I always seem to enjoy their fair gameplay for few weeks, quick pay out on an odd £100 win here n there, then I won £1600 again fast payout. Then they approached me for a review of their site which I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So this is an online casino like any other - you WILL be robbed blind. Hower, unlike many - their deposit and withdrawal system is easy and fair. The sports betting is quite good too. One terrible fac... See more
Company replied
WHAT HAS HAPPENED TO THE BETTOM ONLINE SITE, TWO DAYS NOW JUST A BLUE BLANK PAGE, BEFORE THIS IT WAS A VERY GOOD SITE, FAIR , AND FAST PAYOUT, HAVING ASKED AI THE COMPANY IS STILL TRADING, AND IT IS S... See more
Company replied
Reading the reviews i wonder if anyone has ever won anything on this site, or have they all slinked away into bed hating themselves and their bad decisions on life? 😆 I only gambled £17 and it went d... See more
Company replied
Company details
- #28 of 49 best companies in Online Casino or Bookmaker
About BetTom
Written by the company
BetTom is your brand new destination for online sports betting and casino gaming. We are based in the UK and are fully regulated by the Gambling Commission and are committed to delivering an experience that’s fast, fair and packed with value. We pride ourselves on lightning withdrawals and superb customer service!
We offer Best Odds Guaranteed on all UK & Irish horse racing and greyhound racing (T&Cs Apply). You get 50% back on your first day sportsbook losses up to a £25 free bet welcome offer for new sportsbook customers and 50% back on first day losses up to £50 in casino bonuses. Whether you're into football, racing, slots or live casino, BetTom is designed to deliver a smooth, secure and rewarding experience.
- Licensed & regulated in the UK
- Instant withdrawals
- Best Odds Guaranteed (UK & Irish racing)
- Regular promotions and offers
- Responsive UK-based customer support
We’re here to raise the bar for what you expect from your bookmaker.
Why Pick BetTom Sportsbook & Casino?
Written by the company
- Instant Withdrawals
- BetTom aims to process all withdrawals instantly meaning your winnings will be paid and within your bank lightning fast!
- Welcome Offers
- As a new BetTom customer you can get 50% back on your first day losses as a free bet up to £25 on the Sportsbook or 50% back as bonus slot funds up to £50 on the BetTom Casino.
Best Odds Guaranteed
BOG On All UK & IRE Racing
We offer Best Odds Guaranteed from 10 am every day on all UK & Irish Horse racing and Greyhound Racing.
Contact info
United Kingdom
- bettom.com
3.4
Average
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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So far so good
So far so good, I've had one query with live chat and found the agent to be quick to reply, knowledgeable and friendly :)
28 April 2026
Unprompted review
Reply from BetTom
Hi Simon
Thank you for your kind feedback!
We’re really pleased to hear that you’ve had a positive experience so far and that our live chat team was able to assist you quickly and effectively. Providing friendly and helpful support is something we take great pride in.
If you ever need anything else, we’re always here to help.
Best Wishes
BetTOM Support
So disappointing
So disappointing, thought may have finally found a new casino that operates like established ones - not the rip-off new ones.
However, first session, £900+ straight through - on £2 &£3 spins ( not even £5).
Played across 8/9 slots and all the same. You have to spin 200 times at least for a bonus that averaged around 20X stake. Not once get an early bonus but of course they will say it’s all random - definitely isn’t!
So will close account and search for a casino that isn’t part of the disgusting new way of operating.
Just to finish, to mix it up I tried blackjack. 6 deals, dealer got blackjack 4 times and a 21 mixed hand.
27 April 2026
Unprompted review
Reply from BetTom
Hi there
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We understand how frustrating a run of results like this can feel, particularly across multiple games. However, we’d like to reassure you that all of our slot and table games operate using independently tested and certified random number generators (RNGs). This means that outcomes, such as bonus frequency, win amounts, or blackjack results, are entirely random and not influenced by previous spins or gameplay.
Game features like bonus rounds and their payouts can vary significantly, and while averages are often discussed, they don’t guarantee short-term outcomes. Similarly, in blackjack, it’s possible to encounter streaks that feel unusual, but they remain within the bounds of statistical probability.
We’re sorry to hear you’re considering closing your account. Our support team will be here should you decide to return in the future.
Best Wishes
BetTOM Support
New to the site so will update
New to the site so will update. Roy in customer service has been brilliant. The site seems fair and clear. Game selection decent , Watch this space
27 April 2026
Unprompted review
Reply from BetTom
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear that you’re enjoying the site so far and that Roy made such a positive impression, he’ll be delighted to hear your comments. It’s great to know you’re finding everything clear and fair, and that you’re happy with the game selection.
