BetVictor Betting & Casino Reviews 5,214

I’m writing this review to share my ongoing and very distressing experience with BetVictor. I have been gambling for over 20 years and for the past 5 years online on different reputable online casinos and I have never been treated this way!!!!

On 16 October 2025, I submitted a refund request and a formal complaint through the correct process. Since then, I have sent well over a dozen emails — polite, clear, and detailed — asking for updates, timeframes, or even basic communication. For weeks, I received absolutely no reply at all.

After finally escalating my complaint to Step 2 – Department Management Review, I was again met with silence. Eventually, after continuous follow-ups, I received a short, generic message saying only that my account is “under review,” with no explanation, no timeframe, and no complaint reference. I was also told that they “will not respond to further queries unless there is a change in status.”

This experience has been incredibly stressful. I am currently dealing with financial hardship, and this delay has made my situation even worse. I’ve explained this to them multiple times, but I feel like nobody is listening or taking responsibility. The lack of empathy or urgency is shocking for a company operating under UK regulation.

To make matters worse, I contacted IBAS (Independent Betting Adjudication Service) for help. They told me that in order to open a case, they need a final response or reference number from BetVictor. However, BetVictor refuses to provide one, leaving me completely stuck — unable to move forward or get the independent review that I’m entitled to.

At this point, I’ve also reached out to the UK Gambling Commission to report how BetVictor is handling my complaint. No customer should have to go through this level of stress and uncertainty just to receive fair treatment and communication about their own money.

I am deeply disappointed in the way this situation has been handled and feel let down by BetVictor’s total lack of transparency, accountability, and customer care. I’m sharing this so that other customers know what can happen if something goes wrong — and how hard it can be to get a proper response or resolution.

All I’ve asked for is honesty, communication, and the refund that I rightfully deserve. I truly hope BetVictor reconsiders how they treat customers in distress and takes responsibility for improving their complaint-handling process.

Luke was very helpful and aware good service very fast

I don’t understand how they still have customer withdrawals not working on weekends, but Victor is still in the stone age — other casinos process winnings within minutes. Just because of the withdrawal delays, I don’t play there anymore.

I wish ive read all the negative comments before I joined, so please anyone reading this comment use other reputable online casinos.

My story :

I joined them on 16.10 deposited 1k lost it , I deposited again 1k lost it again and again I deposited 1k and there were no questions asked no verification needed till I was losing. Third time lucky 1k deposited, end up wining 5k. I stopped and applied withdrawal for 5k. Waited 24hours for my money but no money in my bank account, I logged into my betvictor.com account and saw my withdrawal has been cancelled and saw a message in my inbox in my BetVictor account asking me to complete verification.

I said ok no worries I uploaded all my documents and waited. One by one verification completed but still they did not process my withdrawal, I contacted their live chat and I was told my account is under review and it can take few days, OK I wait

I waited 3 days nothing changed, I contacted their lice chat again and same answer its under review and this time Guess what they told me ? It can take 8 weeks

Shocked as anyone would be, I replied but why ive sent my documents uploaded my driving licence proof address and transaction details, so what's the problem they said we cant tell you, again shocked I kept on requesting a call back so that I can discuss with their management but I was told NO ONE WILL CALL JUST WAIT , at this point I mentioned I really need money for day to day necessities please its 5k alot of money and at this moment live chat person put me safer gambling team who asked me why I need money lol 😆

Why I need my own money ? Very strange question isn't it ?

I replied i need to pay my rent and as soon as they heard this chat was closed and I was logged out

I tried logging in and message was my account is closed by safer gambling team

So instead of helping and trying to sort the matter they in fact made it worse , closed my account and now I have no communication with them.

I started sending emails

In total I sent 13 emails in the last 13 days asking a fair questions why my money is being held but not even a reply from them not once , they are worse then thieves and crooks at least there you know you are bring roobed but how theh do it its unbelievable

I've already contacted gambling commission and IBAS for independent review but it can take a long time now before I will see my money

They will certainly reply to this feedback with their usual bullshit contact us and we will sort it out to make people fool and show the world they are very quick to reply

They will Not reply 100%

So please dont make people fool by replying to your review to show you care

You guys are robbing people , holding their winnings , imagine you guys hold winning for weeks/ months without valid reason.. so that people stop chasing the money and consider it a loss

How cunning

So guys moral of this story is DO NOT USE THIS SITE

Alan was great, what a man, what service, what a name. Couldn’t have handled my query better, life is much sweeter when you know you’re in the hands of people like Alan. Give that man a raise.

Christina was kind helpful and made me feel at ease

Christina helped me with closing my old accounts n opening new ones to change details. She was absolutely brilliant. Understood what j needed without asking me a thousand times and was quick and efficient in doin so! Well done Christina! Not many agent who are this good!

Poor customer service, poor bonuses, only good for degenerates that can bet .20cents on baccaraat

Pablo was efficient helpful and concise

Waited a little while but issue was sorted within twenty minutes or so. Pleasant manner. Pablo was his name

I gotta say Betvictor is the best online casino experience I have had and I say that as I been messing around with other online casinos for a few years now. Between the fact they have all my favorite games and I have been winning nonstop they have the universes best customer support agents Shout out to my girl Irene for taking care of my one little issue right away! And shout-out to my previous guy who told me how to start fixing the problem Mr Leandro!! You both deserve manager positions and a big raise hehe. Very fast payout withdrawals and very high rtp from what I have experienced these few days. I Uninstaller ojo casino and betty casino and I am staying here :)

Spent £500 on one game no bonus game triggered no winnings absolutely disgusting odds worst betting on the market

Great casino and the staff are really helpful and knowledgeable.

Great help from Customer Service and they are always friendly

I contacted customer services twice with questions about the welcome offer, I cannot remember the names of the people I spoke to but both of them were so lovely. Customer service is amazing. I withdrew and received my winnings the following morning.

Very helpful and fast response to complaint and very nice to deal with 5*

After been waiting for my money for
2 weeks.
I send many emails which was answered by fin the bot(automatic
reply)
And many messages through the chat live which i was getting the same answers over and over.
Today betvictor decided to close my account and took my money.
How do i get my money?
Anyone can help
As usual they will reply to my review ,with the messages as the previews one.
They will use the automatic reply to my review thraugh this site truspilot.

Hi there,had a misunderstanding with the joining offer but Gina was very helpful onto solving it.

Very helpful if run into problems