team BetterMe
Very helpful friendly customer service
Very helpful friendly customer service
13 June 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Thank you so much for your review, Jade!
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
Kind regards, team BetterMe
The best meditation app I've tried
It's my favorite app for meditation and stress management. What I particularly like about it is the range of bite-size practices to choose from and calming sleep stories.
The only time I had an issue was a minor error in the course and it was fixed relatively quickly after my feedback. So it only strengthens my opinion on BetterMe Mental Health as the best meditation app I've tried.
26 January 2024
Unprompted review
Reply from BetterMe: Mental Health
Hi there!
We are delighted to hear your optimistic feedback!
Thanks for taking the time to review the app and share your opinion with other users and us. Here at BetterMe, we are always ready to assist and support you along the way. Feel free to reach us at trust@betterme.world at any time.
Kind regards, team BetterMe
Refund provided when requested.
I signed up with the app for an introductory price. It self renewed at a much higher price without my consent - there was difficulties cancelling it. I reached out to customer service and they refunded the amount of the self renewals. A satisfactory result.
28 March 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Very helpfull servicedesk.
2 April 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe.
I Was Surprised
Hello. Customer Support at BetterMe was Outstanding, I was surprised. Little did I know they would provide a great service. I wanted to cancel my subscription but, when texting the support team, they handled my situation with care and immediate action. Thank you BetterMe. I really appreciate the service provided. I will use your App.
21 March 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello Vincent,
Thank you so much for your marvelous review on your recent experience!
We can't help but be happy to know that you are pleased with the result, as well as communication with our team. It inspires us to work with even more dedication to make sure each user is satisfied. We appreciate your kind words.
Kind regards, team BetterMe
Excellent and diligent customer…
Excellent and diligent customer services, The attention to my request was immediate and that makes it an app for which I would like to pay.
23 March 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello! We're delighted to hear such positive feedback, and it's always a pleasure to serve our users. Many thanks! Kind regards, Team BetterMe.
There was a mix up with subscription…
There was a mix up with subscription and I had duplicates. They were quick to respond and rectify the issue!
2 April 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello! Thank you very much for sharing your feedback. It's always a pleasure to serve our users. Many thanks!
Kind regards, Team BetterMe.
Nice experience
Nice experience, and I was impressed with the customer service, Thank you..
1 April 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Thank you so much for your amazing feedback!
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
Kind regards, team BetterMe
Excellent billing customer service.
Prompt attention to my issue and it was resolved. Friendly and fast customer service!
25 March 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello! We're delighted to hear such positive feedback, and it's always a pleasure to serve our users. Many thanks! Kind regards, Team BetterMe.
Great customer service
The customer service I received has been excellent. The team responded to my questions very quickly and offered great solutions to my issues. Problems solved, and I am happy
28 March 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello,
Diana, we do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience at each step of the way.
So if you ever need any advice or assistance, our team is always at your service.
Kind regards, team BetterMe
Trying to get out of this app
I have asked and followed the instructions on how to leave this app a few times, But Im still getting alerts all the time on my phone. I dont need this,and it doesnt correspond to what I wanted or expected. Please, how can I escape from this app?I have paid 1 month, but really dont want to continue or have to pay anything more. Thank you for your attention and support
3 April 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello!
Thank you for your feedback.
I'm sorry to hear that something about BetterMe didn't meet your needs.
Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot.
This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Help me
The company that steals money from my card every month. stay away. Does anyone know how to get rid of it?
15 March 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello!
Thank you for contacting us and we are sorry that faced such an impressions regarding BetterMe.
BetterMe is a subscription-based product.
All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
The subscription renewal can be canceled manually via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
We are also always happy to help every user with any request.
Please email us at trust@betterme.world, or send us a 7-digit ID number from the auto-reply here. We would gladly assist you with your request and work towards finding a solution. We encourage you to get in touch, as we deeply value your input and treat it with the utmost seriousness.
Looking forward to your reply.
Kind regards, Team BetterMe.
They will steal your money.
They have deducted 6 months worth of subscriptions from my account but I can’t access the service. I have been asking for a refund since December and they ignored, only to deduct more money in February- about $30 more on top of what they already owe. Do not give your card details to this company.
7 March 2024
Unprompted review
Reply from BetterMe: Mental Health
Hello!
Thank you for contacting us. We are genuinely sorry to hear about your experience with BetterMe.
BetterMe is a subscription-based product.
All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
We've found your case, and we are happy to assist you. We are grateful for all your patience and cooperation and are eager to assist you further if you have any other questions or requests.
Kind regards, Team BetterMe
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