We look forward to hopefully continuing to meet your expectations and should you require any further assistance, our Customer Services team will be more than happy to assist again.
Best Wishes
BetTOM Support
Bettom have yet ANOTHER outage!
Its had yet ANOTHER outage. As i write, the site has been down for over 2 hours and still is. Its not as bad a company as some of the reviews claim and is no worse than any of the others in my experience but im rapidly tiring of these outages and its been down for over 2 hours now, during the horse racing, which at best, is extremely poor. Ironically, I am talking through my pocket too, as i tried to get £10 ew on a horse at 3/1 that won, so it cost me nearly £40.....but the main issue is, its tough to do business, with a company, who cant even manage to open their doors to you, in the middle of the day.
4/10
27 April 2026
Unprompted review
Reply from BetTom
Hi Maddie
Thank you for taking the time to share your feedback, and we’re sorry to hear about your recent experience.
We understand how frustrating it is when you’re unable to access the site, particularly during live events such as horse racing. Downtime is something we take very seriously, and our technical team works to resolve any issues as quickly as possible to restore full service.
While occasional disruptions can happen due to the nature of maintaining and updating online platforms, we appreciate that this does not reflect the experience you expect from us.
We appreciate your comments regarding reliability. Providing a stable and consistent service is a key priority for us, and we continue to focus on maintaining a smooth and uninterrupted experience.
Best Wishes
BetTOM Support
Stay well away
Stay well away, my balance is no longer showing on my account, chat are useless stating there is a technical and that they will escalate this, can't log into my account which states account is closed, not releasing my funds, scammers
27 April 2026
Unprompted review
Reply from BetTom
Hi Saheed
Thank you for your message.
We’re sorry to hear about your concerns regarding access to your account and your balance.
As a licensed operator, we are required to carry out routine security and compliance checks on accounts from time to time in line with our regulatory obligations. During these processes, certain account functions may be temporarily restricted while reviews are completed.
We understand this can be frustrating, however these checks are in place to ensure the security of customer accounts and the integrity of our platform.
Where applicable, balances are handled in accordance with our Terms and Conditions and regulatory requirements.
If you have any concerns about your account, our support team will be able to assist further and ensure the matter is reviewed appropriately.
Best Wishes
BetTPM Support
Very decent site
Very decent site, whilst basic looking the speed of navigating the site is very decent and makes up for it.
The withdrawal speed is top notch it’s instant 99% of the time and one time it took a few hours which is still good compared to other bookmakers.
Customer service is also friendly on the live chat service!
Would recommend if you’re looking for bookmaker who pays withdrawals instantly.
Daniel S
25 April 2026
Unprompted review
Reply from BetTom
Hi Daniel
Thank you for taking the time to share your feedback!
We’re really pleased to hear that you’re enjoying the speed and ease of navigating the site, as well as the fast withdrawal process. It’s also great to know that our live chat team has made a positive impression, we’ll be sure to pass your comments on to them.
We truly appreciate your recommendation and hope you continue to enjoy your experience with us.
Best Wishes
BetTOM Support
Great wins
Great wins. Excellent customer service.best casino site ever
26 April 2026
Unprompted review
Reply from BetTom
Hi Atif
Thank you for your fantastic feedback!
We’re really pleased to hear you’ve had great wins and that our customer service team has made such a positive impression. It means a lot to know you consider us your favourite casino site.
We really appreciate your support and hope you continue to enjoy you time with us. Our Support team are always on hand should you require any further assistance.
Best Wishes
BetTOM Support
Very disappointing
Very disappointing. I feel they don’t deserve loyalty so much nowadays , they are going backwards and don’t offer anything for loyalty that a year ago they would have. The best thing is there withdrawal times and unfortunately the live chat service is slow and very poor and the people on there do lie and don’t know how to deal with most situations. Such a shame but unfortunately going backwards of late.
25 April 2026
Unprompted review
Reply from BetTom
Hi Mark
Thank you for taking the time to provide your review.
We’re sorry to hear that you feel disappointed with your recent experience. Customer feedback is important to us, and we take comments regarding our service, promotions, and support very seriously.
We’re pleased that you’ve found our withdrawal times to be efficient, but we’re sorry that other aspects of your experience have not met your expectations. Our aim is always to provide a consistent and helpful service across all areas, and we will ensure your feedback regarding our live chat and loyalty offering is passed on for review.
