Ordering from Beyond Nine is a tricky experience. The sizing seems extremely inconsistent with two items of the same size being very different at the waist. On top of that, they often seem to be out... See more
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Review summary
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I’ve been a huge fan of beyond nine in the past, I love their ethos focused on comfort and easy styling. I used to buy pieces as a real treat to myself, but now they’re just completely unaffordable.
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I have ordered recently from this brand, having never heard of it previously, until I saw some adverts on social media. As I am now getting targeted by brands that "suit my age range" better... See more
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I have bought a few pieces from beyond nine, I try and shop consciously but even so I do find the price point high, though they are good quality and comfortable. Sizing is quite hit and miss, but w... See more
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Company details
Written by the company
Designed by women who have been there, for women who are there. Changing bodies, changing lives, clothing made for all stages of womanhood. Even when your body doesn't quite feel like your own, we're here to make you FEEL GOOD.
Contact info
Beyond Nine, Unit F02, Parkhall Business Centre, 40 Martell Road , SE21 8EN, London, United Kingdom
- info@beyondnine.co.uk
- beyondnine.co.uk
2.5
Poor
113 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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High quality products & outstanding customer service!
The cupra trousers I ordered feel like such a high-quality material and you can instantly tell they’re worth it as soon as you put them on. The design is really flattering while still being really comfortable - the trousers are lovely and soft and lightweight.
On top of that, the customer service has been excellent! I made a mistake with my order, and the team were so quick and kind in getting it sorted for me. They made the whole process stress-free, which is very rare these days.
Overall, my fantastic experience with both the product and the service has meant I will definitely be ordering again. Thank you!
25 August 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your lovely feedback! We’re delighted to hear how much you love your order. It's great to hear that both the quality and fit made a great impression. We're also happy to hear our team could help make your experience as smooth as possible. Thank you for your support and we can’t wait to welcome you back for your next order!
I love the quality of Beyone 9s…
I love the quality of Beyone 9s clothes, I bought some trousers recently which were on the large size for me, the team at beyond 9 were really helpful with this. The top I bought was very nice. Thank you
12 August 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your kind words! We’re thrilled to hear you love the quality and that our team managed to assist you.
If you ever need anything else or have any questions, we’re always here to help. Thanks again for choosing Beyond Nine x
Absolutely fabulous 👌
So I saw the trousers advertised on Facebook. I ordered a pink gingham pair. I didnt expect to love them so much!!!
The colour is gorgeous, they are seriously baggy, but hang in such a beautiful way. Absolutely fabulous and quality made trousers.
Im gearing uo to get another pair!!
Great service and speedy delivery too!!
28 July 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your lovely feedback! We're thrilled to hear how much you love them, they really are a statement piece! It's great to know the fit, style, and quality all hit the mark for you. We can’t wait to see which pair you choose next! Thanks again for your support, and we're always here if you need anything - Beyond Nine Team x
Great fit, practical, excellent customer service
I have ordered 3 separate items from Beyond Nine. Really pleased, love the fit and got lots of wear out of them and they feel good dressed up or down. One pair developed a defect and they resolved it really well for me with great communication and very helpful even though it was a year after purchase. I'm really pleased and will continue to buy from Beyond Nine.
22 July 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your kind words and continued support! We're so glad to hear you've loved the fit and versatility of your pieces, it's exactly what we aim for. We're also really pleased we could help sort the issue for you. Your loyalty means a lot, and we can't wait to have you back for your next order - Beyond Nine Team x
Awful customer service
Love the clothes and quality. Recently I ordered a pair of trousers and got the size wrong and organised an exchange which was really easy and straightforward, it was a more expensive pair and so extra to pay. Unfortunately I didn’t like the second pair and that’s when the trouble started. I have emailed three times to confirm that I would be refunded in full as paid extra for the second pair. I have had my refund for the first pair and there is still an outstanding amount I am now chasing . In addition, they are charging the £4 return fee twice, when they state that exchanges in the first instance are free which seems unfair. I have emailed multiple times and am hearing nothing back and cannot believe the poor quality of the customer service given the price of the clothes.
The email confirmation that the items were recieved back state that refunds takes 3-5 working days to appear. This didn’t happen for me and was later told it is up to 10 working days. It has now been over 10 working days and they still won’t refund the money. I am now having to contact my card company for a chargeback as their email response time is shoddy and no other way to contact them. They have my money and their clothes and are so truly reticent to do anything about it.
