The Vet and Vet tech were amazing, completely understanding my unsocialized, semi-feral cats, not wanting to do anything to upset them during the visit. They came up with a plan, provided the items fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I, unfortunately, cannot recommend Better Vet. I was not informed that the provider would be unable to prescribe anything for a virtual visit, which we just needed antibiotics. The provider was so rud... See more
Company replied
The BetterVet team that came for my cat's annual wellness appointment was excellent! They took the time to get to know my cat before rushing in to the exam and vaccines which was really important for... See more
I am ditching my current pet insurance and signing up both my cats with Better Vet. Dr Posey and tech Jenna were so incredible I can’t say enough. My cat is very shy with strangers and they were so ca... See more
Company replied
Company details
Written by the company
Portland area pet owners can now experience stress-free, in-home veterinary care with BetterVet, your trusted mobile vet in Portland, OR.
Contact info
Service Area Business, 97204, Portland, OR, United States
- (503) 896-8997
3.9
Great
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Vet and Vet tech were amazing
The Vet and Vet tech were amazing, completely understanding my unsocialized, semi-feral cats, not wanting to do anything to upset them during the visit. They came up with a plan, provided the items for me to try to resolve the issue, and will come back if necessary. It was not as expensive as I expected either! I will be recommending them to all pet owners I know.
24 September 2024
Unprompted review
They were so kind to Dakota
They were so kind to Dakota. They made it as easy on her as possible. I’ll definitely use them again.
21 August 2024
Unprompted review
Excellent experience with BetterVet
The BetterVet team that came for my cat's annual wellness appointment was excellent! They took the time to get to know my cat before rushing in to the exam and vaccines which was really important for a not stressful experience for my cat. I would highly recommend them!
19 August 2024
Unprompted review
Be Careful! Better Vet is NOT BETTER
I, unfortunately, cannot recommend Better Vet. I was not informed that the provider would be unable to prescribe anything for a virtual visit, which we just needed antibiotics. The provider was so rude, unhelpful, condescending, and tried to force onto me the “Better Vet Products”, as that seems to be the whole plan. The miscommunication was one thing, but the providers agfeessive & spicy demeanor & behaviors is what pushed me over the edge. I contacted the customer service line & the individual who answered the phone was clueless & help less. She was like a dispatcher & xouldnt do anything nor could she direct me to someone who could. Just a very badly ran & mismanaged quick attempt at a cash grab. Go to a real vet for the same price & receive actual care, you’ve been warned. Good luck all!
18 April 2024
Unprompted review
Reply from BetterVet - Portland
Dear John,
We sincerely apologize for the negative experience you had with our services. Your feedback is important to us and we are always working towards finding a solution to make things right.
Our team of doctors is dedicated to providing the highest quality care for your beloved pet. However, please note that we are only able to dispense medications for pets that we have previously seen. Our telehealth visits are designed to offer guidance and recommendations for your pet's well-being. For established patients that we have seen within the past year, we do offer telemedicine visits.
We regret any confusion or miscommunication that may have occurred during your interaction with us. In order to further investigate and resolve this matter, we kindly request that you contact us at 888-788-1165 or email us at support@bettervet.com. Your account information was not accessible, and we would appreciate the opportunity to gather more details from you.
Thank you for your patience and for choosing BetterVet. We value your business and look forward to resolving this issue for you.
Best regards,
The BetterVet team
The vet and tech arrived on time and were professional
The vet and tech arrived on time. They were personable and professional at the same time. They made friends with my dog through the treats I supplied. I helped them with him and he was perfect gentleman. They were kind and gentle. The only time I needed the muzzle was with the nail trim which he really doesn’t like. The appointment was done in a timely manner.
1 May 2024
Unprompted review
Reply from BetterVet - Portland
Hey Lisa,
Thanks a bunch for sharing your experience with us! We're thrilled to hear that our vet and tech made a positive impression on you and your furry friend during their visit. Making friends with treats sounds like a winning strategy! 😊
It's fantastic to know that your dog felt comfortable and behaved like a perfect gentleman. We always aim to be kind and gentle, and we're glad that approach worked well for your pup. And hey, we totally get that nail trims can be a bit tricky - we appreciate your understanding!
If you ever need anything else or have more questions, just give us a shout. We're here to help!
I am ditching my current pet insurance…
I am ditching my current pet insurance and signing up both my cats with Better Vet. Dr Posey and tech Jenna were so incredible I can’t say enough. My cat is very shy with strangers and they were so calm and gentle they were able to take great care of her. No more terrifying trips to the vet and trying to get them into a carrier. I recommend Better Vet to everyone. Awesome. They are angels. They even calmed me down since I was so worried about my cat. Had bloodwork results back the next day. I’m all in with Better Vet.
20 February 2024
Unprompted review
Reply from BetterVet - Portland
Thank you, Kathleen, for sharing your wonderful experience with Dr. Posey, tech Jenna, and BetterVet in Portland.
We're thrilled to hear about the positive impact our team had on both you and your shy cat, making the veterinary care process calm, gentle, and stress-free. It's great to know that the quick turnaround on bloodwork results and the overall experience have led you to choose BetterVet for your cats' care needs.
We're committed to providing compassionate, convenient care that eases the worries of pet parents and makes veterinary visits a positive experience for pets. Your recommendation and trust in us mean the world, and we're excited to have you and your cats as part of the Better Vet family.
Welcome aboard, and we look forward to continuing to provide you and your pets with the same level of care and dedication.
Dr.Posey was great as well as her tech
Dr.Posey was great as well as her tech. Planned ahead for my 1 nervous dog and this made the visit much easier for our dogs, as well as Dr.Posey being a joy to deal with. Compassionate people. Thank you
23 January 2024
Unprompted review
Reply from BetterVet - Portland
Thank you, Cathleen, for sharing your positive experience with Dr. Posey and her tech in Portland.
We're so pleased to hear that their planning and compassionate approach made the visit easier for your nervous dog and that you found Dr. Posey a joy to deal with.
Our team is dedicated to making veterinary care as stress-free as possible for pets and as pleasant as possible for pet parents. Your kind words mean a lot to us, and we're grateful for the opportunity to care for your dogs.
Thank you for choosing BetterVet, and we look forward to continuing to provide you with compassionate service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.