We appreciate you taking the time to share your thoughts.
Best Wishes
BetTOM Support
Reply from BetTom
Hi Geanina
Thank you for your review.
We’re pleased to hear you’re enjoying your experience with our casino. Your feedback is greatly appreciated, and we’re glad to know you’re satisfied with the service.
If you ever require any assistance in the future, please don’t hesitate to reach out, we’re always here to help.
Best Wishes
BetTOM Support
Stay clear contacted regarding put
Stay clear contacted regarding put £10 bet on at 6/1 way before the off horse won at 4/1 got £50 back instead £70 customer service said it's the correct payment at last price before off, withdrew my money closed the account down for a year.. Scandalous.
24 April 2026
Unprompted review
Reply from BetTom
Hi Zoltan
Thank you for your review.
We’re sorry to hear that you were unhappy with your experience and have chosen to close your account.
After reviewing the bet, we can confirm it was placed at Starting Price (SP) as requested. This means the odds are determined at the official Starting Price at the time of the race, rather than the price available when the bet was placed.
In this case, the Starting Price for the selection was 4/1, and the bet was settled accordingly. We understand this may be frustrating if a higher price was available earlier, but SP bets will always be settled at the final Starting Price.
While we’re unable to discuss account-specific matters further in this forum, we hope this explanation helps clarify how the bet was settled.
Best Wishes
BetTOM Support
Reply from BetTom
Hi David
Thank you for taking the time to provide your review.
We’re delighted to hear that your bets were accepted promptly and settled quickly. Providing a smooth and efficient experience is important to us, so it’s great to know we’re meeting your expectations.
We appreciate your feedback and thank you for choosing us.
Best Wishes
BetTOM Support
Ok , but there is better
Improved on withdrawal time.
Bonuses eg free bets and spins are very poor compared to competitors..
does the job but there is better out there.
19 April 2026
Unprompted review
Reply from BetTom
Hi Matt
Thank you for your feedback—we really appreciate you taking the time to share your experience.
We’re really pleased to hear you’ve noticed the improvements to our withdrawal times. In fact, the majority of withdrawals are now processed instantly, which is something we’ve worked hard to deliver as part of a faster, more reliable service.
We’d love the chance to show you more of what we offer and improve your experience further. Thanks again for your honest feedback—it plays an important role in helping us get better.
Best Wishes
BetTOM Support
Stay well clear of this site as the…
Stay well clear of this site as the other bad reviews say it will give you little pay outs in the beginning then will straight up take your money I did 60 pence stake 200 pounds worth on big bass that's in the hundreds of spins 1 bonus paid 16 pounds ....
There games are totally in control the RTP is rigged unlike any other site I have seen ...I will be reporting them
18 April 2026
Unprompted review
Reply from BetTom
Hi William
We’re really sorry to hear how frustrated you’re feeling. We understand how disappointing a prolonged losing run can be.
We’d like to reassure you that all of our games are supplied by licensed providers and operate using independently tested Random Number Generator (RNG) technology. Outcomes are random and are not influenced or adjusted based on individual accounts.
That said, if your recent experience is causing concern or frustration, we strongly encourage you to reach out to our Customer Support team. They can review your account activity with you and also discuss the range of responsible gambling tools available, such as deposit limits, time-outs, or other controls that can help you stay in control.
We’re here to help if you’d like to talk things through further.
Best Wishes
BetTOM Support
Nice to see you are looking out for.me
11 April 2026
Reply from BetTom
Hi Gary
We’re really pleased to hear you feel looked after—that’s exactly what we aim for. Providing a safe, supportive, and positive experience for our customers is very important to us.
We appreciate you taking the time to share this, and we’re always here if you need anything. Thanks again for your support!
Best Wishes
BetTOM Support
Reply from BetTom
Hi Anthony
Thank you for your great feedback!
We’re really pleased to hear you’re enjoying the service and that you’ve found our payouts to be prompt, that’s exactly the experience we aim to provide.
We appreciate your support and look forward to continuing to deliver a fast and reliable service for you
Best Wishes
BetTOM Support
Reply from BetTom
Hi Milan
Thank you for your great feedback!
We’re really pleased to hear everything has been very good for you. We appreciate your support and look forward to continuing to provide you with a smooth and enjoyable experience.
Please let us know if you require any assistance in the future. We are always happy to help.
