BetVictor Betting & Casino Reviews 

Luke was very helpful and aware good service very fast

I don’t understand how they still have customer withdrawals not working on weekends, but Victor is still in the stone age — other casinos process winnings within minutes. Just because of the withdrawal delays, I don’t play there anymore.

I wish ive read all the negative comments before I joined, so please anyone reading this comment use other reputable online casinos.

My story :

I joined them on 16.10 deposited 1k lost it , I deposited again 1k lost it again and again I deposited 1k and there were no questions asked no verification needed till I was losing. Third time lucky 1k deposited, end up wining 5k. I stopped and applied withdrawal for 5k. Waited 24hours for my money but no money in my bank account, I logged into my betvictor.com account and saw my withdrawal has been cancelled and saw a message in my inbox in my BetVictor account asking me to complete verification.

I said ok no worries I uploaded all my documents and waited. One by one verification completed but still they did not process my withdrawal, I contacted their live chat and I was told my account is under review and it can take few days, OK I wait

I waited 3 days nothing changed, I contacted their lice chat again and same answer its under review and this time Guess what they told me ? It can take 8 weeks

Shocked as anyone would be, I replied but why ive sent my documents uploaded my driving licence proof address and transaction details, so what's the problem they said we cant tell you, again shocked I kept on requesting a call back so that I can discuss with their management but I was told NO ONE WILL CALL JUST WAIT , at this point I mentioned I really need money for day to day necessities please its 5k alot of money and at this moment live chat person put me safer gambling team who asked me why I need money lol 😆

Why I need my own money ? Very strange question isn't it ?

I replied i need to pay my rent and as soon as they heard this chat was closed and I was logged out

I tried logging in and message was my account is closed by safer gambling team

So instead of helping and trying to sort the matter they in fact made it worse , closed my account and now I have no communication with them.

I started sending emails

In total I sent 13 emails in the last 13 days asking a fair questions why my money is being held but not even a reply from them not once , they are worse then thieves and crooks at least there you know you are bring roobed but how theh do it its unbelievable

I've already contacted gambling commission and IBAS for independent review but it can take a long time now before I will see my money

They will certainly reply to this feedback with their usual bullshit contact us and we will sort it out to make people fool and show the world they are very quick to reply

They will Not reply 100%

So please dont make people fool by replying to your review to show you care

You guys are robbing people , holding their winnings , imagine you guys hold winning for weeks/ months without valid reason.. so that people stop chasing the money and consider it a loss

How cunning

So guys moral of this story is DO NOT USE THIS SITE

Alan was great, what a man, what service, what a name. Couldn’t have handled my query better, life is much sweeter when you know you’re in the hands of people like Alan. Give that man a raise.

Christina was kind helpful and made me feel at ease

Christina helped me with closing my old accounts n opening new ones to change details. She was absolutely brilliant. Understood what j needed without asking me a thousand times and was quick and efficient in doin so! Well done Christina! Not many agent who are this good!

Poor customer service, poor bonuses, only good for degenerates that can bet .20cents on baccaraat

Pablo was efficient helpful and concise

Waited a little while but issue was sorted within twenty minutes or so. Pleasant manner. Pablo was his name

I gotta say Betvictor is the best online casino experience I have had and I say that as I been messing around with other online casinos for a few years now. Between the fact they have all my favorite games and I have been winning nonstop they have the universes best customer support agents Shout out to my girl Irene for taking care of my one little issue right away! And shout-out to my previous guy who told me how to start fixing the problem Mr Leandro!! You both deserve manager positions and a big raise hehe. Very fast payout withdrawals and very high rtp from what I have experienced these few days. I Uninstaller ojo casino and betty casino and I am staying here :)

Spent £500 on one game no bonus game triggered no winnings absolutely disgusting odds worst betting on the market

Great casino and the staff are really helpful and knowledgeable.

Great help from Customer Service and they are always friendly

I contacted customer services twice with questions about the welcome offer, I cannot remember the names of the people I spoke to but both of them were so lovely. Customer service is amazing. I withdrew and received my winnings the following morning.

Very helpful and fast response to complaint and very nice to deal with 5*

After been waiting for my money for
2 weeks.
I send many emails which was answered by fin the bot(automatic
reply)
And many messages through the chat live which i was getting the same answers over and over.
Today betvictor decided to close my account and took my money.
How do i get my money?
Anyone can help
As usual they will reply to my review ,with the messages as the previews one.
They will use the automatic reply to my review thraugh this site truspilot.

Hi there,had a misunderstanding with the joining offer but Gina was very helpful onto solving it.

Very helpful if run into problems