BetterVet prescribed GenOne Spray for my cat. The pharmacy/veterinary prescription label was placed directly over the manufacturer’s labeling on the bottle. I later peeled off the prescription lab... See more
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DVM Scott Perry has provided well measured advising again and again. Our adopted field retriever has met with very favorable outcomes following careful oversight well informed with Dr Perry's co... See more
Company replied
Dr. Rensema and his assistant, Adire (sp?), were professional and relaxed throughout the yearly exam of, Solo, our 90 lb Belgian Malinois. Solo remembered Bryan, (Dr. Rensema) from past visits, and... See more
Dr. Tunison was attentive, understanding, and very caring. This was my first time using a mobile vet service. My little guy has a hard time with anxiety since he lost his eyesight last year. This serv... See more
Company replied
Company details
Written by the company
BetterVet operates on the principle that pet healthcare should be convenient, comprehensive, and compassionate. By offering mobile veterinary services, BetterVet eliminates the need for stressful trips to the veterinary clinic, making it easier for pets to receive the care they need in the comfort of their own home. Services offered by BetterVet typically include: Wellness Exams: Routine check-ups to assess the overall health of pets and to detect any potential health issues early. Vaccinations: Essential immunizations to protect pets from various diseases. Sick Visits: Consultations and treatments for pets experiencing illness or discomfort. Chronic Disease Management: Ongoing care for pets with chronic conditions such as diabetes, arthritis, or heart disease. End-of-Life Care: Compassionate euthanasia services in the privacy and comfort of the pet's home, allowing for a peaceful farewell. Diagnostic Services: Including blood work, urinalysis, and fecal tests, often with on-the-spot results due to mobile laboratory capabilities. Pharmacy and Prescription Services: Direct delivery of medications, making it convenient for pet owners to receive what their pets need promptly. Technology Integration BetterVet leverages technology to enhance its services and customer experience. This includes: Mobile App and Online Booking: An easy-to-use platform for scheduling appointments, accessing pet health records, and communicating with the veterinary team. Telehealth Services: Virtual consultations for pet owners seeking advice or follow-up care without the need for an in-person visit. Geographic Reach BetterVet started with a focus on serving specific areas but has been expanding its reach to cover more regions. The goal is to provide accessible mobile veterinary care to pet owners in various cities and towns, offering a convenient alternative to traditional veterinary clinics. The Team BetterVet's team consists of licensed veterinarians and veterinary technicians who are passionate about animal health and committed to providing the highest level of care. The mobile nature of the service allows these professionals to spend more quality time with each pet and owner, leading to personalized and thorough care. Mission and Philosophy BetterVet's mission is to make veterinary care more accessible, less stressful, and more convenient for pets and their owners. The company believes in treating every pet as if it were their own, with a focus on preventive care, education, and transparency. Customer Experience BetterVet places a strong emphasis on customer experience, aiming to make every interaction positive and stress-free. This includes flexible scheduling, transparent pricing, and compassionate service from every member of the team. Environmental and Social Responsibility While specific initiatives may vary, mobile veterinary services like BetterVet often contribute to reduced carbon footprints by decreasing the number of vehicles traveling to veterinary clinics. Additionally, they may engage in community outreach and education programs to promote pet health and welfare. For the most current information on BetterVet, including services offered, areas served, and booking procedures, it's best to visit their official website or contact them directly.
Contact info
60 Massachusetts Ave, 02115, Boston, United States
- (888) 788-1165
- support@bettervet.com
- bettervet.com
4.2
Great
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Can't recommend highly enough!!
Everything about this whole experience was great. After I made the appointment I was sent a comprehensive form to fill out about my cat (7 years old) - symptoms. medical history, personal traits, diet and anything else I wanted to add. I was sent a reminder of the appointment a day or two in advance. Following advice on Bettervet's web, I put my cat in the bathroom when the vet arrived. Otherwise it would have been impossible, even for me, to hold her for an exam. The vet & her assistant entered the bathroom without me and after a few initial meows, it was quiet and they examined her, weighed her and shaved a small patch on her back where she had irritation. When done, they left some spray antibiotic to apply for a week. Because of the questionnaire, they knew that I couldn't get her to take pills.
