I always seem to enjoy their fair gameplay for few weeks, quick pay out on an odd £100 win here n there, then I won £1600 again fast payout. Then they approached me for a review of their site which I... See more
Company replied
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Review summary
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What people talk about most
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So this is an online casino like any other - you WILL be robbed blind. Hower, unlike many - their deposit and withdrawal system is easy and fair. The sports betting is quite good too. One terrible fac... See more
Company replied
WHAT HAS HAPPENED TO THE BETTOM ONLINE SITE, TWO DAYS NOW JUST A BLUE BLANK PAGE, BEFORE THIS IT WAS A VERY GOOD SITE, FAIR , AND FAST PAYOUT, HAVING ASKED AI THE COMPANY IS STILL TRADING, AND IT IS S... See more
Company replied
Reading the reviews i wonder if anyone has ever won anything on this site, or have they all slinked away into bed hating themselves and their bad decisions on life? 😆 I only gambled £17 and it went d... See more
Company replied
Company details
- #28 of 49 best companies in Online Casino or Bookmaker
About BetTom
Written by the company
BetTom is your brand new destination for online sports betting and casino gaming. We are based in the UK and are fully regulated by the Gambling Commission and are committed to delivering an experience that’s fast, fair and packed with value. We pride ourselves on lightning withdrawals and superb customer service!
We offer Best Odds Guaranteed on all UK & Irish horse racing and greyhound racing (T&Cs Apply). You get 50% back on your first day sportsbook losses up to a £25 free bet welcome offer for new sportsbook customers and 50% back on first day losses up to £50 in casino bonuses. Whether you're into football, racing, slots or live casino, BetTom is designed to deliver a smooth, secure and rewarding experience.
- Licensed & regulated in the UK
- Instant withdrawals
- Best Odds Guaranteed (UK & Irish racing)
- Regular promotions and offers
- Responsive UK-based customer support
We’re here to raise the bar for what you expect from your bookmaker.
Why Pick BetTom Sportsbook & Casino?
Written by the company
- Instant Withdrawals
- BetTom aims to process all withdrawals instantly meaning your winnings will be paid and within your bank lightning fast!
- Welcome Offers
- As a new BetTom customer you can get 50% back on your first day losses as a free bet up to £25 on the Sportsbook or 50% back as bonus slot funds up to £50 on the BetTom Casino.
Best Odds Guaranteed
BOG On All UK & IRE Racing
We offer Best Odds Guaranteed from 10 am every day on all UK & Irish Horse racing and Greyhound Racing.
Contact info
United Kingdom
- bettom.com
3.4
Average
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Roy was really helpful and was quick to…
Roy was really helpful and was quick to communicate. Would highly recommend!
10 June 2026
Unprompted review
Reply from BetTom
Hi Louie
Thank you so much for taking the time to leave us such a lovely review!
It's fantastic to hear that Roy was able to help you quickly and efficiently, we'll be sure to pass your kind words on to him. He'll be really pleased to hear the great feedback.
We hope to continue delivering the same high level of service every time you visit us.
Best Wishes
BetTOM Support
Great and easy to use payments instant
10 June 2026
Reply from BetTom
Hi Steven
Thank you so much for the lovely review.
We're really pleased to hear you've found our payment process quick and easy to use. We work hard to make sure transactions are as smooth and seamless as possible for our customers, so it's great to know it's hitting the mark.
We hope to keep delivering the same great experience for you!
Best Wishes
BetTOM Support
Good service
Good service, quick and with lots of options.
Thought there may have been more bonuses, but great site.
3 June 2026
Reply from BetTom
Hi Barry
Thank you so much for the lovely review, we really appreciate you taking the time.
We're delighted to hear you're enjoying the site and finding our service quick with plenty of options. That's exactly what we strive for at BetTOM.
Promotions and free bets can vary depending on account activity, eligibility criteria, and marketing preferences, but we understand your disappointment in this area as well.
If you ever need any assistance in the future, we're always here to help.
Best Wishes
BetTOM Support
Reply from BetTom
Hi Ryan,
Thank you so much for the kind words and for taking the time to leave us a review!
We're really pleased to hear you're enjoying the site and that our withdrawal process has been working well for you. Fast and hassle-free withdrawals are something we pride ourselves on, so it's great to hear it's making a difference.
If you ever need any assistance in the future, we're always here to help.
Best Wishes
BetTOM Support
My account just got closed for no…
My account just got closed for no reason after I made a £100 deposit and I've placed a bet .
(Following a review of your account by the senior trading team, your BetTOM account has been closed, therefore you will not be able to access any BetTOM product.) This casino is a scam !! I'll report them to a gambling commission anyway.
