Beyondspace Reviews 231

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and quick responses. Many people found the products to be excellent, working as described and significantly enhancing their Squarespace websites. The user experience is frequently described as smooth and easy, even for those without extensive technical knowledge. However, some people were dissatisfied with certain products not working as expected, specifically mentioning issues with the Lightbox Video Plugin and the image swap feature. A few customers also noted that the product was a bit hard to figure out or that the website's documentation and tutorials could be better organized.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers highlight the fast, helpful, and attentive... See more

User experience

People report positive experiences with user experience. Many customers praise the simplicity of use, easy... See more

Website

Users describe positive interactions with website features, especially for Squarespace. Many customers... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction, describing products... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and responsiveness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My client is an artist and she really wanted to be able to zoom in on her lightbox images, so I bought the Lightbox Studio plugin for Squarespace. I reached out to customer support about some customiz... See more

Rated 5 out of 5 stars

Just found Beyondspace while looking for a date formatting capability for Squarespace blog dates. I injected the code as specified into my Squarespace site. It worked perfectly first time. No adjustme... See more

Rated 5 out of 5 stars

I purchased the Lightbox Studio plugin to have the ability to zoom in on my Squarespace website photos and worked as it should. I soon discovered a strange behavior when using the browser back button.... See more

Company replied

Rated 5 out of 5 stars

I have bought 3 products from Beyondspace and have been extremely happy with all of them. Synced Blocks allows me to maintain my website and Lightbox Studio has allowed me rework the Squarespace light... See more


Company details

  1. Web designer

Written by the company

Our solutions enhance your Online Businesses, from workflow automation to web widget services


Contact info

4.8

Excellent

TrustScore 5 out of 5

231 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect widget and very responsive admin!

I have a bakery and have been searching for a calendar style widget for our shop (with cutoff times and preorder lead time capacity -- which has been difficult to find). Beyondspace's custom datepicker is exactly what I needed. I am absolutely not a coder and couldn't figure out the install initially, but Ngan was super responsive and helpful, and directed me through each step.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to get up and running

Very easy to get up and running. No issues at all. I first tested the website, and had a user test, on the trial page using many devices and once satisfied I purchased. The total time to get up and running, including purchasing and activation was under 10 min. I went back and customized a few options and all seems to work well.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service on top of a…

Excellent customer service on top of a great plugin. Niang walked me through installing this feature through a markdown box in the footer section for my squarespace site that's only on a "Personal" plan (apparently the installation is a bit trickier when not using a business plan or above. In either case, really pleased.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Lightbox Studio is a brilliant plugin

Lightbox Studio is a brilliant plugin, and the after sales service from Niang at Beyondspace was super quick and incredibly helpful!

I needed a gallery plugin allowed for an image lightbox in a slideshow gallery - this plugin does that as well as zoom, pan and offers a thumbnail view in lightbox mode. It is well priced and easy to install.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

I've been trying for a long time to…

I've been trying for a long time to find a proper date picker for my business website. I even tried to switch the website provider and even hired a freelancer, but nothing worked, and more problems arose. Initially, I was hesitant to make this purchase, but wow... Ngan emailed me within 2 minutes of my purchase and ensured I could add the plugin to my website properly (with screenshots and instructions in every step). For the price I paid, his service is above and beyond 5 stars. Thank you so much!!!

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Would absolutely recommend!

Absolutely delighted with the level of customised help that was provided in a timely manner for setting up my plug-in. Went above and beyond to help me set it up in the manner that I was looking for. Thank you!

11 May 2024
Rated 5 out of 5 stars

Simply brilliant

Simply brilliant! Couldn't recommend more. Everytime ive had any query or need help the response is immediate and has really enabled me to customise the plug in to my needs.

Beyond the incredible customer service. Its so easy to use and the plugin really elevates the possibilities on Squarespace. Worth every penny!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars

Top-notch customer service, ease of communication and quick turn-around time, I am very happy with Mr. Lee's ability to help me with my Squarespace site. Even without a business plan, he was still able to install a plugin for me, and building my site has been so much easier. 5/5 I would recommend!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Tool and Customer Service

With Niang's assistance, I was able to add excellent zoom capabilities to my website. Niang was very supportive on the technical side and was prompt to assist me in getting my site up and running according to my preferences. The product and customer service were both exceptional.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Not only was this incredibly easy to install, the customer service was on it as soon as I had questions and was able to give me a resolution quickly. A+

20 March 2024
Rated 5 out of 5 stars

Truely excellent customer service

The plugin itself is great, but the customer service was remarkable. I had some fairly specific requirements that the plugin couldn't do 'out of the box' but the developer helped me customise it to fit my needs exactly. Niang even wrote some CSS for my website to help me out.

We had 34 emails back and forth over the course of a few days, and all replies were prompt and constructive. Niang went above and beyond what I could have realistically expected.

28 March 2024
Unprompted review

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