I only wish there had been vets who made house calls starting a long time ago. Would look forward to recommending them!!
9 April 2024
Unprompted review
Reply from BetterVet
Hi Anita,
Thank you so much for your glowing review! We're thrilled to hear that your experience with BetterVet was great from start to finish.
We're glad that our vet and assistant were able to examine your cat comfortably and provide the necessary treatment. Your recommendation means the world to us!
If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
Cat Home Exam
Devon was very friendly. Only disappointment was that my cat’s weight was not taken.
12 April 2024
Unprompted review
Reply from BetterVet
Hi Zina,
Thank you for sharing your feedback with us. We're glad to hear that Devon provided friendly service during your cat's home exam. We apologize for the disappointment regarding your cat's weight not being taken.
Your feedback is valuable to us, and we'll make sure to address this issue to ensure a more comprehensive examination in the future. If you have any further concerns or questions, please don't hesitate to reach out. We're here to help!
Great Option For Care at Home
This type of service is great. I've never used a mobile vet before, but I could not get my injured dog in the car due to his knee. The vet came to the house and was able to verify the injury and prescribe meds on the spot. My dog showed improvement within 2 days. I'm very grateful for the option to have my dog cared for in the comfort of our home.
12 April 2024
Unprompted review
Reply from BetterVet
Hi Denise,
Thank you for sharing your experience with us! We're delighted to hear that BetterVet provided a great option for your dog's care at home. We understand the challenges of transporting an injured pet, and we're glad that our mobile vet service was able to provide timely and effective care for your dog's knee injury.
It's heartwarming to hear that your dog showed improvement within just two days. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We're here to help!
The Vets were extremely good with my…
The Vets were extremely good with my dog.
11 April 2024
Unprompted review
Reply from BetterVet
Hi Robin,
Thank you for your feedback! We're delighted to hear that our vets provided excellent care for your dog. Ensuring our furry patients feel comfortable and well-cared for is always our top priority. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Prompt pleasant service at a good price…
Prompt pleasant service at a good price and always satisfied with the service I get through BetterVet. Excellent option for those who don’t want to go away from the home and they’ve always met my nails and my dog is smiling all the time.
11 April 2024
Unprompted review
Reply from BetterVet
Hi Mark,
Thank you for your kind words! We're delighted to hear that you've had prompt, pleasant service at a good price with BetterVet.
It's wonderful to know that we've been able to meet your needs and provide a convenient option for you and your dog. Seeing your dog smile is the best feedback we could ask for!
If you ever need anything else or have further questions, please feel free to reach out. We're here to help!
Knowledgeable friendly clinicians
Knowledgeable friendly clinicians, prompt and friendly.
9 April 2024
Unprompted review
Reply from BetterVet
Hi Clayton and Elena,
Thank you for your kind words! We're glad to hear that you found our clinicians knowledgeable, friendly, and prompt.
Providing excellent care with a friendly approach is what we strive for at BetterVet. If you have any questions or need further assistance, please don't hesitate to reach out.
We're here to help!
Quite Pleased...
This was my family's first experience with BetterVet -
Pittsburgh. We were pleased with the genuine care and concern for our 14 year old cat's wellbeing. Our questions were answered. Prompt follow-up and steps toward improved health were clearly outlined.
8 April 2024
Unprompted review
Reply from BetterVet
Hi Lisa,
Thank you for sharing your experience with us! We're thrilled to hear that you and your family had a positive first experience with BetterVet in Pittsburgh.
Providing genuine care and concern for your 14-year-old cat's well-being is our top priority, and we're glad to hear that your questions were answered and that you received prompt follow-up and clear steps toward improved health.