10 June 2026
Unprompted review
Reply from BetTom
Hi there
Thank you for taking the time to leave your feedback, and we're sorry to hear you're unhappy with the outcome of your account review.
We understand how frustrating this must feel. However, account reviews are occasionally carried out by our senior trading team, and while we are unable to discuss the specific details of individual cases publicly, we can assure you this process is conducted fairly and in accordance with our terms and conditions.
If you'd like to discuss this further, please don't hesitate to contact our customer services team directly and we will do our best to assist you.
Best Wishes
BetTOM Support
How can I even reach customer support…
How can I even reach customer support team when they are not being helpful. Instead of helping resolve the issue, they called me a liar and decided to close my account? Is that being helpful at all?
9 June 2026
Unprompted review
Reply from BetTom
Hi there
Thank you for your review.
We are sorry to hear that you felt the interaction with our customer support team was not handled to your satisfaction, and we understand this has been a frustrating experience.
We want to assure you that your case was investigated thoroughly, and we can confirm that no issues were identified with your gameplay during this process.
However, following our investigation, it was determined that our Terms and Conditions had been breached in relation to the opening of a duplicate account. These policies are in place to meet our regulatory and responsible gambling obligations, and we are required to act on any breach identified, irrespective of the circumstances.
The decision to close your account was made solely on this basis and in accordance with our terms. We appreciate that this is not the outcome you were hoping for, and we regret any upset caused by the manner in which this was communicated to you.
Best Wishes
BetTOM Support
Very friendly site payout straight away…
Very friendly site payout straight away I would recommend it to anyone
8 June 2026
Reply from BetTom
Hi Stephen
Thank you so much for your kind words!
We're thrilled to hear you had a great experience with us. Fast payouts and a friendly service are things we truly pride ourselves on, so it means a lot to hear that shining through.
We really appreciate you recommending us and we hope your experience continues to be a positive one.
Best Wishes
BetTOM Support
great site and fast pay out
31 May 2026
Reply from BetTom
Hi Thomas
Thank you for taking the time to leave a review. We're delighted to hear you had a positive experience and that your payout was processed quickly.
We look forward to continuing to provide you with a great service!
Best Wishes
BetTOM Support
Decent don't miss out using other sites…
Decent don't miss out using other sites this one's got great support help with issues promptly, especially Jim from there team 👌🏼
7 June 2026
Unprompted review
Reply from BetTom
Hi Joseph
Thank you so much for the lovely review.
We're really glad to hear our support team has been helpful and that any issues were dealt with promptly. We'll make sure to pass your kind words on to Jim, he'll be thrilled to get a personal mention!
We hope to keep delivering the same great experience for you.
Best Wishes
BetTOM Support
One off worst casinos
One off worst casinos , bonuses are non existent if your lucky get one the win is dreadful.
5 June 2026
Unprompted review
Reply from BetTom
Hi Zoe
We're sorry to hear you feel this way and appreciate you taking the time to leave your feedback. We strive to provide an enjoyable experience for all of our players and we're disappointed to hear we've fallen short on this occasion.
We'd really welcome the chance to discuss your experience further, please reach out to our support team who will be happy to help and ensure you're getting the most out of your time with us.
Best Wishes
BetTOM Support
Only joined recently so far so good…
Only joined recently so far so good lots of great games rapid withdrawals which is a huge bonus, my only gripe ( I realise they have to ) is that they continue to message me about my game time, at 61 I am fully aware of what I can and cannot afford to lose. I don't think they are a high roller site as the most I have ever deposited is 39£ in one go and they still email me
7 June 2026
Reply from BetTom
Hi Angela
Thank you so much for the wonderful review and welcome to BetTOM.
We're thrilled to hear you're enjoying the games and that our withdrawal speed has impressed you.
We completely understand your frustration regarding the responsible gambling messages, and we truly appreciate your patience with them. As a licensed operator we are required to send these communications to all of our players regardless of deposit levels, and it's never our intention to cause any annoyance. We can assure you it comes purely from a place of care for all of our players.
If you'd like to discuss your communication preferences, please don't hesitate to reach out to our support team, we're always happy to help.
We hope you continue to enjoy everything the site has to offer!
Best Wishes
BetTOM Support
Past BlackJack Hands
Past BlackJack hands on virtual casino for dealer: 74% have been 18 - 20 cards .. 15% have been 21 cards. The dealer literally has a 89% chance in my games to at least have an 18 card. If the RNG chances were fair, that number would be the same for me. I got a 13-16 card for 70% of my hands.
7 June 2026
Unprompted review
Reply from BetTom
Hi Michael
Thank you for your feedback. We're sorry to hear you're disappointed with your experience on the site.
All of our casino games are fully certified and use a Random Number Generator (RNG) to ensure fair and random outcomes on every spin. We understand this doesn't always feel that way during a losing run, and we're sorry to hear this affected your enjoyment.