18 July 2025
Unprompted review
Reply from Beyond Nine
We're genuinely sorry to hear about your frustration.I just wanted to reassure you that we have been replying to your emails. Our last message was sent 6 days ago, so it’s possible it may have ended up in your junk or spam folder. I’ve just double-checked and can confirm the payment has been refunded 6 days ago.
To ensure this is fully resolved and that you have no further questions, I’ll be contacting you directly via my personal work email, just in case our previous responses haven't come through from our info@beyondnine.co.uk
Our intention is always to make exchanges and returns as straightforward as possible, I'm sorry that the process has caused confusion. Refunds typically take 3-5 working days, but depending on the payment used they can take up to 10.
Thank you again for your support, we’ll make sure everything is resolved properly for you - Beyond Nine Team x
Love love love this company
Love love love this company. Gorgeous pieces and amazing fabric. I love their philosophy and it can be annoying when the things you love aren't in stock but we're so used to fast fashion and everything being in stock, cheap or no postage costs or return costs I think it's easy to forget how much it takes to run a small business and make garments. They're not mass produced in sweatshops in China!! Also all their fabrics are cotton or linen. I've had only good experiences with they customer service as well. As far as I'm concerned you have a loyal and very broke customer!
1 July 2025
Unprompted review
Reply from Beyond Nine
Hello Gemma,
Thank you so much for your kind words, we really appreciate you taking the time to share this. It means a lot to know that our approach and values resonate with you :)
We know it could be frustrating when something you love isn’t available, we stock in smaller quantities to help reduce waste, avoid overproduction, and ensure every piece is made thoughtfully and responsibly. This does mean things can sell out quickly, especially if it's a popular style!
We know it can be a bit frustrating when something you love isn’t available, but the good news is, you can always get in touch with us at info@beyondnine.co.uk and we’ll be happy to let you know if or when a restock is planned!
Thanks again for your support, it genuinely means a lot to us !
Best wishes,
Alice - Beyond Nine Team x
Unable to use the website
Unable to use the website. Click on garment, but no sizing or any way of ordering?
27 June 2025
Unprompted review
Reply from Beyond Nine
Hi there,
Sorry you're experiencing some difficulty !
Here’s how to check out on our website:
Go to the product page of the item you'd like to buy.
Select your size, then click the “Add to Cart” button.
Once the item is added, click the cart on the top right corner.
From there, click “Checkout” to enter your shipping and payment details.
Follow the steps to complete your order, you’ll receive a confirmation email once it’s all done!
If you’re having any trouble at all, feel free to email us back at info@beyondnine.co.uk, and we’ll be happy to help!
Warm wishes,
Alice - Beyond Nine -Customer Experience Manager x
Used to be a loyal customer
Used to be a loyal customer, not anymore.
The gifting to size 8 influencers (many of whom aren’t pregnant or don’t even HAVE kids) has completely put me off for over a year now, and I was a customer who literally spent THOUSANDS with this company at one point.
I still wear the pieces I have which I didn’t resell on Vinted. But I’ll never fund another PR packet (which just gets sold on for profit) again.
The brand has TOTALLY lost what made it special, and all for chasing ‘viral’ marketing and consumerism at the expense of its core customers.
1 June 2025
Unprompted review
Reply from Beyond Nine
Thank you for taking the time to share your feedback. We're truly sorry to hear that you've felt disconnected from our brand, especially as such a loyal customer and supporter. Loyalty is everything to us, and we don't take your disappointment lightly.
We're sorry to hear that the range of our collaborations hasn’t felt fully representative. We completely understand that if certain voices or faces aren't visible, it can feel like the broader community isn't being reflected. That was never our intention, our core customers are still at the heart of everything we do.
Because our pieces are designed to support women through all stages of life, we’ve made a conscious effort to include women who aren’t currently pregnant in our content as well. This is part of our aim to showcase the versatility of our designs and celebrate the many different ways they can be worn.
We’re also really sorry if it hasn’t come across clearly, and we will be looking into how we can improve this, but we do collaborate with women of different shapes, sizes, and life stages, including throughout pregnancy and beyond. We also love sharing images of our wider community and team across our social channels, as representing the many ways our clothing is worn is something we care deeply about. In case they haven’t come across your feed, I’d love to share a few of the incredible women we’ve recently collaborated with, that cover a variety of stages of motherhood/womenhood, they might be just what you’ve been hoping to see:
@laura wild love
@megan Ellaby
@alice Tate
@hannh crosskey
@pascale bankes
@good manners
@Libby Faulkner
@emily williams
@grace surguy
@claire kennedy
@ella faulkner
@shelly loves
@graham st
@jenny sue garcia
@caroline style hacks
@aimee johnson
@a history of architecture
We’re actively listening and reflecting on how we can stay true to our original values while continuing to grow in a way that feels genuine and inclusive. Your voice matters in that process, and we’re truly grateful for your honesty.