Best Wishes
BetTOM Support
Awful well below average payouts
Awful well below average payouts. Avoid big time. Deposited 4 times with an average of around 20 percent payout disgusting sites like this should be shut down
12 April 2026
Unprompted review
Reply from BetTom
Hi there
We’re really sorry to hear that your experience didn’t meet expectations.
We understand how frustrating it can feel when results don’t go your way. All of our games operate on certified Random Number Generators (RNGs) and are regularly tested to ensure they are fair and in line with industry standards. As a UK-regulated operator, we’re committed to providing a safe, transparent, and responsible gaming environment for all players.
Payouts can vary over time due to the nature of gaming, but we take feedback like yours seriously. If you’d like us to look into your experience in more detail, please reach out to our support team and we’ll be happy to assist further.
support@bettom.com
Thank you for your feedback.
Best Wishes
BetTOM Support
One of the best online apps I've found
One of the best online apps I've found, much better than 365, sky bet etc.
5 April 2026
Reply from BetTom
Hi John
We’re really pleased to hear you’re enjoying the app and that it stands out compared to other platforms—that means a lot to us. Our team works hard to create a smooth, reliable, and enjoyable experience for our players, so it’s great to know that’s coming across.
If there’s ever anything you need or any suggestions you’d like to share, we’d love to hear from you.
Thanks again for your support and for choosing us!
Best Wishes
BetTOM Support
Treated me terribly
Treated me terribly, no help at all, terrible experience, refused to pay out rightfully earned winnings, offered no free bets, no goodwill gestures, no promotional offers, very very slow, terrible website do not ever use this one find a better betting site
5 April 2026
Reply from BetTom
Hi Patrick
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience and understand your frustration.
We can confirm that the bet in question was carefully reviewed by our Trading Team and settled in line with the official result provided. Settlements are always processed based on verified official sources to ensure fairness and consistency for all customers.
Regarding your other concerns, we’re sorry to hear you feel our service did not meet your expectations. We take all feedback seriously and will ensure your comments are shared with the relevant teams for review.
As you have self-excluded, we are unable to discuss your account in further detail. However, please be assured that had this not been the case, we would be happy to look into your concerns further and assist you directly.
Best Wishes
BetTOM Support
Finally, a proper online Casino.
I would consider myself an experienced online gambler and the last few months I have tried some of the off-Sure casinos across Europe. Mainly because they are not as strict, you can place bigger bets (ie not stuck on £5 a spin) and multiple deposit methods including credit card. Saying that, it’s risky as you are not covered by the strict UK gambling commission, so if anything goes wrong, you are on your own. Well things did go wrong, classic case of taking your money with ease, but getting your withdrawals are a nightmare. So I gave up and came back and decided, based on reviews, to go with BetTOM and I have to say, I am very impressed. Number 1, let’s face it, the most important thing with any casino is, can you get your winnings. Well I joined here on the 11th April. I hit a few numbers on roulette and made a reasonable sized withdrawal. It was in my account the following morning. Then made another withdrawal, it was in my account within the hour. That is just exceptional (Amonbet, this is how you do it, this is how you keep players. If you are wondering who these charlatans are, they are a European outfit who I tried. I won quite a few times but getting my winnings was a nightmare. Cancellation after cancellation. Document after document, do not play on that site) Anyway, back to BetTOM. I’m ore a tables games player but I did jump on a few slots and hit the bonus pretty much on all (Except Sugar Rush 1000. I’d be sat playing until rapture to get a bonus on that game). On one, I won over £1k on max soon which as you know is £5 regulated now. Anyway, I’ve not had to use live chat so can’t comment. All I know is that this is a proper well regulated casino who actually pay you when you win. I’m so pleased I have them a go and not one of the usual suspects.
11 April 2026
Unprompted review
Reply from BetTom
Hi Anthony
Thank you for taking the time to share such a detailed review of your experience.
We really appreciate your honest perspective, especially your comments about the risks of playing with unregulated operators.
As a UK-licensed and regulated site, player protection, fairness, and security are at the heart of everything we do, so it’s great to hear that this gave you confidence in choosing us.
We’re also delighted that our fast and reliable withdrawal process made such a strong impression. We firmly believe that receiving your winnings quickly and without unnecessary delays should be standard, not the exception.
It’s fantastic to hear you’ve been enjoying both the table games and slots, and congratulations on your wins.
We’re really pleased you decided to give us a try and that your experience so far has lived up to expectations. If you ever need any assistance, our support team is always here to help.
Thanks again for your feedback and for choosing us, we look forward to continuing to provide you with a great experience.
Best Wishes
BetTOM Support
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