If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
Profits more than people and pets
DO NOT FALL FOR THE WELLNESS PLAN SCAM. This company is absolutely more concerned with profits than people. While they may have some individual vets or care providers who are nice, the company culture is completely disinterested in pet welfare except to the extent they can continue to make money off of you. The corporate vet model has done a real disservice to the industry as a whole. I feel stupid for not having realized what this company is before booking our first appointment with them a few years ago. The first appointment was fine, but it's all been downhill from there. We were trying to keep continuity of care and stick it out with BetterVet, but finally hit the breaking point of no return with their current business model.
8 April 2024
Unprompted review
Only bother if it is end of life care
Only bother if it is end of life care. They will not cancel the service even when I had to take the cat to a normal vet to get diagnoses of hyperthyroidism. They kept saying it was anxiety.
Now they send emails saying I am
NPS - Detractor
Hi Team,
There's a new DETRACTOR 🙁
sad-and-depressed-dog-with-tears
Waste of money! They run tests and don't share the results! Several visits in person, online and with 3 different doctors. Only thing the doctors were willing to do was for anxiety or fleas. My cat had an ear infection, and hyperthyroidism. They left my cat in pain, taking 800+ dollars without caring to fix the problem.
17 January 2024
Unprompted review
Great Experience!
Dr. Tunison was attentive, understanding, and very caring. This was my first time using a mobile vet service. My little guy has a hard time with anxiety since he lost his eyesight last year. This service provided quality care right at home in a comfortable environment which was less stressful for both of us. Definitely will use again.
4 April 2024
Unprompted review
Reply from BetterVet
Hi Kimberlyn,
Thank you for sharing your experience! We're thrilled to hear that Dr. Tunison provided attentive, understanding, and caring service for your little guy. It's wonderful to know that our mobile vet service offered quality care in the comfort of your home, easing the stress for both of you.
We're honored to have been able to make a positive impact, and we look forward to serving you and your furry friend again in the future.
On time, great service, kind vet and aid
On time, great service, kind vet and aid.
5 April 2024
Unprompted review
Reply from BetterVet
Hi Scott,
Thank you for sharing your feedback! We're glad to hear that you had a positive experience with our team. Being on time, providing great service, and ensuring kindness are all priorities for us at BetterVet. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Dr Kamaryn is great!
Dr. Kamaryn to care of my cat Binx's respiratory condition and made him well again. I can't thank her enough for such a stress free visit to the vet. He is not uptight now at all, and didn't even hide under the bed. It's like he didn't have a vet visit at all!
3 April 2024
Unprompted review
Reply from BetterVet
Hi Andrew,
We're thrilled to hear about Binx's positive experience with Dr. Kamaryn! It's wonderful to know that she was able to effectively address his respiratory condition and make his visit stress-free. We understand how important it is for pets to feel comfortable during veterinary visits, and we're delighted that Binx is feeling more relaxed now.
Thank you for trusting us with his care, and please don't hesitate to reach out if you need anything else.
The vet and tech and helper themselves…
The vet and tech and helper themselves were great. The only reason it’s not five stars is because it was a slight miscommunication and disconnect on the billing with the insurance.
3 April 2024
Unprompted review
Reply from BetterVet
Hi Carlos,
Thank you for sharing your feedback with us. We're glad to hear that you found the vet, tech, and helper to be great during your visit. However, we apologize for any miscommunication or disconnect you experienced with the billing process. We strive to provide excellent service in all aspects of your pet's care, including billing and insurance matters.
Your feedback is valuable to us, and we'll use it to improve our processes moving forward. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out.
Great experience with anxious Cat
The vet and assistant were so gentle and patient with our cats!! Very through and helpful.
4 April 2024
Unprompted review
Reply from BetterVet
Hi Andrea,
Thank you for sharing your experience with us! We're thrilled to hear that our vet and assistant provided gentle and patient care for your anxious cats. Ensuring that pets feel safe and comfortable during their visit is one of our top priorities.
We're also glad to hear that you found the service thorough and helpful. If you ever need anything else or have further questions, please feel free to reach out. We're here to help!
