Better Music Reviews 

10,808
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I purchased a hard case for my Taylor GS Mini. Nathan ‘Noof’ spoke to me at length about the pros and cons vs the Aerocase I was considering- with no sales pressure at all. Kai assisted me with the sa... See more

Rated 5 out of 5 stars

Great service after my amp stopped working, fast and professional ,couldn't ask for a better outcome. No hesitation recommending them.5 stars

Rated 5 out of 5 stars

Five star place!!! Incredible sort of guitars!!! Amazing reports on each one with specifications, mesures and details, and prices are real world standars, its a wonderfull site construction!!! Its lik... See more

Rated 5 out of 5 stars

Positive experience despite me thinking that "in stock" meant it was in the shop. It was available from the warehouse so didn't get the product when I needed it. Staff did bend over backwards to t... See more

Company details

  1. Musical instrument shop
  2. Drum Shop
  3. Guitar Shop
  4. Musical instrument repair shop
  5. Piano Shop
  6. Sheet Music Shop

Information provided by various external sources

First opened over 35 years ago, Better Music is a wholly Australian owned and operated independent music store located in Canberra, ACT. We aim to provide you with the largest range of quality musical instruments, best prices and a high level of customer service during and after your purchase. In 2011, we launched our class-leading online store, and in 2013 we opened our doors to our brand new bricks and mortar store – the largest purpose-built musical instrument store in Australia. We look forward to doing business with you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(10,808)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am happy with better music however I…

I am happy with better music however I am annoyed as I wanted to purchase a $35 gift voucher that gets emailed and was going to be charged $10 delivery!!! That's not ok.

31 December 2021
Better Music logo

Reply from Better Music

Hi Jacqueline,
Thanks for your feedback, this information is hugely helpful! The automated minimum order fee attaching itself to gift vouchers is a glitch we though we had fixed. I've sent you an email with a couple of questions so we can figure out where the break was on our end.
Rest assured, we would have refunded the $10 fee for you! 😊
- Morgan (Online Sales Manager)

Rated 5 out of 5 stars

Positive experience despite me thinking…

Positive experience despite me thinking that "in stock" meant it was in the shop.
It was available from the warehouse so didn't get the product when I needed it.
Staff did bend over backwards to try to get it here asap, but Covid mucked that up.

Definitely recommend Better Music, but be wary of what In Stock means.

30 December 2021
Rated 5 out of 5 stars

Easy process

Easy process. Good communication. My order is still on its way, but that's expected and I'm able to track progress,

29 December 2021
Rated 5 out of 5 stars

Great!

Friendly, helpful & efficient service. Arrived the very next day! Extremely impressed, highly recommended!

28 December 2021
Rated 5 out of 5 stars

Really good online service

Really good online service. You told
Me you didn’t have what I wanted in stock. You showed me my options and it was delivered in 3 days. To Melbourne.
Special thx to Morgan. Very nice person and made my experience pleasant.
Thank you for the good work.

28 December 2021
Rated 5 out of 5 stars

Easy to follow website with great product information

Easy to follow website with great information on the products. I bought the Yamaha PSR E373 keyboard. All my knowledge about this product came from Better Musics product description plus research on the internet. Better Music are so professional and informative. Recommend their business highly.

28 December 2021
Rated 5 out of 5 stars

Great price, easy communication, swift action!

At 11 am with four shopping days left before Christmas I enquired about purchasing a particular amplifier for my daughter. My online chat friend confirmed that it was in stock and that it could possibly be delivered within a few business days couriers not withstanding…. With that being the best price and best delivery option I had come across I placed the order and got a shipping notification within two hours. the parcel arrived two days later! So stoked to get it in time. Thank you!

28 December 2021

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