We're also actively working on and soon launching our Loyalty Program for our customers, we hope that this will reflect how much we value our customers. If you would like to discuss anything further please feel free to contact me personally at info@beyondnine.co.uk, we would love the opportunity to keep our relationship with you - Alice - Beyond Nine Team x
I have ordered recently from this…
I have ordered recently from this brand, having never heard of it previously, until I saw some adverts on social media. As I am now getting targeted by brands that "suit my age range" better, I guess (along with a couple of other unheard of brands to me). I guess the algorithms for mt age range is working....anyway...
I saw a couple of pieces that were nice and saw the materials used was good quality so I took a chance and ordered one of their dungarees as i couldn't justify purchasing more as the dungarees themselves are absolutely super expensive in my opinion. To the point when I clicked on the ad to see the price of it, I was taken a back.
So, for an unheard of brand to me, it is very expensive. It was a bit off putting but I thought I would give it the benefit of the doubt. But they looked comfy and it could be dressed in a few ways so I took a chance and bought a pair.
The item is indeed comfy, but worth £120, absolutely not. I wasn't sure about the fit either or whether I needed a smaller size because it is not true to size if you're not pregnant. I purchased a 12 and it is poochy at the front and I do look pregnant or just fat in them.
It did pain me to pay so much. So I am really hoping it will last me a few years.
The order arrived quickly and no issues so far. I would order again but sparingly as I do still think it is an overpriced brand.
7 June 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your honest and thoughtful feedback, we really appreciate you taking a chance on us!
We completely understand that our price point can feel like a leap, especially if you're discovering the brand for the first time. Our pricing reflects the quality of our materials, ethical production practices, and the versatility we design into every piece. So we're glad to hear you found the dungarees comfortable and well-made. We’re really sorry to hear that the sizing didn’t feel quite right for you, thank you for flagging this as it helps us improve. In order to get the right in future, please feel free to contact at info@beyondnine.co.uk.
Our pieces are designed to be adaptable across life stages so sometimes it's worth reaching out to ensure the right fit :)
We hope the dungarees will prove to be a long-lasting and a staple in your wardrobe, and we're always here if you'd like any help with sizing or anything in the future. Thank you again for giving us a try, it truly means a lot- Alice, Beyond Nine Team x
Too much ad/pr / gifting but good clothes
I have bought a few pieces from beyond nine, I try and shop consciously but even so I do find the price point high, though they are good quality and comfortable.
Sizing is quite hit and miss, but when I did need to return a pair of trousers for a smaller size this was done quickly and easily.
My main gripe with beyond nine is how heavily they gift influencers. It doesn’t seem to be the odd item here and there, some influencers seem to be gifted everything new that drops every single time which is a bit of a kick in the teeth for those of us who have to pay full price. There is never any discount or loyalty offered to genuine customers, whereas people who don’t pay for them are rewarded with £300+ plus of clothing from the company every month or so. This does make me less inclined to keep buying from them.
13 November 2024
Unprompted review
Reply from Beyond Nine
Thank you so much for your continued support and for taking the time to share such honest feedback.
We completely understand that our pricing can feel like a big commitment, and we’re truly grateful that you choose to invest in our pieces consciously. Our pricing reflects the quality of our materials, ethical production practices, and the versatility we design into every piece. It’s great to hear that you’ve found them to be high quality and comfortable. Sorry to hear that the sizing was off for you, thank you for flagging this. Please always feel free to reach out to us about sizing at info@beyondnine.co.uk, we are here to help.
We hear your concerns about influencer gifting, and we genuinely appreciate you raising this. While we do gift items as part of our marketing efforts, we always aim to do so thoughtfully and in a way that supports the brand’s growth, which ultimately helps us continue producing responsibly and sustainably. That said, we never want our genuine, paying customers to feel overlooked, you're the heart of this brand, and your loyalty means everything to us.
We’re taking all of this on board, including your point about loyalty rewards, which is something we have been working on behind the screens and launching soon !
Thank you again for your feedback, we hope the launch of our loyalty program reflects how much we appreciate all our customers - Alice, Beyond Nine Team x
Don’t buy if you are an international customer
If you are an international customer beware !!!!! I live in France for 6 months each year and ordered a jacket . I checked the pick list for delivery to France and discovered it was possible . I ordered the jacket , paid for delivery and only when DHL demanded €89 in taxes did I discover that the customs charged is chosen by the import country rather than Beyond Nine and these are to be paid by the customer. Larger companies are often able to cover these costs or absorb them into RRP but Beyond Nine don't do this. I had to reject the delivery , lost out on the delivery charges I had already paid and have been told by Beyond Nine that I am liable for charges DHL may demand for the return .
