Bettr Reviews 93

My family and I have been using Bettr Doctors for almost three years, and the service has been exceptional. The number of doctors available and the ability to secure an appointment within a short period of time is amazing. My regular GP appointments are often unavailable for one to two weeks, which can be impractical when you’re unwell.

Recently, Bettr Doctors have extended their hours of operation and welcomed new doctors to the team, which has made the service even better. All the best, and keep up the great work.

Made appointment and paid
Spoke to the reception and made a point that I could only work with phone audio
Was assured this would be OK
Connection was made at appointment time.
Nothing but background foreign language sounds.
No phone call to back up
Tried to call Bettr number 5 times
All dropped out after connection:
Very disappointed and skeptical that this a legitimate service-
Found another phone number for Tamaki health and they sorted it out. Some problem with their system? I received the phone consultation later.
Conclusion: the service is not robust:
Advise: persevere!

The website has collapsed. At this point we have not tested the booked in meeting for later today but money has been withdrawn to pay for an appointment. The first impression is their entire system online is extremely sub par and broken which does not instill any confidence that the medical services promised will be any better. I think the idea is a good one but please contact me to create a competitor service that I'm sure my teenagers could make work better online.

Still waiting on follow up from the doctor despite meeting with them a week ago.

We had an appointment for 6.40am. I explained on the information form what we needed and why it was time sensitive. I was sent a reminder of the meeting around 6.030am. I was sent a link and connected to it and waited. 6.40 nobody came on. 6.45 a notice that the medical professional would be there shortly, 6.50 if she didn't connect to us in 5 minutes call this number. She didn't, we called. 'Sorry, I don't find an appointment for you'. I gave the professional's name, waited, then I was told, 'Oh, she called in sick'. No offer of help. Basically, nothing. I insited that we had an appointment and they needed to help us. I was put on hold and then told there was nothing they could do. Unbelievable and so unprofessional!! I finally gave up and tried to find another way to get help.
Around 2 hours later I get a call from them saying they want to reschedule our appointment. I said no and to please refund our money. She assured me that they would.

Absolutely useless. Doctor couldnt work the computer. Did not look at the pictures of my condition and then told me to go see a GP and i would not get a refund. Just go see a GP...

Really straight forward and great service. Friendly and understanding. Really convenient way to see doctor if it a common sickness you might get and you are too busy with sick kids to drag them into the doctors. Fully recommend. The dr was really professional and easygoing to communicate with. Sent script to my local chemist very quickly.

Unprofessional and insulting. This nurse couldn't even work out what a symptom was and denied my request for an antibiotic to help with an ear infection I had two other medical specialist told me get from my GP. Do not contact these people. They are amateurs at best and probably using chatgpt to do their job. Not even sure if this is run in NZ since it wasn't a clear phone line that kept breaking up. Worse experience ever and paid $89 for the privilege.
Clinician Nurse Practitioner Babade Bamidele

Consultation type Video Consult

Consultation time 09:30AM

Consultation date 17/05/2025

It is holiday time so my Dr is closed, I knew I contracted strep from my daughter and Raj was helpful and the app was fast. Script got sent to local chemist that was open late.
Easy and helpful experience.

Link provided not working, crappy service.

Definitely useless. The process consultation was okay-ish, but they didn't offer a diagnosis if you don't ask, isn't that wired?They only give you prescriptions. It's like they are an index of symptoms and medicines, which can be replaced by AI easily. And in the medical certificate, no professional opinions involved at all. There format "This is to inform that (Your name) had virtual consultation with me today。He/She reports to be unwell and is unable to work for N days from today due to illness." They don't even mention about the doctor's opinion, makes your illness sounds like your own saying. When you call after you made your payment, their attitude changing like having another face! I ask them why there is this careless consultation, and this useless medical certificate, they say of course because I haven't met you. So it's my fault to trust you and what you brag on your website? You say you would provide the same service as I meet a real doctor! No, when you meet our doctor, we would test your blood pressure and etc.

You just see who is lying and bragging on their website and providing the worst ever experience online or face-to-face consultation experience, and when you complain, they blame everything on you because you idiot chose to trust a not-trust-worthy!
If you ever want an sucking experience like this, especially when you are vanerable and needing help as you are feeling unwell, go ahead, bettr will stab you right at your back!

Okay.
I am the sceptical of all. So it took alot of putting my credit card details in. However. I am a local from NZ, and I wasn't feeling comfortable with my current new doctor. So I migrated to online. I had an appt within 2 weeks. Kala female doctor met me on-time. She is not English. So be assertive with your needs when meeting. She prescribed me all meds required to my symptoms. Within one hour my prescription was sent to my local pharmacy to collect. The prescription medication costs were included in my $75. Thank you.

So it takes me two weeks to get an appointment with my GP, its costs me $150 to take three hours off work and drive there. For $75 I can book a consultation online, get a script with two repeats, and it took 3 minutes. Um hello? The GP I have been seeing for 15 years has no time and cant do this? Yeah I work too. So go off because Im doing this now. And forever.

Dr. Paul Hutchinson was great to deal who patiently dealt with our case and assisted appropriately.

Dr Reshma Thota is unethical and abusive.
The reception staff are just as bad. Tried to make a formal complaint and I was told to never book at Bettr again?
Dr Reshma screamed at me down the phone never once allowing me to speak and I am still waiting on my refund from these clowns.

Terrible service - probably better going to the emergency room.

I had 12:15 appt with Dr Michael Smith, after 35 mins waiting & numerous calls to the call centre No, half of which they hung up on, I received a message saying that I was more than 15 mins late and my appt was cancelled

They recently increased their fee from $20 to $45 for an online consultation. This is exorbitant if you just need to get a prescription refill. Not worth the money, considering I've had about 5 such online consultations and they have never lasted more than 3-4 minutes each. They should have a much cheaper express service for people who need only a prescription refill.

This company is run by clowns.
Please do not sign up. You are well and truly bettr off signing up to another doctor. My situation is too complicated to explain on here but I am still waiting for a refund from these clowns as I was charged $59 as enrolled patient as opposed to the $19 consultation when I enrolled.

I was apprehensive at first honestly, but my ear infection and small children made this something that I had to take a risk on.

I COULDN'T BE ANY MORE GLAD THAT I DID!

Consultation, diagnosis AND prescription collected from my pharmacy all within 40 minutes.
Doctor was helpful, made me feel comfortable and I also really felt he had an understanding of what I was explaining to him. Highly recommend Dr Matthew Smith if you can book him, I'd say he's who I'd try for if ever I need to use the service again.

Might I just add I walked to my local pharmacy, if I'd driven time taken would have been significantly reduced. Prescription was packed nicely waiting for me when I arrived. Very pleased