The communication is faultless BUT I still don’t have my order. This is not the fault of BGA store….it’s the stupidity Royal Mail/ Parcel Force. My items have come all the way from Sweden without a... See more
Company replied
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The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of... See more
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Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item... See more
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Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
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Company details
- #70 of 73 best companies in E-commerce service
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
Contact info
United Kingdom
- info@bgastore.uk
- bgastore.uk
3.4
Average
1k reviews
Asks customers to review
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Brilliant Customer service
Although I received a faulty item, BGA stores brilliant customer service made me feel secure in placing another order with them. They were very helpful and ensured that I will receive a refund as soon as possible. They were efficient, I received a response to my email within 24hrs.
Very happy with their customer service!
11 May 2026
Unprompted review
Reply from BGASTORE.UK
Hello Safiyya,
Thank you for taking the time to share your experience with us on Trustpilot.
We truly appreciate your feedback, as it helps us understand how we are doing and how we can continue to improve our products and services. Your input is very valuable to us.
If there is anything further you would like to share or if you need any assistance, please don’t hesitate to reach out.
We look forward to serving you again in the future.
Wishing you a wonderful day!
Quick delivery of my blue-tinted…
Quick delivery of my blue-tinted circular mirror. Very well packaged - appropriately so for glass, and looks great in place.
16 April 2026
Reply from BGASTORE.UK
Dear,
Thank you very much for your wonderful 5-star review on Trustpilot.
We are delighted to hear that you were happy with the quick delivery and that the blue-tinted circular mirror arrived safely and well packaged. It is also great to know that it looks perfect in place.
Your feedback truly means a lot to us and we greatly appreciate you taking the time to share your experience.
We hope you enjoy your mirror for many years to come, and we look forward to serving you again in the future.
Issues resolved efficiently
Despite some issues around delivery times which were with the courier company really, communication was fantastic from bgastore.uk who refunded shipping costs and dealt with the matter promptly and with understanding of the nature of my complaint. I wouldn't hesitate to order from this company again.
13 May 2026
Unprompted review
Reply from BGASTORE.UK
Hello Aoife,
You’re most welcome, and thank you for your kind message 😊
We’re very glad we could assist you and that everything went well. It means a lot to us to know that you are satisfied.
We truly appreciate your support and look forward to helping you again in the future.
Have a nice day!
Ideal source of non-standard frames
I've ordered two different frames now, both for unusually-sized paintings, and been very pleased with them. Non-standard frames are difficult to source, but this company have been great!
12 April 2026
Reply from BGASTORE.UK
Hello Sue,
Thank you for taking the time to share your experience with us on Trustpilot.
We truly appreciate your feedback, as it helps us understand how we are doing and how we can continue to improve our products and services. Your input is very valuable to us.
If there is anything further you would like to share or if you need any assistance, please don’t hesitate to reach out.
We look forward to serving you again in the future.
Wishing you a wonderful day!
Avoid this company
Spent over £200 on two large photo frames from BGA and the experience has been extremely disappointing.
The black frames arrived with a very strong ammonia/cat urine type smell that made them unpleasant to even have in the room. On top of that, the frames themselves felt very poor quality and nowhere near what I expected for the price paid.
When I contacted customer service, instead of offering a straightforward resolution, I was told to try airing the frames, wiping them down, and even placing baking soda beside them to absorb the odor.
After spending that amount of money on brand new frames, I do not expect to have to carry out home remedies to make the products usable.
What made the experience even worse was the returns process. Despite the frames clearly not being of satisfactory quality, I am expected to pay to return them myself. The process has involved unnecessary back-and-forth emails and repeated requests for photos rather than simply resolving the issue professionally.
Very disappointing customer service, poor quality products, and a frustrating returns experience. I would not purchase from this company again.
12 May 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
We understand your disappointment regarding both the odor and the quality of the frames, as well as the handling of your case. This is not the experience we want our customers to have.
Your feedback has been taken seriously, and we will review the matter internally with our team. We will also follow up with you directly via email as soon as possible in order to work towards a suitable resolution.
