Extremely bad customer service mo response bia email what so ever! My parcel has gone missing BH not responding and the courier FedEx is a JOKE! They've my parcel to god knows who and claimed the item... See more
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Awful customer service. Just like other reviews, they were quick to take my money but super slow to ship. I live only 2 hours away from their headquarters/warehouse and it took 2 weeks to receive my... See more
Placed an order on tuesday and realised i made a mistake. Contacted them straight away. No response. Sent another email. Still no response as of Sunday. Now I am stuck with receiving an order that I w... See more
I ordered 5 items and only recieved two. When I contacted customer service and sent them pictures of the packing slip and shipping label they said they could not refund my purchase because I did not s... See more
Company details
Information provided by various external sources
BH Cosmetics, BHCosmetics is the best place on the web for 120 eyeshadow palette, 88 eyeshadow palette, eye shadow cosmetics and professional make up palettes.
Contact info
United States
- bhcosmetics.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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never order from here
never order from here, they will take your moey and never give you the products. and in addition to that you get no refund
DO NOT ORDER FROM THEM
I ordered over $100 worth of items in November of 2017. It took over a month to receive my items. I emailed and called numerous times about my package and they only answered me after I commented on their instagram page and other people were commenting about their terrible service as well. They lied several times about when my package would be shipped. They told me in November it would be shipped and it didn't ship until December 15th. I asked for a refund and they told me the only way I'd get one is to refuse the package upon delivery. Terrible customer service. They lost a very loyal customer.
Missing items, late, and poor customer service
I have ordered from BH cosmetics 3 times. The first two went off without a hitch, but this third time is unexcuseable. My package was a month late, I didn't get all of my items, and I'm very upset! My package was supposed to get here (at the latest) September 20th. I didn't recieve my package until October 4th. The tracking number didn't work, so I emailed customer service about it when my package didn't show up by the 22nd of September. I didn't get a response back, but I did get an email with a new tracking number that actually worked.
Ignoring the fact that my package came a month late, I am upset to not have two of my items. I ordered two of the Glitter Eyeliners in Synergy and didn't recieve them. Apparently they over sold the item, and didn't have any in stock to send to me. You think they would email me to let me know so that I don't have to find out when my order arrives. In the box came a note explaining that they over sold the item, so I guess that's something.
But I think the most irritating thing is that the glitter eyeliner isn't even listed on the site anymore, so even if I was going to order from them again, I still can't get the missing item.
really love this company and order from …
really love this company and order from them all the time, only thing is shipping to Australia is really expensive, other wise great quality and their eye shadows and matte liquid lipsticks are long lasting and amazing
Love the make up
My favorite online make up store!!! I can't complain fast delivery amazing products at affordable prices.
Affordable, excellent quality and a lovely customer care team
I bought Christmas presents for my daughters from the Illuminate by Ashley range at BH Cosmetics, These items were excellent quality. There are also regular sales and offers across the site.
Fun and affordable!
This site was first recommended to me by a clerk at Sally's. I've purchased makeup numerous times over the last two years. The prices are decent and the quality is pretty good. I'm not a makeup expert but this is where I get my mascara and eye shadow. There are so many options for eye shadow! They also have nice brushes. They tend to ship orders quickly and use USPS (USA). I've not had a problem yet in which i've had to contact customer service, so I cannot comment on that area. A sort of downer is that they seem not to restock items in a timely matter. (That or some items just sell out pretty quickly...)
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