Dr Kristin and Jordan ONLY!
Dr Kristin and Jordan were awesome. They were able to work with my 100 German shepherd comfortably and without hesitation.
28 March 2024
Unprompted review
Reply from BetterVet
Hi Toni,
Thank you so much for your kind words about Dr. Kristin and Jordan! We're thrilled to hear that they were able to work comfortably with your 100-pound German Shepherd without hesitation. Providing quality care while ensuring both pets and owners feel at ease is our top priority. If you ever need anything else or have further questions, feel free to reach out. Your trust means the world to us.
Compassionate, caring, professional, and respectful.
The veterinary staff are very, very compassionate while also being extremely professional. My cat loves Dr. Wilson.
28 March 2024
Unprompted review
Reply from BetterVet
Hi Linda,
Thank you for your kind words! We're thrilled to hear that you found our veterinary staff to be compassionate, caring, professional, and respectful. It's wonderful to know that your cat loves Dr. Wilson; building strong bonds with our furry patients is something we deeply value. 🐱💕
If you ever need anything or have any questions, please don't hesitate to reach out. We're here to provide the same level of care and support for you and your furry friend.
Super friendly staff
Super friendly staff - worked quickly and were very nice to my cats.
28 March 2024
Unprompted review
Reply from BetterVet
Hey Glo,
Thanks for sharing your experience! We're delighted to hear that our staff was super friendly, quick, and nice to your cats during your visit. Making sure both you and your pets feel comfortable and well taken care of is always our goal. 🐾
If there's anything else we can do for you or your furry friends, just let us know. We're here to help!
Reply from BetterVet
We're sorry to hear that your experience with BetterVet wasn't up to your expectations. We value your feedback and would appreciate the opportunity to learn more about your visit so we can address any concerns you may have. If you're willing, could you please provide us with more details about your experience? Your insights will help us improve our services and ensure that we meet your needs in the future. Thank you for taking the time to share your feedback with us.
First time client
First time client, Cameron and Dr. Tran were friendly, nail trim was a bit overpriced for back claws only! My cat experienced some discomfort overnight which kept me up all night, his paws were sore from nail trim and some bleeding. Overall a good visit.
26 March 2024
Unprompted review
Reply from BetterVet
Hey Valerie,
Thank you for choosing BetterVet and for sharing your first experience with us. We're glad to hear that Cameron and Dr. Tran were friendly during your visit. However, we're concerned about your feedback regarding the nail trim pricing and the discomfort your cat experienced afterward. We aim for every service to be both valuable and comfortable for our patients, and it sounds like we have areas to improve upon in this case.
We take your feedback seriously and will look into the matter to ensure our services meet the high standards we set for care and pricing. Your cat's well-being is our top priority, and we're sorry for any stress this has caused both of you.
If there's anything we can do to assist further or if you'd like to discuss this situation in more detail, please don't hesitate to reach out. We're here to help and ensure your cat recovers quickly and comfortably.
Vets who truly care
Vets who truly care, knowledgeable and take time to explain everything. I had a pleasure meeting doctor Kuppek and her assistant and was blown away by their professionalism and how they handle their cats patients, as well keeping in touch with labs updates.
Reaching out to BetterVet customer support with some extra questions was pretty easy as well.
So far I have had a great experience and glad that I found a mobile healthcare provider for my cats.
26 March 2024
Unprompted review
Reply from BetterVet
Hey Tamara,
We're so pleased to hear about your great experience with Dr. Kuppek, her assistant, and the rest of the BetterVet team. It's wonderful that their care, knowledge, professionalism, and communication made such a positive impression. Keeping you informed and involved in your cats' healthcare is a priority for us, and we're glad this was reflected in your interactions with both our veterinary and customer support teams. 🐱💼
Thank you for choosing BetterVet for your mobile healthcare needs. We're delighted to have you and your cats as part of the BetterVet family and look forward to continuing to provide you with high-quality care.
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