If you have any concerns regarding your account, please don't hesitate to contact our support team directly and we'll do our best to assist you.
Thank you for your feedback and we wish you all the best.
Best Wishes
BetTOM Support
Reply from BetTom
Hi Brieley
Thank you for the great review.
We're so pleased to hear you were impressed with our withdrawal speed, we know how important it is to get your winnings quickly and we work hard to make that happen
If you ever need anything at all, don't hesitate to reach out to our support team, we're always happy to help.
Best Wishes
BetTOM Support
CONSTANT DEAD SPINS!!
One of the most underwhelming, sites I have played to date. (Slots). So out of 150£ real money and 50£ bonus money I won a max of 50£, the 200£ total was played on 50p punts, u get so tired of seeing dead spin after dead spin, it becomes boring. I have played a lot of sites, this is up there with the worst. My account has been closed. I would asvise you not to waste your money, theres bad luck and then theres Bet Tom. Appalling!!
In reply: Just to confirm I do not have any issues with gambling, I understand gambling is a game of chance and luck however, as I stated in my initial review, a total of 200£ on 50p punts (400 spins) with barely any return, most of those spins were dead spins.
It's not my gambling that appears to be the issue here!!
7 June 2026
Unprompted review
Reply from BetTom
Hi Dee
Thank you for sharing your experience, and we're truly sorry to hear you felt this way. We take feedback like this very seriously and we're sorry the experience left you feeling disappointed.
We'd like to remind all of our players that slots are games of chance, and we always encourage responsible play within personal limits. If you ever feel your gambling has become a concern, organisations such as GamCare (gamcare.org.uk) are available to offer free support.
If there's anything we can do to address your concerns, please reach out to our support team directly.
Best Wishes
BetTOM Support
Good spotbook deasent casino games fast…
Good spotbook deasent casino games fast withdrawall
6 June 2026
Reply from BetTom
Hi Mithat
Thank you so much for the lovely review.
We're really glad to hear you're enjoying the sportsbook and casino games, and that our fast withdrawals are hitting the mark for you too!
We hope your experience continues to be a positive one, and if you ever need any assistance, we're always here and happy to help.
Best Wishes
BetTOM Support
Live chat really helpful good service…
Live chat really helpful good service and really good site
6 June 2026
Unprompted review
Reply from BetTom
Hi Patrick
Thank you so much for the kind words.
We're really glad to hear you had a great experience with our live chat team and that you're enjoying the site.
Providing fast and helpful support is something we really care about, so it's wonderful to hear it's making a difference!
We hope your experience continues to be a positive one, and if you ever need any assistance, we are always happy to help.
Best Wishes
BetTOM Support
Pretty decent new bookie
Pretty decent new bookie. Really quick payments, decent offers, cash out is reliable, customer service was fast and efficient. The app has a few navigation issues but I would certainly recommend this site.
6 June 2026
Unprompted review
Reply from BetTom
Hi there
Thank you so much for taking the time to leave such a detailed review, we really appreciate it!
We're thrilled to hear you're enjoying the quick payments, offers, cash out and that our customer service team hit the mark for you too.
We also appreciate your feedback regarding the app navigation, we're always looking to improve and comments like yours really help us do that. We'll be sure to pass this on to the relevant team.
We hope your experience continues to go from strength to strength, and if you ever need any assistance, we're always here and happy to help!
Best Wishes
BetTOM Support
Reply from BetTom
Hi Robert
Thank you so much for taking the time to provide your lovely review.
We're really glad to hear you're finding the site easy to use, that's exactly what we aim for.
We hope your experience continues to be a positive one, and if you ever need any assistance, we're always here and happy to help!
Best Wishes
BetTOM Support
Very good fast payout
Very good fast payout
One bug bear is no best odds guarantee otherwise I’d if given 5
29 May 2026
Reply from BetTom
Hi Paul
Thank you so much for taking the time to leave your feedback, we're really glad to hear you're enjoying our fast payouts!
We actually do offer Best Odds Guaranteed on UK & Irish horse racing and greyhounds from 10am daily, so hopefully that's great news. You can find all the details here:
www.bettom.com/en/promotions/bog-horses
www.bettom.com/en/promotions/all-uk-irish-greyhound-racing-from-10am-daily
If you ever need any assistance, we're always here and happy to help.
Best Wishes
BetTOM Support
Reply from BetTom
Hi Anne
Thank you so much for the lovely review!
We're really glad to hear you're enjoying the site and that our withdrawal times have impressed you, getting your money to you quickly is something we really care about!
We hope your experience continues to be a great one, and if you ever need any assistance, we're always here and happy to help!
Best Wishes
BetTOM Suport
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