BetterTan Swim 

Swimwear was comfy but just a little too small for my preference. The return policy is a little tricky to handle but I was able to communicate with a team member and they were able to handle all my requests!

The sizes are completely wrong and when you ask to return, they offer many things but never the full cost. They are not willing to pay for the return label, which is completely absurd since the cost of the return is higher than the item.

Terrible company, terrible policies, they should not be selling online at all.

Yeah…. Like the other reviewers stated this site is absolutely unprofessional a complete scam. Copy and pasted from my email: “We're more than happy to assist you with the return, however, the cost of the return is expensive so we'd like to offer you a 50% refund of the price for the item you wish to return or a store credit of the equivalent amount and you can use the items you have as a gift to someone special during a special occasion or holiday season. This will save you from the hassle of returning the items received.” What??? I did check the return policy and it said nothing about a 50 percent refund only. They also sent me the wrong bottoms. They sent me a thong when I ordered cheeky bottoms and the front of it doesn’t even cover my whole crotch (I’m a size 2 for reference ). Compete waste of money. I’m so mad I didn’t check the site reviews before purchasing, which is something I usually do.

This company is such a scam. I paid $110 for a bathing suit that does not fit. In order to start a return you have to email somebody and wait a week till they get back to you. I was then offered a code to purchase my next bathing suit which was $40 off my next purchase. They said for me to “gift” the original bathing suit and purchase another at $70. I was not happy with this response, they followed up with an email stating to ship the return to Bulgaria to a random person at my expense. They did remind me that I have 30 days from receiving the bathing suit to return it so now I am already two weeks down. Just trying to communicate how to return the bathing suit. by the time this bathing suit gets to Bulgaria it will be over 30 days and I will be out all of the money. do not shop Better Tan Swim! The suit is cheap. Sizing is so far off!

Update.. months later. Still waiting for my refund with 5-6 unanswered emails from this company. I’ll dispute this on my credit card as I see this is the only way.

Extremely misleading return policy. Their refund is not a full refund (only 50% offered despite being new, no tags removed, unworn) or they make you get store credit. This is despite their swimsuits being low quality and extremely small, cheap feeling material. Do not buy from this company.

Customer service is rude and non responsive.
Sizing is inconsistent and return policy must be read in full. I canceled my order before they shipped it and they still sent it out and refused to cancel. I begged for a return or exchange for larger size because the sizing was grossly wrong from regular sizes and they refused and eventually stopped replying to my emails. At least, if they would exchange my suit, I would be able to actually wear it.
Don’t buy, quality is also poor for the price. Into the garbage it goes.

Helpful customer service. They were quick with a response when I had a sizing issue, and they started an exchange quickly. Although I did have to pay to send the package back, it was worth it for me because I really wanted one of their bathing suits. Out of pocket return fees is something to be aware of if you live far away from the company. Another tip— to me, their sizing runs small. However, my experience with their customer service team was easy! I would order from them again now that I know my size on their website :)

I ordered my normal size for a one piece that was about $110. It didn’t fit but to return it I’d have to pay for shipping myself which to Bulgaria the cheapest I could find was $70. After a good amount of back and forth they offered me a 50% refund and I keep the swimsuit. I appreciate the gesture and at least I get some money back. And, will give the swimsuit to a friend 🤷‍♀️