Trusted Licensed Sites UK - Top Picks 2026 🇬🇧 Reviews 

I emailed support about the cashout issue and they closed my ticket immediately. The reply that came back later didnt solve anything and felt like they hadnt read my message.

Received my cashback reward but it was about half what the terms said I should get. Asked support why and they just repeated the same line without actually answering.

The confirmation email they promised never landed in my inbox or spam. Customer support was vague about why and just kept saying try again later. Not helpful.

The live chat queue on weekends is absolutely ridiculous. Waited over an hour last Saturday and the agent rushed through my issue in under two minutes.

Got verified after sending my documents. Couple of days pass and I want to withdraw, suddenly they need the exact same verification papers again. The whole process felt like they didnt actually process it the first time.

Deposited 100 and was promised 25 cashback. After couple of days nothing showed up. When I asked live chat they said it was pending, then they closed the chat while I was mid sentence.

Account locked for verification right after I won. Support said they needed a document but the upload page didnt specify what format they actually wanted.

Set a 100 pound weekly limit but deposited 250 two days later without any issues. The account showed the limit was confirmed but it clearly wasn't working. Bit frustrating that it took effect so late.

My 600 dollar withdrawal was divided into multiple payments over several days. Would have been nice to know this before I requested the payout tbh.

Got stuck in a bonus round yesterday and the whole game just stopped. Restarted it and the bonus was over but my wallet showed no change whatsoever. Tbh the response from support was pretty unhelpful.

The withdrawal page showed different wagering progress than what was explained in the bonus details I read before depositing. Confusing system and no prior clarification.

They said withdrawals take 24 to 48 hours. Mine has been sitting there for 6 days now and every time I ask support they give me a different answer about what's happening.

They sent the confirmation link but it expired before I could click it. When I asked for a new one, support took 3 days to respond.

They emailed me about a weekend bonus that was meant to run through Tuesday. I checked Monday morning and it was gone. Live chat kept saying theyd look into it but never got back to me.

They sent me a promotion code valid til end of week. I logged in couple of days later and the bonus had vanished. Live chat told me it expired but wouldnt say when exactly.

Tried to withdraw and the payment got broken up into smaller amounts on different dates. Support said this was standard but never mentioned it before.