Overall really nice experience, quick delivery once shipped and the frame came really well packed. The reason for giving 4 stars instead of 5 is because the website was a bit confusing to get to wher... See more
Company replied
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The frame looked good and as it did on the website and the delivery was fast. However the frame came broken, i did reach out to customer service who were really helpful and refunded the order.
Company replied
Large choice of standard formats and ability to place custom made orders at a good price. Order placement went smooth and delivery was quick and efficient. Will certainly order from them again next ti... See more
Company replied
Fast delivery, good quality on the product I got. I didn't have any issues or wanted to make a return, so I don't know how it's their costumer service or how easy it is to return something if need to.... See more
Company details
Information provided by various external sources
Danmarks største sortiment med rammer
Contact info
Denmark
- 89 87 16 81
- info@bga.dk
- bga.dk
4.4
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Damaged Items
I have received my order last Thursday and saw that two of the items were damaged, I have sent an email immediately to address the issue (same day) and provided photos of the damaged goods and a video showing what the damages are. The items remain unopened but until now, no one has responded to my emails it's super frustrating that the service is very slow. I really loved the coffee table albums but I might just order somewhere else.
15 September 2025
There is a technical issue
There is a technical issue. However, I get very prompt response and ovetall super good service.
1 September 2025
May use AI-assist with repliesRead more
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Very bad service
Very bad service. I still have not received my package and neither any communication of the status and more than 3 week has passed. I contact customer service and they take long to respond and the first time they have gave me wrong information saying that my package has arrived which has turn out to not be my package. I’m still waiting for them to let me know where is my package and when will finally arrive. I had paid more that 600dkk for the product and getting concern if I have gotten scam. First and last time ordering from them.
3 September 2025
Reply from BGA.DK
Tak for din feedback på Trustpilot. Vi sætter virkelig pris på din tilbagemelding.
Vi beklager forsinkelsen og den ulejlighed, det har medført. Du kan være sikker på, at vi arbejder på din ordre og kontakter dig, så snart sagen er blevet løst.
Vi vil bede dig om at kontakte os på info@bga.dk, så vi kan hjælpe dig videre og få løst din henvendelse. Vi håber at kunne forbedre din oplevelse og ville sætte stor pris på, hvis du vil overveje at opdatere din anmeldelse, når alt er blevet løst.
Tak, og hav en rigtig god dag!
Best site for odd frame sizes
Every time I want to frame something I can find the right frame at BGA. Thanks!
12 August 2025
Fast delivery
Fast delivery, good quality on the product I got. I didn't have any issues or wanted to make a return, so I don't know how it's their costumer service or how easy it is to return something if need to. My experience was straight forward.
3 July 2025
I had a problem with the product and…
I had a problem with the product and they solve very fast and efficiently. Highly recommended
19 June 2025
The frame broke within 60 seconds of…
The frame broke within 60 seconds of being unpackaged, terrible quality
9 June 2025
Reply from BGA.DK
Hi James,
Thank you for your review – we’re truly sorry to hear about your experience.
It sounds like you ordered a very large frame with a narrow moulding, which unfortunately makes these types of frames more delicate to handle. We understand how frustrating it must be when something breaks so quickly, and we want to help make it right.
Please reach out to us at info@bga.dk with your order number and a photo of the damage, and our customer service team will be happy to assist you with a solution.
Kind regards,
BGA Customer Service
Reply from BGA.DK
Thank you so much! We're glad the delivery was quick and everything arrived as expected.
Overall really nice experience
Overall really nice experience, quick delivery once shipped and the frame came really well packed. The reason for giving 4 stars instead of 5 is because the website was a bit confusing to get to where I needed and the options sometimes can be too many. Although most likely you will find what you need there =)
Can definitely recommend! Will be buying more frames from here =)
13 May 2025
Reply from BGA.DK
Hi!
Thank you for the kind words – we're happy to hear that the delivery was quick and the frame well packed 😊 We also appreciate your feedback about the website – we'll take it into account as we continue improving the user experience. Glad you still found what you needed!
Reply from BGA.DK
Hi!
Thanks so much – we're happy to hear you're satisfied with the quality and shipping. We appreciate the recommendation!
Reply from BGA.DK
Hej,
Tak for den hurtige ros – vi prøver at være lige så hurtige som leveringen 😄
The service was excellent
The service was excellent. The shipping time was great. Great product! Will definitely order again.
Iolanda
22 April 2025
Reply from BGA.DK
Hi Iolanda,
Thank you so much for your kind words – we’re very happy you’re satisfied. We look forward to serving you again!
Super fint produkt
10 March 2025
Poor quality product.
21 February 2025
Reply from BGA.DK
Hi Cath,
We're sorry to hear that you were not satisfied with the quality of the product. We always strive to offer high-quality items, and we would love the opportunity to resolve this for you.
Please feel free to reach out to our customer service team at info@bga.dk so we can assist you further.
Perfect in every aspect
24 February 2025
Reply from BGA.DK
Hi Lily,
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a perfect experience with us.
If you ever need anything in the future, don’t hesitate to reach out.
High quality frame…
The frame is exactly as described and works very well for our living room. It’s clearly a very high quality and was easy to assemble and hang.
3 February 2025
Reply from BGA.DK
Hello Samuel,
Thank you so much for your kind review!
We're delighted to hear that the frame met your expectations and fits perfectly in your living room. Quality and ease of use are very important to us, so we're happy that you found it easy to assemble and hang.
We appreciate your support and hope you enjoy your frame for years to come! 😊
God kvalitet vs pris
9 February 2025
Reply from BGA.DK
Hej Duran,
Mange tak for din flotte anmeldelse.
Det glæder os at du har været tilfreds med din handel.
Varmt velkommen tilbage til BGA.dk i fremtiden.
Reply from BGA.DK
Hi Desislava,
Thank you for your kind review! We're happy to hear that you had a great experience with our service and that you're satisfied with the product.
We appreciate your support and hope to see you again in the future!
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