Now , Beyond Nine are very quick to tell you all this liability is made very clear on their web site and at checkout . If you look very carefully it is indeed but I cannot understand why they offer international delivery when they must know there are such costs to some customers and their pick lists should be altered accordingly .
My advice is not to buy if you live outwith the UK . It’s just not worth the hassle or expense .
13 May 2025
Unprompted review
Reply from Beyond Nine
We’re genuinely sorry to hear how frustrating and disappointing this has been. We completely understand how unexpected customs and import charges can be upsetting, especially when they come as a surprise after placing your order. As you mentioned, these fees are set by the destination country and unfortunately are outside of our control. We do try to make this as clear as possible on our website, but we take your feedback seriously and will continue reviewing how we communicate this to ensure it's as visible and understandable as it should be.
You're absolutely right that larger companies sometimes absorb these charges, we would love to be able to do this but we’re not yet in this position, but it’s something we hope to revisit as we grow! In the meantime, we’re working hard to improve the international experience for our customers and are truly sorry that this one didn’t meet your expectations. Hopefully we will see you again once we achieve this - Alice, Beyond Nine Team x
Several purchases, very happy!
Ordered several times now within the last year (oops) and the quality of fabrics is absolutely top tier, absolutely worth the prices in my opinion. I’ve bought mixture of full price and sale, I have jumpsuits, trousers and tops and am obsessed with them all. Big respect for the linen; it’s a beautiful thick, expensive, high quality linen. The fit is my favourite, as a woman we all know the struggles, but I am consistently the same size throughout (UK14 and size M but sometimes L in tops if I want extra oversize). Really love this brand, it simply works for me. I plan to purchase for a long time!!
11 May 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for this lovely review, it truly means a lot to us!
We love hearing how much you’re enjoying your pieces, and that the quality, fit, and feel of the fabrics are living up to your expectations. It’s especially great to know the sizing has been consistent for you, we know how important that is!
We’re so grateful for your ongoing support, and we're thrilled to be part of your wardrobe for the long run! - Alice, Beyond Nine Team x
Unable to return items within 30 days…
Unable to return items within 30 days as is typical for almost all other online retailers - you have to request return within 14 days, and then have 14 days to return. I have tried asking to return within the overall 28 day period but have been advised to sell on Vinted instead! 14 days just isn’t possible, especially when you’re purchasing as a gift. Such a shame they are happy to leave customers out of pocket, particularly when the items are so expensive.
22 April 2025
Unprompted review
Reply from Beyond Nine
We’re really sorry to hear you’ve had a frustrating experience with our returns policy, we never want our customers to feel unhappy with our processes. We completely understand how this might feel limiting, especially when you're shopping ahead, to be fair and consistent for all our customers, we do need to keep a fixed return policy in place, having clear and consistent guidelines helps us manage returns fairly.
As an independent brand, we’ve chosen to follow a 14-day return request window for a few important reasons, and I’d love to explain why:
With limited stock, it's important for us to receive returns quickly so items can be restocked and made available to other customers while they're still in season. A 28 day, total return timeframe helps us manage flow and stock levels more effectively so we can continue producing responsibly and fairly.
That said, we understand this timeframe doesn’t suit every situation, and we're always taking feedback like yours on board as we continue to improve. Thank you again for taking the time to share your experience, it helps us to understand what our customers are wanting to see form us. If you have any further questions, please contact us at: info@beyondnine.co.uk - Alice, Beyond Nine Team x
Really happy with the unique designs…
Really happy with the unique designs and quality of clothes. Love the company ethos. No issues with service so far.
Wish they had more in stock though.
15 April 2025
Unprompted review
Reply from Beyond Nine
Thank you for your lovely review ! We hope to continue making clothes you love - Beyond Nine Team x
Amazing customer service
Amazing customer service.
I was so unsure on what size trousers to get so I emailed asked if they could change my order to a different size and Alice was amazing and managed to get the warehouse to change the size for me.
The trousers arrived and they are the perfect size and I absolutely love them. Super fast delivery too.
3 April 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for taking the time to share your experience! I'm so happy I could help :) Great news to hear that the trousers fit perfectly, and that delivery was quick! Look forward to helping again in future, Alice - Beyond Nine Team x
Fantastic Retailer
Bought two pairs of quality trousers from Beyond Nine. I especially love the 'Callie' trousers - the colour is beautiful and they are the comfiest trousers I have ever worn!
