Poor quality negative response
We purchased our Beverly lodge in November 2021, it was a 2018 model But brand new and we were the first purchasers, purchased through ‘Pure leisure’ at a cost of £90k. Pure leisure sold the park a few years ago.
It wasn’t really my choice, but my wife liked it, within a year we noticed that the windows sills were swollen in the corners, and behind a cupboard the inner wall was damp and had mould.
I investigated and found that the silicone above the outside window frame had dried up and parted from the lodge, I cleaned it out and re sealed it.
This seemed at the time to do the job.
In the meantime every time I cooked the fire alarm went off (open kitchenette/living/dinning room) the extraction unit over the cooker wasn’t extracting sufficiently, I discovered that it didn’t extract to the outside as it stated in the manual, it had two carbon filters in the hood.
I contacted the company ‘Beverley’ and after explaining the problems and the fact that it didn’t extract to the outside as stated in the manual, they said they would arrange the warranty repair chap ‘David’ to call in.
David came and looked at the job, we also pointed out the window sills which were swollen from water ingress, he checked the drain off on the outside of the window frame and found that it wasn’t in line, so he drilled some holes up from underneath the outside frame and water poured out.
Another visit was arranged and he came back with the parts necessary to put in an external venting extractor.
He finished the job which took a good while, cutting holes in the ceiling and the roof, fitting the extractor tunnel.
He then removed the old window sills and put in replacements.
All appeared to be good, then a month or so after a stain began to show on the ceiling by the extractor vent, we emailed the company and attached photos.
They agreed to send David back to check the problem.
He arrived and immediately removed the cooker hood and ducting, he said that the insulation had come away and the bare metal of the roof which was causing condensation to run down on to the ceiling. He worked on it and said that it was now all good.
We noticed some time later that the window sills we swelling again, I asked Becky who the double glazing was supplied by, as all double glazing usually come with a 10 year warranty, the reply was, ‘we can’t remember as we don’t use them anymore, it was a while ago’ but I’m sure, no I’m certain that you have to keep paperwork ‘books’
For at least 6 years!
Long story short, we now have stains on the ceiling over the cooker and running down to the wall, obviously caused by the fitting of the external extractor, also water ingress over the front door (gutters not blocked) the double glazing is terrible with condensation between the pains, and damp patches on the ceilings in various places.
To add insult to injury, the cooker set on fire, the microwave stopped working (no wonder ‘Focal-point’ gave up and concentrated on just fires) also the insulation must be minimal as the lodge retains no heat.
I might add that I have built and fitted out narrow boats, my son is a key accounts manager for LKQ aka midland Chandlers aka Arliegh international, and I actually supplied them, so I am not talking as a pure amateur.
Now we are left with no other option than to take legal action (which I hate to do, only solicitors win) but ‘Beverly homes’ have point blank refused to do anything further.
You know, I have manufactured items and realise that sometimes the odd item can have a fault, it’s good business to rectify that one fault, one mistake can ruin a lifetime of good work if addressed negatively.