Thank you for taking the time to share your experience.
Have a good day!
Reply from BGASTORE.UK
Thank you for your kind review! We are so happy to hear that you are pleased with the frame and that it arrived well packaged.
We truly appreciate your feedback and hope you enjoy your purchase for a long time to come.
Have a wonderful day!
Order never arrived
Order never arrived. They seem to use a niche courier company that just can’t seem to fulfil a simple delivery.
9 May 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Trying to arrange a return and my…
Trying to arrange a return and my emails aren’t being replied to. Paid £6 in advance for the return and I’ve emailed 5 times with no response. Order 6398210 for X5 Hermes photo frames reason No longer needed. Don’t know how else I’m supposed to get this resolved as it appears you don’t look at your emails.
Edit this is the whole point of my review - of course I check my junk emails I am not getting any response from you, I have screenshots I can provide. Yes I have seen your email of you saying you’re trying to get in touch with me to which I keep replying to
8 May 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you for your message.
We confirm that we have resent the email to you today. We also kindly ask you to check your spam or junk folder in case the message was filtered there.
Please contact us again if you still do not receive it.
The service was great
The service was great!
Replied quickly (which is always a plus), explained my order, and it's now on the way. Very happy with the service, and I've ordered a few times from this website now and i really like the frame work
28 April 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you for taking the time to share your experience with us on Trustpilot.
We truly appreciate your feedback, as it helps us understand how we are doing and how we can continue to improve our products and services. Your input is very valuable to us.
If there is anything further you would like to share or if you need any assistance, please don’t hesitate to reach out.
We look forward to serving you again in the future.
Wishing you a wonderful day!
Disappointed
Disappointed with the quality of the frames, the Perspex glass barely fitted, would have been better if cut a little bigger so it sat snugly in the aperture. The frames themselves are flimsy and when put together the Perspex appears slightly bowed.
I also had an issue with tracking the shipment and had to send an email.
21 April 2026
Reply from BGASTORE.UK
Hi Jonathan,
Thank you for your message, and we’re very sorry to hear about your experience with the frames. We completely understand how disappointing it must be when the product does not meet your expectations, especially regarding the fit and overall quality.
We also apologize for the inconvenience you experienced with tracking your shipment.
To help us assess the issue and find the best possible solution for you, could you please provide a few photos of the frames? It would be helpful to see the fit of the Perspex, as well as images of the front, back, and overall frame.
Once we receive the photos, we will review the situation promptly and work on resolving this for you as quickly as possible.
Thank you for your patience and for bringing this to our attention we truly appreciate your feedback.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re always here to help.
Wishing you a wonderful day!
Delighted
After receiving my confirmation email with tracking references, I experienced what I thought was a problem. I contact bgastore.uk. I cannot express just how helpful they were in positive and very quick email responses.
I have now received my Photo frames and I am absolutely delighted with them, and highly recommend them.
28 April 2026
Unprompted review
Reply from BGASTORE.UK
Hello Hazel,
Thank you very much for your kind words and for taking the time to share your experience with us.
We’re really glad to hear that our team was able to assist you quickly and that everything worked out well in the end. It’s especially nice to know that you are delighted with your photo frames – that’s exactly what we strive for.
Your recommendation means a lot to us.
Have a nice day!
Good Customer Service
I ordered a photo album, which unfortunately did not arrive before I needed it. I wrote to BGA to return the item following their policy and they were very helpful with the process and eventually offered to let me keep the book with a full refund issued. This saves me a lot of hassle returning it, and was greatly appreciated. They were very prompt with their responses, responding within an hour of my original email.
27 April 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really glad to hear that you were happy with the support you received and that we could help make the situation easier for you. It means a lot to us that you appreciated both the solution and the response time.
Your feedback truly motivates us to continue providing the best possible service.
We wish you a wonderful day!
Well chuffed with my mirror.
My mirror arrived on time as explained. I was nervous about it being broken but discovered it was very well packaged.