Special shout out to Alice for her amazing customer service and to DHL for their quick delivery.
Beyond Nine is a fantastic retailer, I'm so glad I found them. I shall return!
29 March 2025
Unprompted review
Reply from Beyond Nine
Thank you for taking the time to share your experience! So happy to hear that you love your order and I'm so happy that I could help. If you need anything in future, you know where to reach me :) Alice - Beyond Nine Team x
My fave brand
I love Beyond Nine so much. Having brought a couple of pieces when I was pregs, it's now my favourite brand.
I absolutely love their branding - the charity partnership with Pregnant then Screwed was 'chef's kiss' for me.
I buy things in a smaller size to wear now but they're all so roomy and stretchy that I know I'd get wear out of them if I got pregnant again.
The style doesn't always suit me, but I can say that for any other shop too and it's really easy to return items.
They are pricey for sure yeah but they have sales and to be honest, it just makes me really consider what I'm buying and if I'd wear it again so I'm now a more conscious buyer which is only a good thing hey.
19 March 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for such a thoughtful and kind message 🖤 This is exactly what we hope!
You're totally right, our pieces are made to flex with you, whatever stage you're at. And we hear you on style not always suiting everyone, we try and create clothing that will suit everyone, but we know this isn't always possible, so we're glad our returns process has been simple when it’s not quite a match.
It’s also amazing to hear how pricing has encouraged you to shop more consciously. We completely understand that our price point can feel high and needs to be taken into consideration when purchasing, but to reassure you, our pricing reflects the quality of our materials, ethical production practices, and the versatility we design into every piece.
Thanks again for being part of the Beyond Nine community, we’re so grateful to have you here - Alice, Beyond Nine Team x
Can’t return!…
Have sent multiple messages through their contact page regarding a return, also have tried commenting on Instagram to no avail. Trying this option now in the hope I can finally return my item! I appreciate this is a small company and the clothes are lovely but the communication just doesn’t seem to work
16 January 2025
Unprompted review
Reply from Beyond Nine
Morning Ellen, I'm so sorry to hear this. I'm afraid our replies are sometimes incorrectly filtered into spam/junk so it may be worth a look in that folder of your email inbox, please? I can see we replied to your email on 31/12 regarding your return. If you're happy to email us the order number we can re-set for you. Adding info@beyondnine.co.uk to your safe senders list can also hep ensure our replies are always in your main Inbox.
Thanks, Alice x
Impressed
I bought 2 jumpsuits and a coverall from Beyond Nine and on the whole, I'm really impressed! As a short woman, I was worried about the length but both of the jumpsuits fit well in the body, and I was able to roll them up to get my desired leg length. I wasn't as in love with the coverall as it is extremely hard to iron. That being said, I will still wear it and I'll just have to work on my ironing skills!!
6 January 2025
Unprompted review
Reply from Beyond Nine
Thanks for your lovely review, Emily. So glad you liked your jumpsuits. With the coverall we recommend re-shaping while damp, drying flat and then a gentle steam iron if needed when dry, hope that helps! Thanks, Alice x
No returns for international orders, bad quality products
I find the fact that refunds are not available for international items barbaric (not quite legal in many countries), but even if you choose to go this route, there should be plenty of warnings when going through the buying process! I received no such warnings when purchasing a very expensive coverall AND paying for shipping within the EU, which nowadays can be more expensive than the order itself. The brand, as far as I am concerned, is a scam, and while the PR team may be good, good enough to convince you ( and me) to click on that product, their materials, prices and their customer service is not. Nowhere - and I mean nowhere- during the process of purchasing this coverall was I told about these *special* terms of service - I was flabbergasted when I found out, as this return policy blatantly violates most consumer laws in any civilized country, so I couldn't have imagined or predicted this to be the case for a UK brand...
Moreover, the quality of the items leaves much to be desired - snap fasteners that don't fasten, only hold the material briefly and cotton that feels like shark skin (very cheap and flimsy, thin material much like fast-fashion denim).
31 December 2024
Unprompted review
Reply from Beyond Nine
Hey Dan, I'm sorry to hear you're disappointed. We are still a small UK business so we don't facilitate International returns currently due to logistics and high costs, this is detailed in the returns and FAQs section of our website and I'm so sorry if you missed it prior to ordering.
Of course if you're unhappy with your purchase please do reach out to me and we can facilitate the return for you, you can reach us on info@beyondnine.co.uk.
Thanks, Alice
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