Well pleased and would highly recommend.
10 April 2026
Reply from BGASTORE.UK
Hello,
Thank you so much for your wonderful review!
We are very happy to hear that you are pleased with your mirror and that it arrived on time. We understand your concern about possible damage during delivery, so it is great to know that the packaging met your expectations and kept the product safe.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Have a nice day!
Not the best quality
Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item altogether. It’s hard to load the poster and the corners of the plastic glass don’t lie flush once it’s in.
8 April 2026
Reply from BGASTORE.UK
Hello,
Thank you for your detailed feedback and for taking the time to share your experience with us. We’re glad to hear that you were satisfied with the communication and delivery.
However, we’re very sorry to hear that the frame did not meet your expectations in terms of quality. This is not in line with our quality standards, and we truly appreciate you bringing this to our attention.
We understand your concerns regarding the difficulty of inserting the poster and the fit of the plastic glass corners. Your feedback is very valuable, and we will make sure to pass this on internally so we can review the product and improve our assortment going forward.
We’re pleased that we were able to provide a partial refund as a gesture of goodwill, but we completely understand your overall experience and perspective.
Thank you again for your honest feedback — it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.
Have a great day!
Customer service were brilliant
Customer service were brilliant! In error I ordered the wrong size frame and they were fabulous in sorting out an alternative and actually refunded me immediately.
22 April 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you so much for your kind words!
We’re really glad to hear that you had a positive experience with our customer service. Mistakes can happen, and we’re always happy to help find a quick and smooth solution. It’s great to know you were satisfied with how everything was handled.
We truly appreciate you taking the time to share your feedback.
Have a wonderful day!
A lovely print
A lovely print, well packaged but just seemed to take a long time to be delivered (ordered 31/3/26 and delivered 14/4/26).
30 March 2026
Reply from BGASTORE.UK
Hello,
Thank you very much for your review and kind words about the print and packaging – we really appreciate it.
We’re sorry to hear that the delivery took longer than expected. This is not the experience we aim to provide, and we understand how frustrating delays can be.
Your feedback is very valuable to us, and we will take this into account to improve our service moving forward.
Thank you again for your support!
Have a nice day!
Amazing customer service from every…
Amazing customer service from every agent I interacted with however, Zeira went above and beyond in her service. Quality product and will definitely order from again
13 April 2026
Unprompted review
Reply from BGASTORE.UK
Hello Rhian,
Thank you so much for your kind words.
We’re really happy to hear that you had a positive experience with our customer service, and it means a lot that you took the time to mention Zeira. We’ll make sure your feedback is shared with her.
We truly appreciate your support and look forward to helping you again in the future.
Have a nice day!
Reply from BGASTORE.UK
Hello,
Thank you so much for your kind words!
We’re really glad to hear that you’re happy with our communication and customer service. Your feedback truly means a lot to us.
Have a wonderful day!
First class customer service
I hadn't realised when I ordered the frame that it would be coming from Sweden but that was no problem. Dispatch was speedy and delivery did not take too long. Unfortunately, the frame was not suitable - my fault really - but the customer service was first class with very prompt replies and a speedy refund. Excellent all round.
26 March 2026
Unprompted review
Reply from BGASTORE.UK
Hello Sandra,
Thank you so much for your kind review.
We’re really happy to hear that you were satisfied with both the delivery and our customer service. It’s great to know that everything went smoothly, even though the frame wasn’t quite the right fit this time.
We truly appreciate your understanding and your kind words about the support and refund process.
Thank you again for your trust in us!
Have a wonderful day!
Reply from BGASTORE.UK
Hello Kristin,
Thank you for taking the time to share your experience with us on Trustpilot.
We truly appreciate your feedback, as it helps us understand how we are doing and how we can continue to improve our products and services. Your input is very valuable to us.
If there is anything further you would like to share or if you need any assistance, please don’t hesitate to reach out.
We look forward to serving you again in the future.
Wishing you a wonderful day!
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